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Park Hyatt Aviara Resort, Spa & Golf Club

5.0 star property
Family-friendly 5-star resort near Batiquitos Lagoon

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Park Hyatt Aviara Resort, Spa & Golf Club

2 outdoor pools, cabanas (surcharge), pool umbrellas
Couples treatment rooms, sauna
View from room
Couples treatment rooms, sauna
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Bar
  • Parking available
  • Room service
  • Pet-friendly

Explore the area

Map
7100 Aviara Resort Drive, Carlsbad, CA, 92011
  • Aviara Golf Club
    ‪2 min drive‬
  • Batiquitos Lagoon
    ‪3 min drive‬
  • La Costa Golf Courses - North and South
    ‪4 min drive‬
  • Carlsbad, CA (CLD-McClellan-Palomar)
    ‪9 min drive‬

Room options

View all photos for 2 Kings Garden View

Premium bedding, down comforters, pillowtop beds, in-room safe

2 Kings Garden View

  • 50 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Room (2 King Beds, Coastal View)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room (2 King Beds, Coastal View)

  • 50 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Room, Pool View (2 King Beds)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, Pool View (2 King Beds)

  • 50 sq m
  • Sleeps 4
  • 2 King Beds

Presidential Suite

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Palmer Suite

Palmer Suite

Palmer Suite

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Suite, Garden Area

Premium bedding, down comforters, pillowtop beds, in-room safe

Premium Suite, Garden Area

  • 106 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Pool)

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 King Bed (Pool)

  • 79 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 King Bed

  • 79 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Fireside Terrace Suite

Premium bedding, down comforters, pillowtop beds, in-room safe

Fireside Terrace Suite

  • 79 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite (Coastal)

Premium bedding, down comforters, pillowtop beds, in-room safe

Premium Suite (Coastal)

  • 106 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, Courtyard View (2 King Beds)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, Courtyard View (2 King Beds)

  • 50 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Blue Heron Suite

Blue Heron Suite

Blue Heron Suite

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Courtyard View

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed with Sofa bed, Courtyard View

  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for 1 King Foothills View

Premium bedding, down comforters, pillowtop beds, in-room safe

1 King Foothills View

  • 50 sq m
  • Hill view
  • Sleeps 4
  • 1 King Bed

View all photos for 2 Kings Foothills View

Premium bedding, down comforters, pillowtop beds, in-room safe

2 Kings Foothills View

  • 50 sq m
  • Hill view
  • Sleeps 4
  • 2 King Beds

View all photos for Room, 1 King Bed with Sofa bed (Coastal View)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed with Sofa bed (Coastal View)

  • 50 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for 1 King Garden View

Premium bedding, down comforters, pillowtop beds, in-room safe

1 King Garden View

  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Pool View

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed with Sofa bed, Pool View

  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Accessible, Bathtub

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed with Sofa bed, Accessible, Bathtub

  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Accessible (Shower)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed with Sofa bed, Accessible (Shower)

  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Carlsbad

Oceanside stay.Your stay at this Aviara resort places you within 3 miles (5 km) of Batiquitos Lagoon and LEGOLAND® California. Flower Fields of Carlsbad and Carlsbad Premium Outlets are also within 3 miles (5 km).
View more Resorts in CarlsbadOpens in a new window

What's nearby

  • Aviara Golf Club - 2 min drive
  • Flower Fields of Carlsbad - 5 min drive
  • Carlsbad Premium Outlets - 5 min drive
  • LEGOLAND® California - 6 min drive
  • Carlsbad State Beach - 17 min drive

Getting around

  • Carlsbad Poinsettia Station - 9 min drive
  • San Diego Intl. Airport (SAN) - 40 min drive

Restaurants

  • ‪Starbucks - ‬3 min drive
  • ‪Jack in the Box - ‬5 min drive
  • ‪Cinépolis Luxury Cinemas - ‬3 min drive
  • ‪Valerie's Taco Shop - ‬3 min drive
  • ‪Burgeon Beer Company - ‬5 min drive

About this property

Park Hyatt Aviara Resort, Spa & Golf Club

Family-friendly 5-star resort near Batiquitos Lagoon
As a guest of Park Hyatt Aviara Resort, Spa & Golf Club, you'll find a full-service spa, a golf course, and 2 outdoor swimming pools. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Event space at this resort measures 28998 square feet (2694 square meters) and includes conference space. A children's pool, a spa tub, and a 24-hour fitness center are also featured at the luxury Park Hyatt Aviara Resort, Spa & Golf Club. Parking is available for a fee. A complete renovation of Park Hyatt Aviara Resort, Spa & Golf Club was completed in October 2020.

