2/10 Terrible
Fernando
Business traveller, Travelled with partner
27 Jun 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Well First of all, we arrived on June the 18th, we realized that part of the hotel was in remodeling, but give it a try and book a night expecting that the rooms were recently remodeling.. remodel was still in place in part of hotel.
First night ran with out a problem, the room was totally renewed and we decided to stay the following night . we make arraingements with the manager and she let us keep the same room.
Next night we came to our room and i realice that my luggage was not at my room.. went to the receptionist and ask her about her.. she said she did not know what to do... i asked her to come to my room to verify what happen .. and we found out that the door was not closing properly .. we tested together several times and she said she will talk to her manager next day..
next day in the morning i talked to tjhe manager and she said she verified with the maid that she saw my luggage in my room when she did the service and probably from tha time to our arrival some body enter our room maibe with our key !!
so she blamed it on us... did not have any cameras , the room did not close property and obviously some body from the construction people entger our room and stole my luggage...
This is totally unacceptable i am very mad my luggage is lost .. and they basically did nothing about it..
If they want to open the hotel and not be responsable for other people being there should be their responsability !!!!
Don't Go There !!!
fer_cortez@hotmail.com
Fernando
Stayed 1 night in Jun 2024