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The Hacienda at Krystal Grand Puerto Vallarta

4.0 star property
4-star beachfront hotel near Cruise Ship Terminal

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Photo gallery for The Hacienda at Krystal Grand Puerto Vallarta

2 outdoor pools
Property entrance
Junior Suite Hacienda Swim Out
Jr Suite Hacienda King
Business centre

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking available
  • Bar
  • Spa
  • 24/7 front desk

Explore the area

Map
Ave. de Las Garzas 136-1, Zona Hotelera Norte, Puerto Vallarta, JAL, 48333
  • Cruise Ship Terminal
    ‪10 min walk‬
  • La Isla
    ‪11 min walk‬
  • Malecon
    ‪5 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪12 min drive‬

Room options

View all photos for Junior Suite Hacienda Swim Out

Junior Suite Hacienda Swim Out

Junior Suite Hacienda Swim Out

  • 43 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Terrace

Junior Suite Hacienda Terrace | Bathroom

Junior Suite Hacienda Terrace

  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Swim Out King

Junior Suite Hacienda Swim Out King

Junior Suite Hacienda Swim Out King

  • 42 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Jr Suite Hacienda King

Jr Suite Hacienda King

Jr Suite Hacienda King

  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda King Pool View

Junior Suite Hacienda King Pool View

Junior Suite Hacienda King Pool View

  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Pool View

Junior Suite Hacienda Pool View

Junior Suite Hacienda Pool View

  • 43 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Double

Junior Suite Hacienda Double

Junior Suite Hacienda Double

  • 43 sq m
  • Sleeps 3
  • 2 Double Beds

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About the area

Puerto Vallarta

Beachside getaway.Within a 15-minute walk of this Hotel Zone hotel, you'll find Bay of Banderas and Cruise Ship Terminal. Hotel Zone Beach and Playa de Oro are also within half a mile (1 km).

What's nearby

  • Hotel Zone Beach - 2 min walk - 0.2 km
  • Cruise Ship Terminal - 10 min walk - 0.9 km
  • La Isla - 11 min walk - 1.0 km
  • Malecon - 5 min drive - 4.8 km
  • Playa de los Muertos - 16 min drive - 6.2 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 12 min drive

Restaurants

  • ‪Porfirio’s - ‬6 min walk
  • ‪Outback Steakhouse - ‬3 min walk
  • ‪Tacos Candora - ‬1 min walk
  • ‪Lobby Bar - ‬4 min walk
  • ‪Monkey Business Puerto Vallarta - ‬2 min walk

About this property

The Hacienda at Krystal Grand Puerto Vallarta

4-star beachfront hotel near Cruise Ship Terminal
The Hacienda at Krystal Grand Puerto Vallarta is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

The Hacienda at Krystal Grand Puerto Vallarta offers its guests 2 outdoor swimming pools and a 24-hour fitness center. There are 7 restaurants and 2 coffee shops/cafes on site. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. WiFi is available in public spaces for a fee.

A business center and meeting rooms are available. A rooftop terrace, spa services, and a library are also featured at the business-friendly The Hacienda at Krystal Grand Puerto Vallarta. For a fee, parking is available.

This 4-star Puerto Vallarta hotel is smoke free.

  • 192 guestrooms or units
  • 7 dining venues
  • 4 bars or lounges
  • 2 coffee shops
  • Meeting rooms
  • Terrace on the roof
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Garden
  • ATM
  • Elevator
  • No smoking on site
  • Bar by the pool
The Hacienda at Krystal Grand Puerto Vallarta offers 192 air-conditioned accommodations with minibars and espresso makers. Rooms open to furnished balconies. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include showers and complimentary toiletries.

This Puerto Vallarta hotel provides wired Internet access for a surcharge. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Wired internet (MXN 190 per day)
  • Available in some public areas: WiFi (MXN 190 per day)

Parking and transportation

  • Valet parking on site (MXN 55 per night)

Food and drink

  • 2 coffee shops/cafes
  • 4 bars/lounges
  • 7 restaurants
  • A poolside bar

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Library

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • Flat-screen TV with premium satellite channels

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Antigen screening is available at no charge for US citizens (up to 2 guests per booking) staying 3 nights or more.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 13 are not allowed at this adults-only property. All guests 13 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wired internet: MXN 190.00 per day (rates may vary)
  • Fee for wireless internet in public areas: MXN 190.00 per day (rates may vary)
  • Valet parking fee: MXN 55 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 13 years old aren't allowed.

