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Citadines Shinjuku Tokyo

3.5 star property
3.5-star aparthotel near Isetan Department Store Shinjuku

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Photo gallery for Citadines Shinjuku Tokyo

Lobby
Lobby lounge
Property entrance
Studio (Double) | Extra beds
Flat-screen TV

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking available
  • Gym
  • Housekeeping
  • 24/7 front desk
  • Laundry

Explore the area

Map
1-28-13 Shinjuku, Shinjuku-ku, Tokyo, Tokyo-to, 160-0022
  • Isetan Department Store Shinjuku
    ‪10 min walk‬
  • Shinjuku Gyoen National Garden
    ‪15 min walk‬
  • Tokyo Tower
    ‪6 min drive‬
  • Tokyo (HND-Haneda)
    ‪38 min drive‬

Room options

View all photos for Studio (Twin)

In-room safe, desk, blackout drapes, iron/ironing board

Studio (Twin)

  • 25 sq m
  • Studio
  • Sleeps 3
  • 2 Twin Beds

View all photos for Studio (Double)

Studio (Double)

Studio (Double)

  • 25 sq m
  • Studio
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Studio (Double)

In-room safe, desk, blackout drapes, iron/ironing board

Executive Studio (Double)

  • 27 sq m
  • Studio
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Studio, 2 Single Beds

Executive Studio, 2 Single Beds

Executive Studio, 2 Single Beds

  • 27 sq m
  • Studio
  • Sleeps 2
  • 2 Twin Beds

Double

  • Sleeps 2

Double

  • Sleeps 2

Twin

  • Sleeps 2

Twin

  • Sleeps 2

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About the area

Tokyo

City center stay.With a stay at this Shinjuku aparthotel, you'll be within half a mile (1 km) of Isetan Department Store Shinjuku and 2 miles (3 km) of Omoide Yokocho. Tokyo Tower and Yanaka Cemetery are also within 6 miles (10 km).
View more Aparthotels in TokyoOpens in a new window

What's nearby

  • Isetan Department Store Shinjuku - 10 min walk - 0.9 km
  • Shinjuku Gyoen National Garden - 15 min walk - 1.3 km
  • Omoide Yokocho - 16 min walk - 1.4 km
  • National Stadium - 2 min drive - 1.9 km
  • Tokyo Tower - 6 min drive - 6.1 km

Getting around

  • Shinjuku-gyoemmae Station - 7 min walk
  • Shinjuku Station - 16 min walk
  • Haneda Airport (HND) - 38 min drive

Restaurants

  • ‪さっぽろラーメン 桑名新宿御苑店 - ‬1 min walk
  • ‪つけ麺大成 - ‬1 min walk
  • ‪カレー王国けらら - ‬2 min walk
  • ‪辛麺華火新宿御苑店 - ‬1 min walk
  • ‪松屋 - ‬1 min walk

About this property

Citadines Shinjuku Tokyo

3.5-star aparthotel near Isetan Department Store Shinjuku
As a guest of Citadines Shinjuku Tokyo, you'll find a 24-hour fitness center, a vending machine, and tour/ticket assistance. A computer station is on site, and both WiFi and wired Internet are free in public spaces. The business-friendly Citadines Shinjuku Tokyo also features concierge services, laundry facilities, and dry cleaning/laundry services. For a fee, parking is available.

Smoking is allowed in designated areas at this 3.5-star Tokyo aparthotel.

  • 1 building
  • 160 guestrooms or units
  • 12 levels
  • Built in 2008
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • Water dispenser
Citadines Shinjuku Tokyo offers 160 air-conditioned accommodations with safes and slippers. Flat-screen televisions come with satellite channels. Accommodations at this 3.5-star aparthotel have kitchenettes with refrigerators, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations with deep soaking bathtubs, bidets, toilets with an electronic bidet, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

Languages

Chinese (Mandarin), English, Japanese

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Property amenities

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (JPY 2,750 per night)

Family friendly

  • Children stay free (see details)
  • Crib: JPY 550 per day

Kitchenette

  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Refrigerator
  • Water dispenser

Dining

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; JPY 1,320 for adults and JPY 660 for children

Bedrooms

  • Bedsheets provided
  • Rollaway/extra bed: JPY 7,260 per day

Bathroom

  • 1 private bathroom
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • TV in common areas

