6/10 Okay
Manyee
Travelled with partner
7 Dec 2024
Liked: Cleanliness, amenities, property conditions & facilities
The property was lovely. We stayed in a king bungalow. The room was well designed and well appointed with nice touches such as a toto toilet, dyson air blade, and nice nespresso. The gardens and common areas were gorgeous and well kept.
Food at the bar and restaurant was slow. Very slow. All three times we dined on property were problematic. At lunch, we waited 30 minutes for our entrees after getting the salad. At dinner, we waited 40 minutes from starter until second course. Things happen in the kitchen, but we were disappointed with how the staff simply ignored the problem, leaving us to repeatedly remind and inquire about our food. A simple, "we apologize, our kitchen is backed-up" would have been nice. You'd expect more polished service at this level of hotel.
We also had a check-in hiccup where a proper credit card wasn't placed on file, causing the waiter to come back and say out loud "your credit card has insufficient funds" upon charging lunch to the room. They could use some training on how to talk to guests. The experience was quite crude. The front desk had forgot to assign a credit card for incidentals.
I also shared this information with the hotel via their survey feedback. It has been over a week with no response. I find this disappointing.
Manyee
Stayed 2 nights in Nov 2024