4/10 Poor
Daniel
Travelled with family, Travelled with family and small children
Jan 1, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
This St Germain is a cool looking hotel in a beautiful environment but doesn’t live up to the standards of St Germain or any 4 star hotel.
Pros
- cool looking
- some good design: games area and restaurant is social in the evening,
- staff show effort, but
Cons
- requests to the front desk would disappear into the void - we would wait 30 mins after a simple request and when you call back they have no idea what’s happening
- the gym is the worst gym I’ve ever experienced in any hotel, of any quality, ever. They could easily have used the unnecessary rooms next door to expand the gym. It is an embarrassment, especially given the amount of space on the property.
- there was a general dismissiveness. I asked for a coffee at breakfast and was told the coffee maker is broken. No offer to get a coffee from the restaurant upstairs, no alternative proposed: it was just “no”. They also sell as a family hotel and have no kids menu.
- in general they need more offerings and offers on poor weather days when there’s no skiing (the gym, as set out above, is useless). The skating rink looks stunning on a cold day, but if it’s too warm it turns into a taped off puddle. Why not make it an artificial rink to give people something to do on warmer days?
- there is no instruction on anything - you have to figure everything out yourself when you get into your room (and getting into the rooms with lots of luggage is a headache).
In general just a bit of a let down.
Daniel
Stayed 3 nights in Dec 2024