Note fondée sur 923 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Paris
Publié le 9 oct. 2019 sur Expedia
Tout etait excellent ,c’est mon 2eme sejour :la perfection
Commentaires de Gestion de l’hôtel
22 oct. 2019 par Director of Rooms, Gestion de l’hôtel
Thank you Bachir!
Warm Regards,
Peter Houston
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 oct. 2024 par PW, Gestion de l’hôtel
We're so glad you had a nice stay. We'll see you again soon!
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Holly von Damm, Guest Services , Gestion de l’hôtel
Dear Kim, on behalf of the entire team here at Claremont Club & Spa, A Fairmont Hotel, thank you so very much for staying with us and for taking the time to share your feedback. We hope to have you with us again soon. Sincerely, Holly von Damm, Guest Services, Claremont Club & Spa, A Fairmont Hotel.
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Lovely rooms. Great dining options. Beautiful views. Spa a bit pricey. Parking can be a bit difficult as lot fills up.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Edward Roe - General Manager , Gestion de l’hôtel
Dear Sharon, on behalf of myself and the entire team here at Claremont Club & Spa, A Fairmont Hotel, thank you for selecting our resort as the idea experience to enjoy when your recent travels included the City of Berkely and the east Bay of San Francisco. In addition, thank you for taking the time to write and post this lovely "5 out of 5" review where you highlighted how much you enjoyed "Lovely rooms. Great dining options. Beautiful views". In addition, thank you for sharing the concerns you had with Parking as I'm currently working on a master plan to renovate, upgrade and improve all our parking areas.Thank you once again and here's to having the opportunity to welcome you back very soon.Yours sincerely, Edward RoeGeneral Manager, Claremont Club & Spa, A Fairmont Hotel.
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Edward Roe - General Manager , Gestion de l’hôtel
Dear Willima D, I personally want to take this opportunity to thank you for not only recently staying with us here at Claremont Club & Spa, A Fairmont Hotel but also to share my appreciation for you taking the time to share how your experiences while with us were "5 out of 5".Here's to having the opportunity to welcome you back soon.Yours sincerely,Edward Roe,General Manager,Claremont Club & Spa, A Fairmont Hotel.
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Classy hotel with excellent swimming facilities
Commentaires de Gestion de l’hôtel
26 sept. 2024 par William Mazzoni - Guest Relations Manager , Gestion de l’hôtel
Dear Victor Hugo, Thank you for joining us at Claremont Club & Spa, a Fairmont Hotel for your recent travels to Berkeley and the East Bay. I am pleased to see you enjoyed the pools located at our club facility and enjoyed the historic classy charm of the hotel! We look forward to having another opportunity to welcome you back for a classy stay!Warm Regards, William Mazzoni Guest Relations Manager
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 sept. 2024 par William Mazzoni - Guest Relations Manager , Gestion de l’hôtel
Dear Raymond B, Thank you for taking the time to provide us with a "5 out of 5" regarding your recent stay at Claremont Club & Spa, a Fairmont Hotel. I am pleased to see you enjoyed your time with us and look forward to sharing this sentiment with our team to encourage more fantastic experiences. We very much look forward to having the opportunity to welcome you back to our "Castle on the Hill". Warm Regards, William Mazzoni Guest Relations Manager
par un voyageur
Publié le 22 sept. 2024 sur Expedia
For a Fairmont, the service and food were very poor. I was not able to check into my room at the regular check-in time. I had to walk downstairs to order room service because no one answered the room service line, the operator line, or the customer service line. No comped delivery fee or other consideration was offered to me.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Edward Roe - General Manager , Gestion de l’hôtel
Dear Abigail, on behalf myself and the entire team here at Claremont Club & Spa, A Fairmont hotel I truly and sincerely want to take this opportunity to apologize for the disappointments and service oversights we made when you recently stayed with us. Please know, I have personally already taken the time to follow up with both the Front Office, and the Food & Beverage teams to ensure we all understand, and learn from the service oversights we made with your arrival experience and when you tried to order room service. I do hope we will be able to make amends the next time your travels include the City of Berkely and the East Bay of San Francisco. When this does happen, please don't hesitate to reach out to my office so that we can take into consideration the above-mentioned oversights.Yours sincerely, and apologies once more,Edward Roe, General Manager,Claremont Club & Spa, A Fairmont Hotel
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Beautiful iconic place to stay! Lovely rooms, great staff, gorgeous views.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Edward Roe - General Manager, Gestion de l’hôtel
Dear Elizabeth, as the General Manager of Claremont Club & Spa, A Fairmont Hotel, I just wanted to take this opportunity to thank you for recently selecting our resort as the ideal experience when your travels included the City of Berkeley and the East Bay of San Francisco. In addition, thank you so very much for taking the time to post this “5 out of 5” review. It was very encouraging and rewarding to read how much you enjoyed yourself and thank you for highlighting “great staff”, as I certainly feel very lucky and fortunate to work alongside a great team of hospitality professionals.Here’s to looking forward to your return soon.Yours sincerely,Edward Roe,General Manager, Claremont Club & Spa, A Fairmont Hotel.
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 sept. 2024 par William Mazzoni - Guest Relations Manager , Gestion de l’hôtel
Dear Ofelia, Thank you for choosing the Claremont Club & Spa, a Fairmont Hotel, for your most recent travels to Berkeley and the East Bay! I am thrilled to see you had a "5 out of 5" experience at our resort. We look forward to having an opportunity to welcome you back and "turn your moments into special memories"! Warm Regards, William Mazzoni Guest Relations Manager
