Hotel interior was great, perfect for our stay, 10 min walk to Times Square, exterior not so great, dilapidated building next door and the shack of a restaurant from Orus directly out the front may put people off. Our room was the rear building of the 2 and on the 3rd floor and overlooked the small courtyard, not the greatest of views but we only slept here. Virtual front desk and code to get in the room was fine and worked well. Room, hotel and lobby was immaculate clean, very quiet area and close to local bars, shops and restaurants. Small kitchen in lobby was fine to make a coffee etc although cold water tap was just a dribble, could be improved if you wanted to fill your own water bottles etc, I used the tap in the bathroom, water was fine to drink. Shower worked well and was plenty hot, lots of towels but they were very small. Bed was comfy but very springy n bouncy which meant disturbing partner when turning or getting in or out of the bed, it was comfy to sleep on though. I would have liked my own kettle for the room with some paper cups etc. Room had a fridge, iron and ironing board. The fridge was a little noisy. Heating was good if a little too warm for me so I had to open the small window from time to time, this gave access to the fire escape if needed. TV comes with ROKU which I was not familiar with, it does have Disney and Netflix which I signed in with my own account, useful for a bit of unwinding. Overall the Room was clean and very comfortable.