Ratings based on 932 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Reno
Posted Aug. 3, 2024 on Expedia
Would stay there again in a heartbeat! Beautiful place with amazing amenities
Comment from Hotel Management
Aug. 3, 2024 by Edward Roe - General Manager , Hotel Management
Dear Dr Shane, on behalf of myself and the entire team here at Claremont Club & Spa, A Fairmont Hotel thank you for recently experiencing our resort when your recent travels included the City of Berkely and the East Bay of San Francisco. Plus, thank you too for taking the time to post this lovely "5 out of 5" review as I was extremely happy to know we were able to live up to our desire to "Turn Moments into Special Memories". Here's to looking forward to welcoming you back soon.Yours sincerely, and thank you once again,Edward Roe,General Manager,Claremont Club & Spa, A Fairmont Hotel
by A traveller
Posted Aug. 2, 2024 on Expedia
Loved the hotel...it had such a beautiful old-world charm and the sports/spa facilities were excellent!
Comment from Hotel Management
Aug. 2, 2024 by Edward Roe - General Manager , Hotel Management
Dear Janice, it was certainly a pleasure recently having the opportunity to welcome you to Claremont Club & Spa, A Fairmont Hotel, plus thank you for selecting our resort as the ideal resort to experience when your recent travels included the City of Berkley and the East Bay of San Francisco. In addition, I was extremely pleased and encouraged to receive your "5 out of 5" review where you highlighted how much you "Loved the Hotel".Here's to looking forward to having the opportunity to welcome you back soon, and thank you once again.Yours sincerely, Edward Roe,General Manager,Claremont Club & Spa, A Fairmont Hotel.
by A traveller
Posted Jul. 28, 2024 on Hotels
Comment from Hotel Management
Jul. 29, 2024 by William Mazzoni - Guest Relations Manager , Hotel Management
Dear D'Shaun,Thank you for the glowing "10 out of 10" review! I trust you enjoyed your time with us at our historic hotel and the surrounding areas, I look forward to sharing your feedback with our team as I am sure it will serve as further motivation to uphold our guest service standards. Thank you again for staying with us, we look forward to having another opportunity to welcome you back soon! Warm Regards, William Mazzoni Guest Relations Manager
by A traveller
Perfect Birthday Surprise
Posted Jul. 28, 2024 on HotelsSurprised my husband with a spa day and 1 night stay for his birthday.
Comment from Hotel Management
Jul. 29, 2024 by Edward Roe - General Manager, Hotel Management
Dear Marcelina, thank you so very much for selecting Claremont Club & Spa, A Fairmont Hotel as the ideal experience to celebrate your husband’s birthday. I was very pleased to read how your stay with us was a “Perfect Birthday Surprise”. Here’s to looking forward to having the opportunity to welcome you back soon.Yours sincerely and thank you once again,Edward Roe,General Manager,Claremont Club & Spa, A Fairmont Hotel.