Smoking is allowed in designated areas at this 5-star Carlsbad resort.

  • 1 building
  • 327 guestrooms or units
  • 5 levels
  • 3 dining venues
  • 28998 sq ft of conference space
  • 2694 sq m of conference space
  • Built in 1997
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
Park Hyatt Aviara Resort, Spa & Golf Club offers 327 accommodations with iPod docking stations and safes. Pillowtop beds feature down comforters and premium bedding. Televisions come with premium cable channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Miraval Life in Balance Spa Aviara has 20 treatment rooms including rooms for couples. Services include massages. The spa is equipped with a sauna. The spa is open daily.

Awards and affiliations

Park Hyatt Aviara Resort, Spa & Golf Club is listed in the 2021 Condé Nast Traveler Hot List.

Languages

English, Korean, Spanish

Property amenities

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Beach toys
  • Children's games
  • Children's pool
  • Children's toys
  • Fence around the pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured covered valet parking on site (USD 68 per night; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available
  • Height restrictions apply for onsite parking

Food and drink

  • Full breakfast available for a fee daily 7 AM–11:00 AM: USD 0-40 for adults and USD 0-20 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • 2 outdoor pools
  • 6 outdoor tennis courts
  • Fitness classes
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Golf course
  • Golf driving range
  • Lifeguards on site
  • Private picnics
  • Sauna
  • Shopping
  • Spa tub
  • Tennis
  • Volleyball
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 55-inch HDTV
  • Cable channels
  • iPod dock
  • Pay movies
  • Premium channels
  • Streaming services

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Restaurant dining guide
  • Safe
  • Soundproofing
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 66.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Business center/computer access
  • Children's club/arcade access
  • Faxes
  • Fitness center access
  • Fitness/yoga classes
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Laundry facilities
  • Newspaper
  • Phone calls
  • Pool access
  • Shuttle service
  • Spa tub access
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 0 to 40 for adults, and USD 0 to 20 for children
  • Covered valet parking fee: USD 68 per night (in/out privileges)
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Aviara Hyatt Spa
Aviara Resort Spa
Park Aviara Hyatt Resort
Park Hyatt Aviara Resort Spa Carlsbad
Park Hyatt Aviara Resort Spa
Park Hyatt Aviara Spa Carlsbad
Park Hyatt Aviara Spa
Park Hyatt Aviara Resort Spa Golf Club
Park Hyatt Aviara Resort, &
Park Hyatt Aviara Resort Spa Golf Club
Park Hyatt Aviara Resort, Spa & Golf Club Resort
Park Hyatt Aviara Resort, Spa & Golf Club Carlsbad
Park Hyatt Aviara Resort, Spa & Golf Club Resort Carlsbad

Park Hyatt Aviara Resort, Spa & Golf Club Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 781 out of 1001 reviews" "
Rating 8 - Good. 150 out of 1001 reviews" "
Rating 6 - Okay. 44 out of 1001 reviews" "
Rating 4 - Poor. 13 out of 1001 reviews" "
Rating 2 - Terrible. 13 out of 1001 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jonny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodations are amazing the staff is always ready to help/assist and create a wonderful experience
Stayed 1 night in Oct 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access off the 405 freeway; beautiful grounds& buildings; many spectacular views of the lagoon& coastal area from the hotel. Close to Outlet Mall and north San Diego communities. Very walkable grounds, well lit& thoughtfully landscaped.
Stayed 2 nights in Sep 2024

10/10 Excellent

Bellie Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good!
Stayed 2 nights in Aug 2024

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Park Hyatt is a nice place to get away and relax. The staff is good, they know how to make someone feel welcome and the grounds are spectacular.
Stayed 4 nights in Aug 2024

10/10 Excellent

Tami, Irvine

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and pet friendly. The staff is very very friendly and accommodating. We enjoyed the tennis courts and the driving range while we were there. The room have been remodeled and the beds are super comfy and king sized. Unfortunately the food there is terrible and expensive. We ate at both of the restaurants and room service. We did not have anything from the grab and go but that food did not look appetizing. The only yummy food that we had was the barramundi for 2 at Punto Lago. That was delicious.
Stayed 4 nights in Aug 2024

4/10 Poor

julianna

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
There were a few things that could have been better but I think the start of the trip put a bad taste in our mouth. My husband showed up and didn’t have a DL but had a state issued document while he waited for his DL. The hotel gave him a hard time even though he showed a picture of his DL.
Stayed 2 nights in Aug 2024

