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Hotel Riu Palace Jamaica - Adults Only - All Inclusive

4.5 star property
4.5-star beachfront property with 3 outdoor pools

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Riu Palace Jamaica - Adults Only - All Inclusive

3 outdoor pools, pool umbrellas, sun loungers
3 outdoor pools, pool umbrellas, sun loungers
Aerial view
Aerial view
1 bedroom, free minibar, in-room safe, blackout drapes

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Room service

Explore the area

Map
Mahoe Bay - Ironshore P O, Montego Bay, Saint James
  • Whitter Village
    3 min walk
  • Blue Diamond Shopping Centre
    3 min walk
  • SuperClubs Ironshore Golf and Country Club
    3 min drive
  • Montego Bay (MBJ-Sir Donald Sangster Intl.)
    12 min drive

Room options

View all photos for Junior Suite, Courtyard View (E)

1 bedroom, free minibar, in-room safe, blackout drapes

Junior Suite, Courtyard View (E)

  • 41 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (Elite Club | B2C-CAN)

1 bedroom, free minibar, in-room safe, blackout drapes

Suite, Jetted Tub, Ocean View (Elite Club | B2C-CAN)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (E)

1 bedroom, free minibar, in-room safe, blackout drapes

Junior Suite, Ocean View (E)

  • 41 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Ocean View (C)

1 bedroom, free minibar, in-room safe, blackout drapes

Junior Suite, Ocean View (C)

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-CAN)

1 bedroom, free minibar, in-room safe, blackout drapes

Junior Suite, Ocean View (B2C-CAN)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-US)

1 bedroom, free minibar, in-room safe, blackout drapes

Junior Suite, Ocean View (B2C-US)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (C)

1 bedroom, free minibar, in-room safe, blackout drapes

Junior Suite, Garden View (C)

  • 41 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Jetted Tub, Oceanfront (Elite Club, E)

1 bedroom, free minibar, in-room safe, blackout drapes

Suite, Jetted Tub, Oceanfront (Elite Club, E)

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (Elite Club, L)

1 bedroom, free minibar, in-room safe, blackout drapes

Suite, Jetted Tub, Ocean View (Elite Club, L)

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (Elite Club, U)

1 bedroom, free minibar, in-room safe, blackout drapes

Suite, Jetted Tub, Ocean View (Elite Club, U)

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (Elite Club, U)

1 bedroom, free minibar, in-room safe, blackout drapes

Junior Suite, Oceanfront (Elite Club, U)

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (Elite Club, L)

1 bedroom, free minibar, in-room safe, blackout drapes

Junior Suite, Oceanfront (Elite Club, L)

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (C)

1 bedroom, free minibar, in-room safe, blackout drapes

Junior Suite (C)

  • 41 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Courtyard View (U)

1 bedroom, free minibar, in-room safe, blackout drapes

Junior Suite, Courtyard View (U)

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Courtyard View (C)

1 bedroom, free minibar, in-room safe, blackout drapes

Junior Suite, Courtyard View (C)

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Garden View (L)

1 bedroom, free minibar, in-room safe, blackout drapes

Junior Suite, Garden View (L)

  • 41 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (U)

1 bedroom, free minibar, in-room safe, blackout drapes

Junior Suite, Garden View (U)

  • 41 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Elite Club, E)

1 bedroom, free minibar, in-room safe, blackout drapes

Junior Suite, Oceanfront (Elite Club, E)

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Courtyard View (B2C-US)

1 bedroom, free minibar, in-room safe, blackout drapes

Junior Suite, Courtyard View (B2C-US)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (B2C-US)

1 bedroom, free minibar, in-room safe, blackout drapes

Junior Suite, Garden View (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (B2C-CAN)

1 bedroom, free minibar, in-room safe, blackout drapes

Junior Suite (B2C-CAN)

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Garden View (B2C-CAN)

1 bedroom, free minibar, in-room safe, blackout drapes

Junior Suite, Garden View (B2C-CAN)

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (Elite Club | C)

1 bedroom, free minibar, in-room safe, blackout drapes

Junior Suite, Oceanfront (Elite Club | C)

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Partial Ocean View (L)

1 bedroom, free minibar, in-room safe, blackout drapes

Junior Suite, Partial Ocean View (L)

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (Elite Club, B2C-US)

