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Bahia Principe Grand Jamaica - All Inclusive

4.0 star property
All-inclusive beachfront property connected to the convention center with 3 outdoor pools

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Bahia Principe Grand Jamaica - All Inclusive

10 bars/lounges, swim-up bar, poolside bar, beach bar
Lobby
On the beach, white sand, sun loungers, beach umbrellas
Sports facility
Karaoke room

Reviews

7.2 out of 10

Good

Popular amenities

  • Pool
  • Breakfast included
  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Room service
    Room service
  • Hot tub
    Hot tub

Explore the area

Map
Salt Coppers Villa, Runaway Bay, Saint Ann
  • Green Grotto Caves
    3 min drive
  • Cardiff Hall Beach
    4 min drive
  • Ocean View Beach
    4 min drive
  • Ocho Rios (OCJ-Ian Fleming Intl.)
    58 min drive

Room options

View all photos for Junior Suite (Superior)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Superior)

  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Superior)

  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Sea View (Superior)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Sea View (Superior)

  • 43 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Premium)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Oceanfront (Premium)

  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Premium)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Oceanfront (Premium)

  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Sea View (Superior)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Sea View (Superior)

  • 43 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite (Superior)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Superior)

  • 43 sq m
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Oceanfront (Premium)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Oceanfront (Premium)

  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Premium)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Oceanfront (Premium)

  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Premium)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Oceanfront (Premium)

  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Superior)

  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Superior)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Oceanfront (Superior)

  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite (Superior)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Superior)

  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Junior Suite Ocean Front)

Beach/ocean view

Junior Suite, Oceanfront (Junior Suite Ocean Front)

  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront

Beach/ocean view

Junior Suite, Oceanfront

  • 43 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Sea View (Superior)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Sea View (Superior)

  • 43 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Oceanfront

Beach/ocean view

Junior Suite, Oceanfront

  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Sea View (Superior)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Sea View (Superior)

  • 43 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Oceanfront

Beach/ocean view

Junior Suite, Oceanfront

  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Sea View (Superior)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Sea View (Superior)

  • 43 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite (Premium)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Premium)

  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Premium)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Premium)

  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Premium)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Premium)

  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Premium)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Premium)

  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Premium)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Premium)

  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the area

Runaway Bay

On the beach.Stay at this Runaway Bay property and you'll be within half a mile (1 km) of Jamaica Beaches and 2 miles (3 km) of Green Grotto Caves. Cardiff Hall Beach and Ocean View Beach are also within 3 miles (5 km).

What's nearby

  • Green Grotto Caves - 3 min drive - 3.0 km
  • Cardiff Hall Beach - 4 min drive - 2.9 km
  • Ocean View Beach - 4 min drive - 2.9 km
  • Runaway Bay Beach - 5 min drive - 3.2 km
  • Puerto Seco Beach Park - 6 min drive - 5.8 km

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 66 min drive

Restaurants

  • ‪Las Olas - Rodizio - ‬13 min walk
  • ‪The Jasmin - ‬2 min walk
  • ‪Orquídea Buffet - ‬4 min walk
  • ‪picasso - ‬1 min walk
  • ‪Sunset Bar - ‬5 min walk

About this property

Bahia Principe Grand Jamaica - All Inclusive

All-inclusive beachfront property connected to the convention center with 3 outdoor pools
Bahia Principe Grand Jamaica - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Bahia Principe Grand Jamaica - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 7 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 10 bars/lounges, a beach bar, and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking is available.

This 4-star Runaway Bay property is smoke free.

  • 850 guestrooms or units
  • 7 levels
  • 10 buildings
  • 7 dining venues
  • 10 bars or lounges
  • Built in 2007
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Bahia Principe Grand Jamaica - All Inclusive offers 850 air-conditioned accommodations with minibars and safes. Rooms open to balconies or patios. Accommodations have separate sitting areas and are furnished with double sofa beds and dining tables. Plasma televisions come with satellite channels. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads, complimentary toiletries, and hair dryers.

