We rented a 2 bed 2 bath suite for a family vacation in Banff and Canmore. The suite itself was spacious but it was dirty and there was no housekeeping done. The bathroom doors barely closed.
One of the bathrooms was actually unusable coz there was no shower head, straight water drop coming from the roof into a tub and the tub had no shower curtain. It was an impossible setup for bathing or filling up the tub. The wash basins were small and water was coming out.
The utensils in the kitchen didn’t look very clean when we got them so we washed them before use. Also, the hotel asked us to put the dishes in dishwasher before leaving or they will charge us.
The lamps and all surfaces in the rooms were pretty dirty and clearly no dusting was done. We paid close to 1400 or so for 2 days and this was a pretty unacceptable setup.
There was no phone in the room to call front desk.
So to summarize- no housekeeping, dirty dishes, hotel asking us to put dishes in dishwasher, this was an AirBNB, not a hotel by any stretch.
They need to start doing housekeeping, fix their construction massively, have a phone in the room, have a clean room at check-in, or else they shouldn’t be on Expedia.
The expectations are mismatched.