Note fondée sur 1 631 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,5 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 mars 2024 sur Expedia
WiFi is very bad you have to go to the lobby to use the WiFi and I didn’t have the ocean view what I supposes to have I asked them to change my room they don’t want too
Commentaires de Gestion de l’hôtel
1 mars 2024 par Guest Service , Gestion de l’hôtel
Dear Guest,Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you experienced with our WiFi connectivity and room allocation. Providing reliable WiFi throughout our property is of utmost importance to us, and we are actively working to improve the coverage to ensure all our guests can enjoy seamless internet access from any location within the resort.Regarding your room assignment, we regret any disappointment caused by not receiving the ocean view you had expected. Our team strives to accommodate guest preferences to the best of our ability, and we apologize if we were unable to fulfill your request for a room change during your stay. We will review our procedures to ensure that future requests are handled promptly and efficiently.Your feedback is invaluable to us as we continuously strive to enhance the experiences of our guests. Should you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us directly. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you deserve.Warm regards,Geovanny MolinaGuest Service ManagerKrystal Grand Los Cabos
par un voyageur
Publié le 16 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Guest service , Gestion de l’hôtel
Dear Guest Thank you for your kind qualificationWarm regards Geovanny Molina Guest Service Executive
par un voyageur
Publié le 17 mai 2023 sur Expedia
Commentaires de Gestion de l’hôtel
6 juin 2023 par General Manager, Krystal Grand Los Cabos, Gestion de l’hôtel
Estimado Alex ,Gracias por compartir sus comentarios con nosotros acerca de su reciente estancia en Krystal Grand Los Cabos. Estamos encantados de saber que disfrutó de su estancia.Nos disculpamos por cualquier inconveniente que pueda haber experimentado. Nuestro equipo se esfuerza por asegurar que todos los huéspedes tengan una estancia cómoda y agradable, y nos aseguraremos de abordar esta preocupación con nuestro equipo para encontrar una solución.Gracias por elegir Krystal Grand Los Cabos para sus vacaciones. Esperamos darle la bienvenida de nuevo pronto.Saludos cordiales
par un voyageur
Publié le 8 déc. 2024
Commentaires de Gestion de l’hôtel
8 déc. 2024 par Chief Concierge, Gestion de l’hôtel
Dear Mr. Marc Phillip Thank you for sharing your raking about your stay at Krystal Grand Los Cabos. We hope you will give us the privilege of hosting you very soon in with us. Sincerely,
par un voyageur
Publié le 25 nov. 2024
A decent all inclusive resort. A bit crowded.
Commentaires de Gestion de l’hôtel
25 nov. 2024 par Chief Concierge, Gestion de l’hôtel
Dear Mr. Joseph, We deeply appreciate the time you have taken to share your kind review. We hope you will give us the privilege and confidence of hosting you very soon in this home. Cordially,
par un voyageur
Publié le 18 sept. 2024 sur Expedia
About the property good, only the Air condition not enough for the room during the day
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Chief Concierge, Gestion de l’hôtel
Dear Mr. Eduardo, We deeply appreciate the time you have taken to share your experience at Krystal Grand Los Cabos. Rest assured you that we will do our best to improve on the areas you have mentioned. We hope you will give us the privilege and confidence of hosting you very soon in this home. Cordially,
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Na
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Chief Concierge, Gestion de l’hôtel
Apreciado Sr. Luis, Agradecemos profundamente se tome el tiempo para compartirnos su calificación sobre su estancia en Krystal Grand Los Cabos. Es un estímulo que necesitamos para mantenernos y continuar creando estancias memorables. Esperamos tener muy pronto el privilegio de hospedarlos nuevamente con nosotros. Sinceramente,
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Wife and I had a great time here at the Krystal Grand. Fantastic staff everywhere. Super location. Its a little dated and areas are open to the weather which cuts down on the use of AC. We would of preferred more AC. Staff worked extremely hard during the tropical storm we had on the Friday, a huge shout out to the hard working team members. Met some great folk from the USA, Mexico and BC Canada: Cecille, Victor, Tammy, John, Marie-Anne, Jorge, Nick and Amanda. Julian and Pedro at the swim up bar do an awesome job. Expedia staff on the resort made us feel welcome and special, thanks. Tecate light beer on tap isn't the best - just saying. Ala carte restaurant's use first come first served which worked well, no waiting. House red wine is pretty much gross!! Poor evening entertainment basically because there is no stage however they try with the DJ, karaoke and BBQ's. Disappointed there was no visit from Michael Jackson !! Overall we had a really good time but doubt we'd go back. BTW the Captain that runs the breakfast dining room is fantastic, all business, professional, runs a tight ship and smiles occasionally.....SIR YES SIR.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Chief Concierge, Gestion de l’hôtel
What a beautiful Mr. John Artur...! We love it..!! Thanak you for sharing your experience at Krystal Grand Los Cabos. Rest assured that we will share your kind review with all the colleagues that your are mentioning. We hope you will give us the privilege of hosting you very soon in with us. Cordially,
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Personal muy grosero, lugar muy sucio, instalaciones pésimas, me tocó vi ir un sismo y el sistema de alarmas no sirve, pero los cabos es hermoso volvería pero a este hotel.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Chief Concierge, Gestion de l’hôtel
Apreciado Sr. Antonio Manuel, Lamentamos profundamente no haber cubierto sus expectativas durante su estancia en Krystal Grand Los Cabos. Le aseguramos estaremos mejorando en las áreas que nos ha mencionado. Esperamos nos honre con el privilegio de hospedarlo nuevamente y crear una estancia memorable. Sinceramente,
par un voyageur de San José del cabo
Publié le 15 sept. 2024 sur Expedia
Check in especial en mostrador de Expedia, rápido y cálido.
Las opciones de comida son buenas y los licores incluidos también.
Albercas limpias y camastros suficientes.
Pedro el bartender de la alberca de adultos nos atendió súper bien, gracias.
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Chief Concierge, Gestion de l’hôtel
Estimada Srita Ana Karina, Agradecemos profundamente nos comparta esas bonitas palabras, son el estímulo que necesitamos para continuar creando estancias memorables. Esperamos tener pronto el privilegio de hospedarlos nuevamente en Krystal Grand Los Cabos. Sinceramente,