by A traveller
Posted Jul. 25, 2024 on Expedia
Booked on short notice, hotel empty, asked front desk staff if she had given me a nice room and the answer was yes. Ended up on 5 th floor with view of parking lot and air conditioning unit
Comment from Hotel Management
Jul. 26, 2024 by Edward Roe - General Manager , Hotel Management
Dear Marc, as the General Manager of Claremont Club & Spa, A Fairmont Hotel I personally wanted to apologize for the disappointments we caused when you recently arrived to our resort, with it seeming the Front Desk agent wasn't 100% failure with the view and location of your 5th floor room. Therefore, please be rest assured that I will personally ensure we do some further "show and tell" training with some of our unique guest rooms to prevent similar sort of miscommunication happening in the future to another guest. As a result, I want to thank you for bringing this observation and slightly poor experience to my attention, plus upon your return to our historic resort, please don't hesitate to reach out to myself or anyone of the team as we certainly have some amazing guest room views.Apologies once again, and thank you as we are certainly looking forward to welcoming you back soon.Yours sincerely, Edward Roe,General Manager,Claremont Club & Spa, A Fairmont Hotel
by A traveller
Posted Jul. 23, 2024 on Expedia
Comment from Hotel Management
Aug. 13, 2024 by William Mazzoni - Guest Relations Manager , Hotel Management
Dear Lan, Thank you for taking the time to provide The Claremont Club & Spa, a Fairmont Hotel, this fantastic "5 out of 5" feedback! I look forward to sharing this review with our teams as I am sure it will serve as encouragement for more five-star service for our guests! Thank you again for choosing The Claremont Club & Spa for your recent travels, we look forward to having another opportunity to welcome you back! Warm Regards, William Mazzoni Guest Relations Manager
by A traveller
Posted Jul. 22, 2024 on Expedia
I think all of the added pop-up shops in the entrance in the lobby is tacky and takes away from the overall beautiful decor . And the tents outside and the different color furniture in the grass just doesn't look like a sophisticated resort
Comment from Hotel Management
Jul. 23, 2024 by Edward Roe - General Manager , Hotel Management
Dear Timothy, thank you for recently experiencing Claremont Club & Spa, A Fairmont Hotel, and thank you for sharing your observations and feedback as guest experiences and ensuring we are "Turning Moments into Special memories" is extremely important to myself and the entire team. Please know, we are currently working on a capital project to improve the front drive arrival experience, as well as some other fun & great additional enhancements to the resort. Therefore, upon your future travels to the City of Berkely & to the East Bay of San Francisco, I'm certainly you will have an improved experience while with us.Thank you once again as we are certainly looking forward to your return.Yours sincerely, Edward Roe, General Manager Claremont Club & Spa, A Fairmont Hotel.
by A traveller
Posted Jul. 21, 2024 on Expedia
The interior decorations are impressive.
Comment from Hotel Management
Jul. 21, 2024 by William Mazzoni - Guest Relations Manager , Hotel Management
Peter,Thank you for your stellar "5 out of 5" review. I am thrilled to hear you enjoyed the decorations of our historic resort! I will be sure to pass along your feedback to our designers, I am sure it will serve as further motivation to keep the charm of our "castle on the hill". On behalf of myself and the entire team here at The Claremont Club & Spa, a Fairmont Hotel, thank you for staying with us, we look forward to welcoming you back soon!Warm Regards,William MazzoniGuest Relations Manager
by A traveller
Roaches in the bathroom
Posted Jul. 21, 2024 on HotelsComment from Hotel Management
Jul. 22, 2024 by Edward Roe - General Manager , Hotel Management
Dear Anonymous, on behalf of myself and the entire team here at Claremont Club & Spa, A Fairmont Hotel, I would certainly like to sincerely apologize for the disappointments experienced within your bathroom. This poor experience certainly isn't indicative of what we are striving for, and please know we have already reached out to Ecolab, who does our pest control to ensure this problem is eliminated. In addition, I have followed up with the Front Office Leadership team to see if they had the opportunity to meet you to ensure we made amends.Yours sincerely and apologies once again,Edward Roe, General Manager, Claremont Club & Spa, A Fairmont Hotel
by A traveller
Posted Jul. 21, 2024 on Expedia
Good location, comfortable beds
Comment from Hotel Management
Jul. 21, 2024 by Edward Roe - General Manager , Hotel Management
Dear Lisa, thank you for selecting Claremont Club & Spa, A Fairmont Hotel as the ideal property to experience when your recent travels included the City of Berkley and the East Bay of San Francisco. It certainly was a pleasure welcoming you, and on behalf of myself and the entire team here at the resort, thank you so very much for taking the time to post this "5 out of 5" review.Thank you once again as we are certainly looking forward to having the opportunity to welcome you back soon.Yours sincerely, Edward Roe,General Manager,Claremont Club & Spa, A Fairmont Hotel.