This Runaway Bay property provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including reflexology.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club
  • Children's pool
  • Dining table
  • Free cribs/infant beds
  • Free supervised childcare
  • Free water park access
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Sofa bed
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:30 AM
  • 7 restaurants
  • 10 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • 3 outdoor pools
  • Fitness classes
  • Arcade/game room
  • Beach volleyball
  • Bicycling
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Free water park access
  • Full-service spa
  • Indoor pool
  • Kayaking
  • Mini golf
  • Nightclub
  • Outdoor tennis court
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Spa tub
  • Tennis
  • Volleyball
  • Water skiing
  • Windsurfing
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • Plasma TV
  • Satellite channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Double sofa bed
  • Free cribs/infant beds

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/tub combination
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly cleaning products used
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests should be aware that this property’s private beach has a clothing-optional area.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Bahia Principe Grand Jamaica - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Bahia Principe Jamaica
Grand Bahia Principe Jamaica All Inclusive
Jamaica Grand Bahia Principe All Inclusive
Grand Bahia Principe Jamaica All Inclusive Runaway Bay
Bahia Principe Jamaica Inclus
Bahia Principe Grand Jamaica
Bahia Principe Grand Jamaica All Inclusive
Grand Bahia Principe Jamaica All Inclusive
Bahia Principe Grand Jamaica - All Inclusive Runaway Bay

Bahia Principe Grand Jamaica - All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 869 out of 2494 reviews" "
Rating 8 - Good. 632 out of 2494 reviews" "
Rating 6 - Okay. 426 out of 2494 reviews" "
Rating 4 - Poor. 245 out of 2494 reviews" "
Rating 2 - Terrible. 322 out of 2494 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Hafeez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like -- Restaurants not available to all guests or conciere not accommodating for new check in clients Noise in section 18 from the disco at night after 10 pm wheelchair accessibility for older guest was difficult even after explaining if the rooms can be changed as we booked through travelocity Overall the trip was good as this was my 2nd time in 4years at this resort. Staff was always pleasant and try to help in any way they can. Ally

6/10 Okay

Dwain, NAPLES

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The location is amazing and the overall facilities were good. The buildings are a bit older but everything was in good repair and worked well. A majority of the staff was friendly and willing to assist. The regular buffets were hit or miss and the overall food quality was inconsistent. Some of the food stations were easily overwhelmed and the one person assigned to them did the best they could. The buffet locations all close 30 minutes earlier than stated and I and a number of other guests that did not know this were a bit annoyed. This situation was consistent over the course of our stay. The restaurants that required scheduling were good and the service was timely and the staff was attentive. Be aware that the bars especially the one on the third floor lobby(outside terrace) give preference to visitors who tip so bring along some extra spending cash (singles worked well.)
Stayed 4 nights in Oct 2024

6/10 Okay

Kelly

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
our visit was august 2024. we have mixed feelings the location was beautiful it was 20 min from dunns river and dolphin cove. which was important for us. transportation was easy. we felt the hotel was not great at communication. we had no idea there was evening entertainment specifically for children until 9pm until 852 pm on our last night and they said it was too late for our girls to participate as they had to prepare for the 9pm show for the rest of the guests. staff begged for tips, i found a roach in the food, we asked for bottle water on day 2 and they said we get more water every other day. 8 days was definitely enough, there is lots to do at a cost which we were prepared for. however we did discover the village which they do not advertise associated w the hotel. if you go meet w jay who really made a wonderful impression on our family. he has two stores it is the first store in left of square and the last store on right of the square
Stayed 7 nights in Aug 2024

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was superb
Stayed 5 nights in Jun 2024

2/10 Terrible

Jorge

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This is not a five star resort. Don’t spend your money here if you think this will be a five star resort. For tbe price they charged me I could find something better
Stayed 6 nights in Aug 2024

2/10 Terrible

Andrew Beckford

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My first room I got check into have bugs annd ants on the bed. They had to relocate me to a different room. Where is one king size bed when I was supposed to have two beds then they relocated me to another room with two twin bed where there is mold on the ceiling, Food have roach all over it so we have to buy food outside. I would never go back to this hotel.
Stayed 14 nights in Aug 2024

6/10 Okay

Raeburn

Disliked: Staff & service
Curb appeal is good. The rooms and bathrooms needs upgrades. This property is 17 years old and needs upgrades. I stayed there when it was new and it was much better. The staff is mostly reponsive to your needs. Somedays they forgot to place bath rags in my bathroom. Rags were quickly suplied when i called. I'm not suggesting that the rooms are disgusting. I'm just saying that the rooms and furnitures could use some upgrades. With all the new hotels opening in Jamaica, this hotel will surely loose busines if they dont do some refurbishing.
Stayed 4 nights in Aug 2024