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Computer station
  • Desk

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (41 inch wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • In a regional park
  • In an entertainment district
  • In the city center
  • In the suburbs
  • Near a metro station

Things to do

  • 24-hour gym
  • Bicycle parking

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Window guards
  • Fire extinguisher

General

  • 1 building
  • 12 floors
  • 160 units
  • Bicycle parking
  • Built in 2008
  • Eco-friendly cleaning products used
  • Eco-friendly toiletries
  • Humane treatment of captive wild animals
  • LED lighting
  • Living plant wall
  • Local culture and ecosystem education
  • Reception hall
  • Water dispenser usage encouraged
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for JPY 7260.0 per day.
  • Cribs (infant beds) are available for JPY 550.0 per day.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 1320 for adults and JPY 660 for children
  • Self parking fee: JPY 2750 per night
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: JPY 550.0 per day
  • Rollaway bed fee: JPY 7260.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and window guards
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, and window guards in each accommodation. The property is professionally cleaned.

We should mention

  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Citadines Hotel Tokyo Shinjuku
Citadines Shinjuku Tokyo
Citadines Tokyo Shinjuku
Citadines Tokyo Hotel Shinjuku
Citadines Tokyo Shinjuku Hotel Shinjuku
Shinjuku Citadines Tokyo Hotel
Citadines Shinjuku Tokyo Aparthotel
Citadines Tokyo Shinjuku Hotel
Citanes Shinjuku Tokyo
Citadines Shinjuku Tokyo Tokyo
Citadines Shinjuku Tokyo Aparthotel
Citadines Shinjuku Tokyo Aparthotel Tokyo

Citadines Shinjuku Tokyo Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1634 out of 2709 reviews
Rating 8 - Good. 888 out of 2709 reviews
Rating 6 - Okay. 147 out of 2709 reviews
Rating 4 - Poor. 29 out of 2709 reviews
Rating 2 - Terrible. 11 out of 2709 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Perla

Stayed 5 nights in Dec 2024

8/10 Good

Tsz Wan, santa Ana

Liked: Cleanliness, amenities, property conditions & facilities
Second time stay at in that hotel. It is very nice that they allow me to have early check in since I have a long flight from U.S. .I arrived at the hotel around 8am and was able to check in right away.
Stayed 6 nights in Dec 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, room comfort
Great value, near but not IN busy areas.
Stayed 3 nights in Dec 2024

6/10 Okay

Lisa

Like they are thinking green. But need more recycling bins
Stayed 8 nights in Dec 2024

8/10 Good

Wolfgang

Travelled with partner
Liked: Cleanliness, amenities
Booked Executive Double and was checked in to an ADA room with a view of a wall. Took front desk 45 minutes to get us the room we booked.
Stayed 4 nights in Dec 2024

10/10 Excellent

Tara

Liked: Cleanliness, room comfort
Convenient, clean and comfy.
Great hotel with decent sized rooms and good facilities. The location is close to Shinjuku - about a 10 minute walk, but its far enough away to be quiet. Close to metro, short walk to the beautiful gardens and some good restaurants nearby.
Stayed 6 nights in Nov 2024

8/10 Good

Cal

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very helpful and nice. The cleaners did an amazing job, they deserve great praise.
Stayed 7 nights in Nov 2024

10/10 Excellent

Kelvin

Liked: Cleanliness, room comfort
Stayed 9 nights in Nov 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location for Shinjuku and its large park: then. Lots of local restaurants nearby. Connections very good vis nearby stations.
Stayed 8 nights in Oct 2024

10/10 Excellent

Mike

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Overalls is good, they also have washing and dryer machines.
Stayed 3 nights in Oct 2024

10/10 Excellent

Makara, El Monte

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a great two-week stay at Citadines Shinjuku Tokyo and highly recommend it for anyone visiting Tokyo! The hotel offers a perfect balance of comfort and convenience. It’s located in a quiet neighborhood, which made for peaceful nights, yet it’s just a short walk to a variety of dining options. Whether you're looking for local Japanese fare or international cuisine, there’s something for everyone nearby. The location was also ideal for getting around the city, with Shinjuku Station close by and the subway easily accessible for trips to other parts of Tokyo and even neighboring cities. This made exploring incredibly convenient. The staff were incredibly friendly and accommodating, always ready to help with any request. The room service was also top-notch—everything was kept spotless, and the amenities were more than sufficient for a comfortable stay. Overall, Citadines Shinjuku Tokyo made our time in Tokyo more enjoyable. It offers a perfect blend of great location, excellent service, and a quiet, comfortable retreat after a day of exploring.
Stayed 13 nights in Oct 2024