1 bedroom, free minibar, in-room safe, blackout drapes

Suite, Jetted Tub, Ocean View (Elite Club, B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (Elite Club, B2C-US)

1 bedroom, free minibar, in-room safe, blackout drapes

Junior Suite, Oceanfront (Elite Club, B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Garden View (E)

1 bedroom, free minibar, in-room safe, blackout drapes

Junior Suite, Garden View (E)

  • 41 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (U)

1 bedroom, free minibar, in-room safe, blackout drapes

Junior Suite, Ocean View (U)

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Courtyard View (B2C-CAN)

1 bedroom, free minibar, in-room safe, blackout drapes

Junior Suite, Courtyard View (B2C-CAN)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (Elite Club | B2C-CAN)

1 bedroom, free minibar, in-room safe, blackout drapes

Junior Suite, Oceanfront (Elite Club | B2C-CAN)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (Elite Club | C)

1 bedroom, free minibar, in-room safe, blackout drapes

Suite, Jetted Tub, Ocean View (Elite Club | C)

  • 59 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Montego Bay

Beachfront retreat .Within a 5-minute walk of this Montego Bay property, you'll find Jamaica Beaches and Whitter Village. Also, Blue Diamond Shopping Centre is within half a mile (1 km) and SuperClubs Ironshore Golf and Country Club is within 2 miles (3 km).

What's nearby

  • Whitter Village - 3 min walk
  • Blue Diamond Shopping Centre - 3 min walk
  • SuperClubs Ironshore Golf and Country Club - 3 min drive
  • Rose Hall Great House - 9 min drive
  • Doctor's Cave Beach - 10 min drive

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 12 min drive

Restaurants

  • ‪Ackee - ‬3 min walk
  • ‪Rose Hall Restaurant - ‬2 min walk
  • ‪Steak House At Riu Reggae - ‬3 min walk
  • ‪KFC - ‬6 min walk
  • ‪The Jerk Hut - ‬3 min drive

About this property

Hotel Riu Palace Jamaica - Adults Only - All Inclusive

4.5-star beachfront property with 3 outdoor pools
Hotel Riu Palace Jamaica - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Palace Jamaica - Adults Only - All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, a health club, and a spa tub. There are 5 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 4 bars/lounges. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces.

Business amenities include meeting rooms and limo/town car service. Event space at this property measures 1916 square feet (178 square meters) and includes conference space. A nightclub, a sauna, and spa services are also featured at the luxury Hotel Riu Palace Jamaica - Adults Only - All Inclusive. You'll have access to the health club at a partner property.

Smoking is allowed in designated areas at this 4.5-star Montego Bay property.

  • 288 guestrooms or units
  • 4 levels
  • 2 buildings
  • 5 dining venues
  • 2 swim-up bars
  • 4 bars or lounges
  • Meeting rooms
  • 1916 sq ft of conference space
  • 178 sq m of conference space
  • Built in 2013
  • Buffet breakfast (free)
  • Nightclub
  • Manager's reception (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Bar by the pool
Hotel Riu Palace Jamaica - Adults Only - All Inclusive offers 288 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Flat-screen televisions come with satellite channels.

Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

English, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 7 AM–10:30 AM
  • 5 restaurants
  • 2 swim-up bars, 4 bars/lounges and 1 poolside bar
  • Free daily reception
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 3 outdoor pools
  • Access to nearby health club
  • Fitness classes
  • Beach volleyball
  • Billiards/pool table
  • Fitness center
  • Full-service spa
  • Kayaking
  • Nightclub
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Spa tub
  • Windsurfing

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Well-lit path to entrance

Room amenities

Entertainment

  • Cable/satellite channels
  • Flat-screen TV

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Bathrobes
  • Eco-friendly toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Connecting rooms available
  • Electrical adapters/chargers
  • Energy-saving switches
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Recycling
  • Slippers
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Jamaica - Adults Only - All Inclusive

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa and Mastercard. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Jamaica Palace
Jamaica RIU
Jamaica RIU Palace
Palace Jamaica
RIU Jamaica
RIU Jamaica All Inclusive
RIU Jamaica Palace
RIU Palace
RIU Palace Jamaica
Riu Jamaica Inclusive Adults
Riu Palace Jamaica All Inclusive Adults Montego Bay
Riu Palace Jamaica All Inclusive Adults
Riu Palace Jamaica Adults Montego Bay
Riu Palace Jamaica Adults
Riu Palace Jamaica All Inclusive Adults Only
Riu Jamaica Inclusive Montego
Riu Palace Jamaica All Inclusive Adults Only
Riu Palace Jamaica Adults Only All Inclusive

