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Crowne Plaza London - Docklands, an IHG Hotel

4.0 star property
4-star eco-certified hotel near ExCeL Exhibition Centre

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crowne Plaza London - Docklands, an IHG Hotel

Property amenity
Indoor pool
Exterior
Standard Room, 1 Double Bed, Accessible
Aerial view

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Room service
  • Housekeeping
  • Bar
  • Spa
  • Gym

Explore the area

Map
Western Gateway, Royal Victoria Dock, London, England, E16 1AL
  • IFS Cloud Royal Docks Station
    3 min walk
  • ExCeL Exhibition Centre
    5 min walk
  • Royal Victoria Bridge
    7 min walk
  • London (LCY-London City)
    11 min drive

Room options

View all photos for Standard Room

Standard Room

Standard Room

  • 25 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 Double Bed, Accessible

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Double Bed, Accessible

  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed with Sofa bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Double Bed with Sofa bed

  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Minicooler)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible (Minicooler)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed (Mini cooler)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Double Bed (Mini cooler)

  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds (Mini cooler)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 2 Double Beds (Mini cooler)

  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Room

  • Sleeps 1
  • 1 Twin Bed

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About the area

London

Newham stay.With a stay at this Newham hotel, you'll be within half a mile (1 km) of ExCeL Exhibition Centre and 3 miles (5 km) of O2 Arena. Thames River and Queen Elizabeth Olympic Park are also within 3 miles (5 km).

What's nearby

  • IFS Cloud Royal Docks Station - 3 min walk - 0.3 km
  • ExCeL Exhibition Centre - 5 min walk - 0.5 km
  • London Stadium - 8 min drive - 6.0 km
  • O2 Arena - 9 min drive - 6.3 km
  • Westfield Stratford City - 9 min drive - 5.9 km

Getting around

  • Royal Victoria DLR Station - 3 min walk
  • West Ham Station - 4 min drive
  • London City Airport (LCY) - 11 min drive

Restaurants

  • ‪Costa Coffee - ‬6 min walk
  • ‪Sandwich & Co - ‬5 min walk
  • ‪Upper Deck Restaurant - ‬3 min walk
  • ‪Nakhon Thai - ‬6 min walk
  • ‪Warehouse K - ‬3 min walk

About this property

Crowne Plaza London - Docklands, an IHG Hotel

4-star eco-certified hotel near ExCeL Exhibition Centre
Crowne Plaza London - Docklands, an IHG Hotel offers its guests a full-service spa, an indoor pool, and a steam room. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business center and a meeting room are available. A fitness center, spa services, and multilingual staff are also featured at the eco-certified Crowne Plaza London - Docklands, an IHG Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star London hotel is smoke free.

  • 1 building
  • 210 guestrooms or units
  • 5 levels
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Crowne Plaza London - Docklands, an IHG Hotel offers 210 accommodations with safes and complimentary newspapers. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include shower/tub combinations and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Rinu. Services include massages. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Italian, Polish, Portuguese, Romanian, Spanish

Property amenities

Family friendly

  • Babysitting (surcharge)
  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 25 per day; includes in/out privileges)
  • Limited onsite parking
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends: GBP 19.99 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness center
  • Full-service spa
  • Indoor pool
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cribs/infant beds
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 30.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 19.99 per person
  • Self parking fee: GBP 25 per day (in/out privileges)
  • Rollaway bed fee: GBP 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, Eurocard, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Crowne Plaza Hotel London Docklands
Crowne Plaza London Docklands
London Docklands Crowne Plaza
Crowne Plaza London - Docklands England
Crowne Plaza London - Docklands Hotel London
Crowne Plaza London Docklands Hotel
Crowne Plaza Docklands Hotel
Crowne Plaza Docklands
Crowne Plaza London Docklands
Crowne Plaza London Docklands an IHG Hotel
Crowne Plaza London - Docklands, an IHG Hotel Hotel
Crowne Plaza London - Docklands, an IHG Hotel London
Crowne Plaza London - Docklands, an IHG Hotel Hotel London

Crowne Plaza London - Docklands, an IHG Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 566 out of 1051 reviews" "
Rating 8 - Good. 327 out of 1051 reviews" "
Rating 6 - Okay. 90 out of 1051 reviews" "
Rating 4 - Poor. 37 out of 1051 reviews" "
Rating 2 - Terrible. 31 out of 1051 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy. Room was lovely and we got a view. My phone cable had broken and reception gave me a packet with a multi charge cable for free. Shower had a good strong spray and toiletries were nice. Good hairdryer, iron and ironing board in room. Bed, pillows and duvet all really nice quality. At breakfast there was a vast array of food which all looked amazing. Will definitely be returning.
Stayed 1 night in Aug 2024