Property is also known as

Hacienda Hilton All-Inclusive Adults All-inclusive property
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only

The Hacienda at Krystal Grand Puerto Vallarta Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 348 out of 896 reviews
Rating 8 - Good. 247 out of 896 reviews
Rating 6 - Okay. 152 out of 896 reviews
Rating 4 - Poor. 84 out of 896 reviews
Rating 2 - Terrible. 65 out of 896 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Ronald

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
There’s a lot that’s needed to be addressed. Room service is supposed to be included in my package but they charge $10 us for each delivery. Food and liquor was horrible. Good way not to eat or Drink much. Had to leave resort to have anything that was good. Disappointed for sure.
Stayed 10 nights in Jan 2025

4/10 Poor

Samantha

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Was disappointed in the food. The buffet was better than either a la cartes. The two a la cartes we booked served main courses that were barely edible.
Stayed 6 nights in Jan 2025

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

B

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at Hacienda very much. The staff were lovely and very helpful. Our room was clean and the bed was very comfortable! The pool has a nice quiet vibe to it. If you are looking to relax this resort is definitely quieter than its attached sister resort at Krystal Grand.
Stayed 1 night in Jan 2025

8/10 Good

Richard

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and helpful. Very quiet and serene environment. So relaxing. Ask a staff to remove unattended towels.
Stayed 11 nights in Jan 2025

8/10 Good

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

8/10 Good

Nicola

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay. The room was spacious and the staff was amazing! Lots of delicious food at the buffets and a la carte restaurants. Our server at the morning buffet was very friendly and welcomed us with mimosas every morning. The only downside is the longer walk to the beach as you need to go through the Krystal Grande to access the beach. Other than that we really enjoyed our trip!
Stayed 8 nights in Feb 2025

6/10 Okay

Jennifer

Liked: Staff & service
Stayed 5 nights in Feb 2025

10/10 Excellent

Sandra

Liked: Staff & service, amenities, property conditions & facilities
Celiac friendly, chefs were very accommodating
Stayed 7 nights in Feb 2025

10/10 Excellent

Andrea

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely nice and welcoming. Food was very good. Place was very pretty and clean. I would definitely stay here again. Miguel, Fatima, Carlos were extremely nice.
Stayed 4 nights in Jan 2025

4/10 Poor

Nina, Pacifica

Travelled with partner
Disliked: Amenities, property conditions & facilities
First the positives: most of the staff were very friendly and helpful, the breakfast buffet on the hacienda side was good, the pools were nice. The negatives: the staff that we needed help from were not very nice, the food other than breakfast was horrible, the “rules” about holding pool chairs wasn’t followed by the staff so people would put their towel on a chair early in the morning and hold it all day, a lot of things were broken (doors, sinks, bathrooms), only 2-3 restaurants were open each day and reservations could only be made on the same day btwn 10-4, room service had a $15 delivery fee, and did I mention the food was AWFUL!!!
Stayed 5 nights in Jan 2025

10/10 Excellent

Cody Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

6/10 Okay

lloyd

Stayed 9 nights in Jan 2025

2/10 Terrible

Gabriel L

Travelled with family, Travelled with family and small children
Liked: Amenities
Disliked: Staff & service
I didn’t like the wait time to get our room. We landed early 12:30pm and got to the hotel at 1pm check in time was at 3:30pm but they didn’t have a room available for us until 7:30pm. And there was no manager there to speak with, they couldn’t accommodate us and the staff at the front desk were worthless.
Stayed 6 nights in Jan 2025

4/10 Poor

Donald Edward

Disliked: Property conditions & facilities
The staff was good, but the food was bad. It was like a 'Cuba Diet'. It wasn't quite that bad, if you have been there you know what I mean. Making reservations was a pain.
Stayed 15 nights in Jan 2025

6/10 Okay

Jeshurun David

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Honestly, I enjoyed the food and drinks at this hotel. Also, the staff were very kind and accommodating. I loved playing beach volleyball here. However, I had issues with a couple of things: 1. The hotel rooms need updating. My hotel room’s shower head was leaking so the water pressure was very low. The walls in my room had different patches of paint. My friend’s hotel room door would not always close fully. 2. The cleanings happen quite slowly. Someone else on my floor had left out their dirty and used room service dishes (which still had food on them). The plates and dishes were there from at least 10am to 6pm! The heat and humidity caused the smell to be unpleasant, and the food was eventually eaten by raccoons since it had been left out for so long.
Stayed 3 nights in Jan 2025

8/10 Good

Eirlys

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great week at The Hacienda at Krystal Grand Puerto Vallarta. We stayed on the adult side so it was very peaceful but did spend some time at the Krystal Grand and appreciated that we had a choice. The property is very pretty and the beach is lovely. The food wasnt spectacular, but I was not expecting it to be. Servers were awesome! Great atmosphere.
Stayed 5 nights in Jan 2025

6/10 Okay

Mark

Travelled with group
Liked: Staff & service, property conditions & facilities
Too noisy at night. Had to upgrade my room to get away from it. Advance notice to all residents should be given for parties by the pool!! Waiters service during all meals and by the pool was excellent.
Stayed 8 nights in Jan 2025

4/10 Poor

Carol

Stayed 7 nights in Jan 2025

8/10 Good

Jeremiah Donald

Stayed 7 nights in Dec 2024

4/10 Poor

Jaanai

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff certainly did not clean our room when asked, clothing from the previous occupants were still in the closet upon arrival. Unfortunately the food wasn’t the best but not the worst either. Specialty coffees from the coffee bars were amazing and the omelets were fantastic.
Stayed 5 nights in Jan 2025

10/10 Excellent

Jacinth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

6/10 Okay

Caryl Ann

Travelled with partner
Liked: Staff & service
Food is not their forte.
Stayed 16 nights in Dec 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2024

4/10 Poor

patti

Stayed 7 nights in Dec 2024