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Best Western Hotel Universel Drummondville

3.5 star property
Eco-certified hotel with 1 indoor pools, connected to the convention center in Drummondville

Choose dates to view prices

Photo gallery for Best Western Hotel Universel Drummondville

Lobby
Exterior
Memory foam beds, desk, laptop workspace, blackout drapes
Daily full breakfast for a fee
Interior entrance

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

Map
915 rue Hains, Drummondville, QC, J2C3A1
  • Centrexpo Cogeco Drummondville
    ‪14 min walk‬
  • Maison des arts Desjardins Drummondville
    ‪5 min drive‬
  • Village Québécois d'Antan
    ‪6 min drive‬

Room options

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator

Suite, 2 Queen Beds, Non Smoking, Refrigerator | Living area

Suite, 2 Queen Beds, Non Smoking, Refrigerator

  • 51 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed, Non Smoking, Refrigerator

Memory foam beds, desk, laptop workspace, blackout drapes

Suite, 1 Queen Bed, Non Smoking, Refrigerator

  • 51 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Pet Friendly)

Standard Room, 2 Queen Beds, Non Smoking (Pet Friendly)

Standard Room, 2 Queen Beds, Non Smoking (Pet Friendly)

  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Memory foam beds, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Memory foam beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Pool Access

Memory foam beds, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Pool Access

  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator

Suite, 1 King Bed, Non Smoking, Refrigerator | Living area

Suite, 1 King Bed, Non Smoking, Refrigerator

  • 61 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Memory foam beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Bathtub

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

About the area

Drummondville

In shopping district.You'll find Drummondville Golf and Curling Club and Maison des arts Desjardins Drummondville within 3 miles (5 km) of this hotel. Village Québécois d'Antan is 2.7 mi (4.3 km) away.

What's nearby

  • Centrexpo Cogeco Drummondville - 14 min walk - 1.2 km
  • Drummondville Golf and Curling Club - 4 min drive - 4.1 km
  • Wodyatt Park - 5 min drive - 3.5 km
  • Maison des arts Desjardins Drummondville - 5 min drive - 3.6 km
  • Village Québécois d'Antan - 6 min drive - 4.3 km

Getting around

  • Montreal–Trudeau Intl. Airport (YUL) - 89 min drive

Restaurants

  • ‪Tim Hortons - ‬5 min drive
  • ‪Cafe St Pierre - ‬4 min drive
  • ‪McDonald's - ‬13 min walk
  • ‪Resto du Quartier - ‬2 min drive
  • ‪A&W Restaurant - ‬3 min drive

About this property

Best Western Hotel Universel Drummondville

Eco-certified hotel with 1 indoor pools, connected to the convention center in Drummondville
Best Western Hotel Universel Drummondville offers its guests an indoor pool, a hot tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

There are 21 meeting rooms available. A terrace, a vending machine, and multilingual staff are also featured at the eco-certified Best Western Hotel Universel Drummondville. Self parking is free.

This Drummondville hotel is smoke free.

  • 1 building
  • 116 guestrooms or units
  • 4 levels
  • Meeting rooms
  • Built in 1972
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Computer for guest use
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Best Western Hotel Universel Drummondville offers 116 accommodations with MP3 docking stations and coffee/tea makers. Beds feature memory foam mattresses. Televisions come with premium satellite channels and first-run movies. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French

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Property amenities

Family friendly

  • Crib (surcharge)
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: CAD 7 to 30 for adults and CAD 5 to 12 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • Hot tub
  • Indoor pool
  • Piano
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 42-inch TV with premium satellite channels
  • First-run movies
  • MP3 dock

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Memory foam mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 25 per accommodation, per night, plus a deposit of CAD 150 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20.0 per night.
  • Cribs (infant beds) are available for CAD 10.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 7 to 30 for adults, and CAD 5 to 12 for children
  • Pet deposit: CAD 150 per stay
  • Pet fee: CAD 25 per accommodation, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: CAD 10.0 per night
  • Rollaway bed fee: CAD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Parties and events are allowed on site
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. Parties and events are allowed on site. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Property Registration Number 2023-11-30, 057735

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 8:00 AM to 10:00 PM.
  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Plus Hotel Universel
Best Western Plus Hotel Universel Drummondville
Best Western Plus Universel Drummondville
Drummondville Best Western
Hotel Best Western Drummondville
Best Western Plus Universel
BEST WESTERN PLUS Hotel Universel Drummondville Quebec
Best Western Drummondville
Best Western Hotel Drummondville
Best Western Universel Drummondville
Best Western Universel
Best Universel Drummondville
Best Western Hotel Universel Drummondville Hotel
Best Western Hotel Universel Drummondville Drummondville
Best Western Hotel Universel Drummondville Hotel Drummondville