10/10 Excellent

Inna

Business traveller
Liked: Cleanliness, room comfort
It's a Keeper!
Excellent discovery made last year, this conveniently-located Shinjuku hotel is! Stayed there again, just now, and will be staying every time I am in Tokyo for work! VERY friendly vibe from the service staff, excellent room with FOUR (not one) pillows on the bed, FITTING robes, good breakfast, gym, to name just some key points. Will be foregoing high name brand hotels in the area for this one, for sure.
Stayed 2 nights in Nov 2024

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, amenities, room comfort
The property is in an excellent location in a quieter part of Shinjuku, yet within walking distance to all the action and just about 15 minutes to Shinjuku station. Our experience was all positive from the time of check-in, where Alessandro greeted us and was friendly and engaging, until we checked out when he graciously called a taxi for our trip to the airport. The rooms were large by Tokyo standards and were spotless. There were many restaurants a short walk from the hotel and several grocery and convenience stores close by. Honestly can’t think of anything I’d change and would stay here again.
Stayed 7 nights in Oct 2024

10/10 Excellent

brett

Liked: Cleanliness, amenities, room comfort
Loved our stay here… generous room size… excellent house keeping service.. great amenities.. kitchenette…. Dee Pak was wonderful assisting with the TV choices… An excellent and fabulous stay‼️🌟🌟🌟🌟🌟
Stayed 11 nights in Oct 2024

8/10 Good

Edward, Chevy Chase

Liked: Cleanliness, property conditions & facilities
modest but adequate physical plant excellent service
Stayed 5 nights in Oct 2024

10/10 Excellent

Harry

Liked: Cleanliness, room comfort
A great stay.
We are were very happy when were stayed here last year that we decided to come back again. The room is big and the couch is comfy to relax and even to watch Japanese tv. The kitchenette is equipped sufficiently to make simple meals/breakfast. However I think the laundry needs upgrading with newer machines that have passcode locks.
Stayed 8 nights in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Aparthotel in good location.
Excellent large room. Well equipped.
Stayed 2 nights in Oct 2024

10/10 Excellent

Marilen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean property , spotless. The neighborhood is in a quiet side of Shinjuku . Location is perfect if you want to stay in the Center but in a quieter side. The staff are very courteous and helpful. Room is quite big and spacious for an accommodation in the centre of Tokyo.One of the best accommodation we had. There is a complimentary coffee, tea and water 24 hours. It was a perfect stay, you added a pleasure in our Japan trip👍
Stayed 5 nights in Sep 2024

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, property conditions & facilities
Good location
Stayed 2 nights in Oct 2024

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities
It was a perfect location and a very nice, clean and very spacious hotel room. Comfortable, clean and quiet. The staff was awesome, friendly and helpful, and having laundry services on site was a game changer for me. From now on I’ll only look for hotels with laundry facilities.
Stayed 8 nights in Sep 2024

10/10 Excellent

Rachael

Liked: Cleanliness, room comfort
Great Location,
Stayed 6 nights in Sep 2024

10/10 Excellent

Mary Jane

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Laniza

Liked: Cleanliness, amenities, property conditions & facilities
I absolutely had an amazing time during my 7 days stay at the hotel. I did not encounter any problems or issues. The wifi was fast. The room is always clean and tidy. The room is also spacious for a reasonable price. Train station is close by and Shinjuku/kabukicho is also close (about 15mins walk) or you can ride the bus (bus stop at the front of the hotel. The staff is very friendly and warm as well. The area though close to shinjuku is fairly quiet with less tourist. Will definitely book this hotel again if I come back to Tokyo.
Stayed 7 nights in Sep 2024

10/10 Excellent

Gabriel

Business traveller
Liked: Cleanliness, amenities, room comfort
Amazing hotel where the rooms are bigger than usual from most hotels in Tokyo. Location was pretty great .
Stayed 5 nights in Sep 2024

2/10 Terrible

rickei

Travelled with family
Disliked: Cleanliness
Stayed 4 nights in Aug 2024