Hotel Riu Palace Jamaica - Adults Only - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 861 out of 1330 reviews" "
Rating 8 - Good. 274 out of 1330 reviews" "
Rating 6 - Okay. 109 out of 1330 reviews" "
Rating 4 - Poor. 49 out of 1330 reviews" "
Rating 2 - Terrible. 37 out of 1330 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best vacation spot. I really enjoyed every moment
Stayed 4 nights in Nov 2024

10/10 Excellent

cortez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grest
Stayed 4 nights in Oct 2024

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was close to the airport, the food was good, especially breakfast. The only thing is the speciality restaurants are so small and only hold a limited amount of people, I was told that I needed to make reservations 3 days in advance. The staff is nice, especially the bartenders at the pool. I like the fact that there are a lot of activities that can be done at the resort. The only complaints that I have are, a few minutes after checking into our room, I was in the middle of changing, when someone opened the door, my partner had to go to the door to see what was going on. it was a staff, saying that his phone told him that no one was in the room. Also the room could’ve been a littler cleaner and more updated, there wasn’t an iron in the room and one of the bathroom lights were flickering a lot. I told one of the staff members Abraham and he got everything fixed very fast. Also on my last 2 nights I started to notice roaches, on the last night when I went to open the bathroom, there were a lot of little roaches on the floor, I didn’t say anything because we were checking out early that morning. But overall I enjoyed my stay.
Stayed 4 nights in Sep 2024

4/10 Poor

Edwenna

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Staff was great, food was almost the same everyday. Very good but not a good selection. The rooms were out dated, extremely out dated, 80’s 90’s. I’m coming back soon.if it wasn’t for the staff I would cancel but they were very friendly and very entertaining. The tile in the shower was cracked. The dresser drawers were off the hinges.
Stayed 3 nights in Sep 2024

6/10 Okay

Terrence

Stayed 5 nights in Aug 2024

8/10 Good

Kafi Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property is beautiful and staff are always cleaning very early in the morning. The rooms need some TLC: hole in floor, mirror damaged,couch in the room the fabric was torn and dirty furniture. The staff made up for the room shortcomings. Pleasant and professional. Sending kudos to Lewis and Breana at front desk, Joan in the Vogue (lobby) bar. Buffet wait staff - Tamika, Prissy, Jovi ann, Oshanna, Dr. Phil. Krystal restaurant-Terranae, Beach servers - TaJohn and Orel. Housekeeping- Shantell. Thank you all for making our anniversary trip a delight.
Stayed 4 nights in Sep 2024

10/10 Excellent

Kendall Everette

Liked: Cleanliness
Stayed 4 nights in Sep 2024

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Sep 2024

10/10 Excellent

Apaleoni, Brooklyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I would definitely be going back on my next trip. Love it here there people are so nice I had a great time
Stayed 4 nights in Sep 2024

10/10 Excellent

Toiquina, Whitsett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my vacation, the Staff was amazing and friendly. The drinks were amazing, my room was huge and clean. I wasn’t able to work my air or tv to watch Netflix. When I reached out to guest services someone came right to my room immediately!!!
Stayed 4 nights in Sep 2024

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is the best. All the quests are so friendly and welcoming
Stayed 5 nights in Sep 2024

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You should definitely book. We will be booking again. They called and checked in on us. Ask if we need anything
Stayed 1 night in Sep 2024

10/10 Excellent

Jelisa, Everett

Liked: Cleanliness, staff & service, property conditions & facilities
Second year in a row & we loved every moment of our trip. Will definitely be going back.
Stayed 5 nights in Sep 2024

10/10 Excellent

Lisa Levette, Raleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Riu Palace was very nice and I like the ability to go to the other two resorts to eat and drink and hang out as well as partake in their activities. It’s was like getting three resorts for the price of one. The staff members were really nice and accommodating, I wanted something specific to eat that they didn’t have on the buffet and any actually prepared it for me.
Stayed 5 nights in Sep 2024