10/10 Excellent

Anil

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 2 nights in Aug 2024

10/10 Excellent

Celene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautifully appointed hotel including rooms and main lobby. Adult pool has an ocean view and service didn’t disappoint.
Stayed 3 nights in Aug 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
This property was perfect for our young family! My kids couldn’t get enough of the slide. I like they have a family pool and an adult only pool. The family pool was just that, families and children playing together. Poolside service was 10/10! Our room was clean and beautiful overlooking the family pool which was perfect for us.
Stayed 4 nights in Jun 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five Star in every way… beautiful pools.. grounds.. settling Beach close .. fabulous golf course Best ever vacation!
Stayed 5 nights in Jul 2024

10/10 Excellent

joe, brea

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property and family friendly!
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Positives: Large suite with comfortable bed and modern furniture. Excellent spa service and facilities. Enjoyed the salsa-making and yoga classes. Fun game room for kids. Negatives: Non-adult pool was dirty and crowded. The bathroom floors in our room were always sticky and not clean. The blond older woman who was at the hostess stand at breakfast was not accommodating to larger groups and refused to allow us to combine two tables of four people even though the restaurant was mostly empty.The breakfast was ok, but not a lot of variety.
Stayed 4 nights in Jul 2024

10/10 Excellent

Ray

Stayed 2 nights in Jul 2024

10/10 Excellent

KIIL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly service.
Stayed 1 night in Jul 2024

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

nima

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2024

6/10 Okay

Leena

Travelled with family
Disliked: Cleanliness
I have stayed at this hotel many times in the past and had a wonderful experience - it was my favorite hotel in the San Diego area. However, this 4th of July weekend stay was just not up to par. The staff seemed overrun and unprepared for the amount of guests staying. I called ahead and asked for a crib to be delivered to our room and then I had to call twice once I got there to remind them to deliver it. I also asked for nonfeather pillows due to an allergy and housekeeping did not switch out the pillows (I realized this after suffering from allergies for two nights). The pool had no towels and no available chairs when we arrived at 9am (people were waking up early to save chairs). I had to ask the front desk to look into how the pool ran out of towels (an employee at the pool just said that housekeeping will bring them when they bring them). The pool bathrooms were gross very early in the am which led me to believe they hadn't been cleaned at all. Waitstaff forgot parts of our food orders and still charged for the food. For over $650 - over $1,000 per night, the services provided were just not up to par and not in line with what the hotel service was like in the past. I saw that the employees were doing their best but something just seemed off.
Stayed 3 nights in Jul 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful natural setting, polite& helpful staff members, wonderful cleanliness standards throughout the resort made it a first class experience for me.
Stayed 1 night in Jul 2024

10/10 Excellent

Marcelo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean property and really well maintained
Stayed 2 nights in Jul 2024

10/10 Excellent

Ana

Stayed 2 nights in Jun 2024

6/10 Okay

Kurt

Travelled with family, Travelled with family and small children
I would give this 5 star property 3 stars. There’s really nothing special about it. We had multiple issues checking in that should have required a manager to speak with us, instead the young ladies at the front had to fix the main issue. One of the restaurants had terrible service and decent food. The bed and main room were very clean. The bathroom could use a fresh look or deep cleaning. The hallways had overflowing trash in the trash cans multiple days. The slide hours don’t match what the hours online state. The pool could also have been cleaned better. I’m assuming it was the same bandage in the pool for 2 days. The views and the exterior of the property are beautiful. All in all not worth the price to stay here. Look elsewhere.
Stayed 2 nights in Jun 2024

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Jun 2024

10/10 Excellent

Elysse

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel with some things to know..
Beautiful hotel with all the amenities you could want. Staff was lovely and very Informative. The food was OK. They could do better with room service menu. This hotel was very dog friendly. There were literally dogs everywhere so if you don’t like dogs, this probably wouldn’t be the place for you. A guest even had their dog running around the pool off leash. The dog started to follow myself and my kids. Not cool (wasn’t friendly) and I love dogs!
Stayed 2 nights in Jun 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The check in process was the only positive thing about this hotel. We had originally planned to stay here for 5 nights, but after the first night we checked out. I found someone’s shareware hung over the shower, hair in the bathtub, so I assume the bathroom was not cleaned at all after the last quests had been there. One of the beds did not have a sheet fully covering the mattress, which was disgusting to see. I also got woken up around 9:30 or 10:00 PM by people yelling and slamming the door next to us. This went on for about an hour and when I called the front desk they told me it was because someone had just checked in next to us. The next morning when I looked at the door, it wasn’t for a guest room. I asked one of the staff members what the room was and he said it’s for the hotel staff. I asked for a refund from hotels.com and they were able to get that back for me. We were able to find another hotel, which saved our trip.
Stayed 1 night in Jun 2024