6/10 Okay

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities
Roaches crawling around restaurants saw many at Japanese restaurant crawling from behind sink Other restaurant roaches crawling on wall had to be reseated Check in a 3 could not get in room till 4 Need more privacy in bathe no outer door Pool close to early 8-9 pm would be better Outdoor Buffett needs more tending to bugs flying in food running out of food during busy morning hours
Stayed 5 nights in Aug 2024

4/10 Poor

shavone

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Staff was extremely nice but roaches eveywhere and food was bland. Most restaurants were closed due to renovation...
Stayed 5 nights in Aug 2024

8/10 Good

Marsha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

2/10 Terrible

Anne

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 14 nights in Aug 2024

4/10 Poor

Marsha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

Ingrid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I complained that my air was not working. During my first two days, no one came to fix the air in my room. That was the only thing that i was unhappy about was how much. I paid to stay there and was accompanied or did they change my room
Stayed 4 nights in Aug 2024

8/10 Good

Sheon

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The grounds were beautiful and I liked that it was also on the beach. The facilities and food were also great. Overall a lovely place to visit which I would recommend.
Stayed 3 nights in Aug 2024

2/10 Terrible

Shannia

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The absolute worst place you could possibly stay. The entire property is filthy and the rooms are disgusting. Bathrooms are filled with mold and you can’t even tell it’s a glass shower door with all the soap scum. Some of the staff is nice but that doesn’t make up for how unsanitary and unsafe it is. Even the dining areas are dirty. The entire property needs a complete renovation and new management. This place should not be open.
Stayed 4 nights in Aug 2024

8/10 Good

SHERRYAN

Travelled with family
Liked: Staff & service
Our stay was for 3 nights. When we got there, we had a friendly check in but when we got to our room the maid wasn't ready she was still cleaning. When she was over cleaning there was visibly dust and crumbs on the floor, the furniture were dusty. She didnt mop the floor just swept but didnt do so properly. You could see the soap scumb and water mark on the pipe from the bathroom obviously left from other guest. I liked everything else, food, entertainment, staff. I would definitely go back but maids have to pay more attention to detailing.
Stayed 3 nights in Aug 2024

6/10 Okay

Sheila

Disliked: Cleanliness
Stayed 5 nights in Aug 2024

2/10 Terrible

Jennifer

Stayed 6 nights in Jul 2024

6/10 Okay

Seanika

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Rooms need to be upgraded and better food choices
Stayed 4 nights in Aug 2024

8/10 Good

Dara

Liked: Cleanliness, staff & service, property conditions & facilities
Property was beautiful but I didn’t realize I was on the family side. That wasn’t what I wanted. I wanted peace and quiet. I was unable to upgrade due to availability. I also requested two beds when I made the reservation through Expedia only to find out on property that’s it’s based on availability. Overall the place was beautiful and staff was professional except for one younglady at the end who refused to give the younglady from the Luxury side the card machine which held up my checkout for twenty more minutes. ( I had to purchase a band to have access to the other side of the hotel)Other than that the staff was superb. I think the hotels policies are a little “Bait & switch “ behavior.
Stayed 4 nights in Aug 2024

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

8/10 Good

Catherine Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained and attractive
Stayed 3 nights in Aug 2024

2/10 Terrible

garneth

Liked: Cleanliness
Stayed 4 nights in Aug 2024

6/10 Okay

Sherill

Travelled with family
Liked: Cleanliness
The information on the website is not very clear- I reserved a junior suite with 2 queen sized beds but upon checking in I was told that they ‘ran out of beds’ and I was assigned a room with a king sized bed. No apologies - but was promised that I would get another bed in the room. - never happened . I complained and received an apology and was promised the 2nd bed - never happened. I was given the option to change rooms after 2 days. Was not interested but received an apology . The staff on the property did not seem well informed -could not provide clear answers to simple questions. The signage was poor - for example the sign to the beach read ‘Peach/Paya’ The guests would also benefit if the website provided suggestions regarding the transportation for the tour on the golf cart - that was my best experience- and the driver ‘Orlando’ wax the most informed and most pleasant staff I met
Stayed 4 nights in Aug 2024

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second trip. I love this property. It’s
Stayed 4 nights in Aug 2024