10/10 Excellent

Sheikh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was smooth and efficient. Gustavo was very helpful, he went above & beyond to ensure I found adequate parking and that me and my family settled in. Sabrina was on hand to answer all my queries and was very helpful too. Vivien handled my check out and dealt with my additional requests quickly and efficiently.
Stayed 1 night in Aug 2024

8/10 Good

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel. It had good facilities and amenities, was extremely close to London City Airport and had a marvellous breakfast buffet.
Stayed 1 night in Aug 2024

10/10 Excellent

Hazel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, staff were excellent and the food was lovely! It is a bit tricky to get to as a bit of a walk from the nearest tube, but ideal for the EXcel Centre.
Stayed 1 night in Aug 2024

10/10 Excellent

Corrine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

8/10 Good

rajpal

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Lloyd

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Weekend away in London
The location was perfect for what we wanted with easy access to sights etc. The hotel itself was pretty good although a little tired. Staff were excellent, really friendly and very helpful. Swimming pool needed a clean as it was very cloudy on our 2nd visit
Stayed 2 nights in Aug 2024

8/10 Good

Maritza

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed staying at the Docklands crowne plaza hotel. My room was very clean and comfortable. The hotel is close to the tube too. The breakfast buffet was great and so was dinner. Plus I loved drinking a pint of Camden ale after a long day of sightseeing. I only have two complaints about my stay. First was upon arrival to the hotel me and my family were treated rudely by I believe a French receptionist. We had just arrived from a 10 hour journey from NYC to Heathrow Airport then a 90 minute cab drive. It was almost 11pm London time. I was standing in line to check in when the receptionist I mentioned earlier told me she sees me but they are having a staff change and I have to wait. I said ok but then minutes later she begins assisting and flirting with a handsome tall man who arrived after me to check in. I could’ve made a scene but I have manners and I was exhausted and figured it best to just mention that incident in this review. My second complaint is that the pool is really a club and they only allow children to swim in it during early hours of the day. So if you are traveling with a child like I did and picked this hotel with the intention of using the pool after a day of sightseeing please be aware that you have to make time during your trip to use the pool during the day cause you can’t after I think 5 or 6pm. So plan accordingly. But again this is a clean and comfortable hotel. And I enjoyed my stay. I would stay here again.
Stayed 6 nights in Jul 2024

8/10 Good

Kwame

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

4/10 Poor

conceição

Travelled with partner
Liked: Cleanliness
Swimming was not open to customer .they doing . kids swimming classes
Stayed 2 nights in Jul 2024

10/10 Excellent

Lori

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay at the Crowne Plaza Docklands! The area is very cosmopolitan and close to the DLR network. All the staff were friendly and helpful and nothing was too much trouble! We enjoyed the breakfast and meals in the restaurant were very tasty! I would recommend the Crowne Plaza to other travellers to London
Stayed 2 nights in Jul 2024

10/10 Excellent

Samir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and nice food too.
Stayed 3 nights in Jul 2024

10/10 Excellent

James

Stayed 1 night in Jul 2024

4/10 Poor

assad

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Customer service was horrible practically the manager was shouting at me at one point about asking the car park which was overcharge me l, not very helpful £25 a night, I was told was £6 a night when I was checking in. Customer service non-existent
Stayed 1 night in Jul 2024

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Colin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gave us a free upgrade, excellent service, great staff
Stayed 2 nights in Jul 2024

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and location but parking takes the
Excellent hotel and location but parking takes the proverbial. £25 a day for parking at the hotel is too much.
Stayed 3 nights in Jul 2024

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

8/10 Good

Tom

Stayed 1 night in Jul 2024

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Some parts a little bit tired. Staff super helpful and accommodating.
Stayed 1 night in Jul 2024

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Osher

All amazing and would come again if I needed this area to be in
Stayed 2 nights in Jul 2024

10/10 Excellent

Jon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent, checking in & out. Very helpful in restaurant, My wife was ill so asked to take her some breakfast up and they were very helped even carrying to room for me. Great service would stay again.
Stayed 2 nights in Jul 2024