Best Western Hotel Universel Drummondville Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 585 out of 1010 reviews
Rating 8 - Good. 255 out of 1010 reviews
Rating 6 - Okay. 92 out of 1010 reviews
Rating 4 - Poor. 44 out of 1010 reviews
Rating 2 - Terrible. 34 out of 1010 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and conveniently located.
Stayed 2 nights in May 2025

10/10 Excellent

Ravae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Patricia

Stayed 1 night in Feb 2025

10/10 Excellent

Mario

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Melinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and very clean and friendly
Stayed 1 night in Feb 2025

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Yohan

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness
no problems
Stayed 1 night in Jan 2025

6/10 Okay

Tommy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room doors are thin and or really not sealed so people walking by your room can hear what you say or do.. The staff was great for service but had a hard time with the snow removal around patio doors which can be dangerous and when asking for a late check out you are told that you have to ask for that the morning off and not the night or week before. Well late check out would be to sleep in, not to wake up early the day off to see if maybe it would be possible. Buy your TP, the hotel decided to cut budget on room amenities, you get one ply toilet paper / tissues, the soap is chemically based and no shaving cream. Even with that the staff managed to make it a great stay, was quick to replace towels and other amenities when needed.
Stayed 1 night in Jan 2025

6/10 Okay

Tommy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a main floor one bed room, it was nice, the service was nice, changing to the suite was easy and convenient but for double the price you still get the basic one ply toilet paper. I would just recommend to go buy some soft ones for $4 at the Dollarama, also would take a small shovel, the hotel is great for clearing the parking lot but unfortunately the clearance of the patio door is not so good and we asked if or when it was going to be done the answer was “we usually only do it in the morning”. The staff was great enough to send someone although they didn’t really do much and had to use the car broom to properly clear the entrance it was nice that they sent someone. Both rooms we had were beside the maid’s and ice room, the doors are not really thick so everyone talking or making noises is very much heard, felt like we did not have much privacy as if we hear the staff talking at all times they must be hearing what we say or do as well.. It was an okay experience, the pool was full of kids until closing time so if I could recommend one thing would be at least a one hour adults only or stay open until 12 instead of 10. The looks are as shown and is a beautiful hotel to stay at, easy access to everything, convenient parking, nice staff, the king suite is much nicer than a regular room but sheets, toiletries, towels and toilet paper stays the same. The heat was stupid you are not allowed to have it lower than 19°c and the water is stuck at 39°c for the shower in the suite.
Stayed 1 night in Jan 2025

8/10 Good

Eric

Travelled with family
Stayed 2 nights in Jan 2025

6/10 Okay

Francis-Louise

Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Jan 2025

10/10 Excellent

Tommy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, always on the go and ready for you, you don’t have to wait long for results or service on something. Overall quite satisfied!
Stayed 4 nights in Jan 2025

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service
It was a little hard to find a good parking spot
Stayed 1 night in Jan 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Large clean room, very comfortable bed. 👌
Stayed 1 night in Jan 2025

8/10 Good

Franck

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

François

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Room was nice and clean, bed was firm but comfortable. The heater was a bit irritating as it rattled when it was on, but was able to sleep through it mostly
Stayed 1 night in Jan 2025

6/10 Okay

Ross

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
A very slow check in, waited in queue for 15. minutes
Stayed 1 night in Jan 2025

6/10 Okay

Angélique

Stayed 2 nights in Dec 2024

4/10 Poor

Natasha

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
When checking in, the staff were fielding calls from the phone and not helping guests standing in front of them. A large line of people formed as I waited to check in and it probably took 20 minutes to get checked in. The staff were lovely when I did check in, but it seemed outrageous to deal with people on the phone instead of those standing there. Another patron commented on it. When we finally got checked in, there was a large blood spot on the wall in our room, as well as some other blood spots. It felt very unclean and, to be frank, pretty creepy. When I went back downstairs to complain, they gave us a new suite right away. That room was much cleaner; however there was still a stick on finger nail belonging to someone else on top of one of the beds. Overall it was a bad experience and we will not stay there again.
Stayed 1 night in Dec 2024

10/10 Excellent

Josee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Marie-Danielle, Ottawa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient hotel near highway 20
Stayed 1 night in Dec 2024

10/10 Excellent

Lavoie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024