10/10 Excellent

Annamaria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I likes the quality & cleanliness of the room 2020 plus the balcony scenery was amazing. A technology update should be made on their WiFi and Smart TV capabilites in the rooms and Sports Bar aresa.
Stayed 5 nights in Sep 2024

10/10 Excellent

Jekia Lynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay.
Stayed 3 nights in Jun 2024

8/10 Good

Deon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was excellent. We had a great time. The only criticism we have is the TV is older, we didn't have a remote when we got there, one of our favorite channels wasn't working, the tv speakers were blown out and distorted. Everything else was great.
Stayed 5 nights in Sep 2024

10/10 Excellent

Gary

Nice to see staff with so much courtesy and very clean great energy To God Be The Glory 🙏❤️🫡
Stayed 3 nights in Sep 2024

2/10 Terrible

Ash-Shahadah

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was extremely dirty. There were stains on the sheets, pillows, and pillow cases despite them cleaning our room every day. There were seats with fabric cushion on them with stains. Every time I received a new wash cloth I found hair in it that did not belong to me. All of the water on the resort has floaties in it. They have people that come to the beach in canoes and heckle you to buy things. They have people that stand outside of each hotel heckling you for rides and money. All they care about is your money. There was a point on the trip where they advertised free transportation to a club and back off the resort. They provided shuttle times for us to leave and return. The returning shuttle times were 1AM, 2AM, and 3AM. My family and I decided to catch the first shuttle there and the first shuttle back due to us going home the next day and needing to pack. When we went outside of to catch the first shuttle, we saw our drivers walking around, our shuttles parked, and a group of people waiting outside. After confronting one of the drivers they told us that the time had changed to them only leaving at 2AM and that if we really wanted to leave we had to buy a taxi. We sat outside on the steps for an hour waiting while taxi drivers heckled us. People from the club also tried to demand that we go back inside. Once 2AM came, there was a crowd of people pushing trying to ambush the bus to leave. This entire experience has made me never want to visit Jamaica again.
Stayed 4 nights in Sep 2024

6/10 Okay

Ernise

Liked: Staff & service, amenities
Disliked: Cleanliness
When I got to my room there was long blond hair everywhere to the point I had to ask them to change the sheets and mop the floors. Found little critters in the room as well, so I had to be sure to leave everything in my suit case and not leave it open. Other than room issues most of the staff was welcoming.
Stayed 4 nights in Sep 2024

8/10 Good

Robert Nunes Henriques

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are 3 RIU RESORTS connected (PALACE, REGGAE, MONTEGO BAY) after much research we chose the RIU PALACE. After visiting the other 2 upon arrival. We thought the RIU MONTEGO BAY was in our opinion was the nicest of the 3. The atmosphere is a bit more laid back at the PALACE but it’s a much smaller resort. The entertainment was TOP NOTCH at all the resorts. The food was similar to a GOLDEN CORAL I would give it a 5 out of 10. The 24 hours food and room service was TERRIBLE!! We went to dinner at the Asian restaurant ZEN and the STEAK restaurant they were decent. (Golden Coral with a garnish). House keeping was GREAT! Rooms were nothing special but not bad. (BEDS were on firmer side) Grounds were well maintained I bought Tylenol (25tabs) and a small bottle of affrin at gift shop ($65). DONT FORGET ANYTHING or you’re gonna pay!! If you care about your view double check room location, there are some(not all) terrible room views ! These resorts are in the airport flight line. You will have to pause your conversations as planes go over. (VERY LOUD) If we were to go to Jamaica again we would stay in NEGRIL due to the plane traffic! Drinks were great! Bring a YETI or similar. If you get frozen drinks they turn to syrup so fast because of the heat! Beaches and Cabannas were to die for!! OVERALL REMINDED me of a CARNIVAL CRUISE on LAND! HAVE FUN!
Stayed 7 nights in Sep 2024

6/10 Okay

IESHIA, Pontiac

Travelled with group
Disliked: Staff & service, amenities
Don’t be prepared to get the room you booked. It was 6 of us with 3 rooms, we all booked double beds and got there and they had none. The manager said they don’t book by how many beds which is dumb because every hotel, motel, resort does which is why rooms are called based off the bed size it is. Then she goes to say we would have to wait 2days for double bed rooms to be available. I recommend just doing a king size bed room and calling it a day.
Stayed 4 nights in Aug 2024

10/10 Excellent

Gilbert

Stayed 7 nights in Aug 2024