2/10 Terrible
Jan
23 Oct 2024
Disliked: Cleanliness, property conditions & facilities
Pros: Public area and pool are clean.
Cons: Once you get into the halls, you'll notice the walls are banged up, patched up and dirty.
Dirty rooms.
Charges for housecleaning.
No luggage cart.
No ice machine.
No vending machines.
Coffee and water available only during continental breakfast hours.
No towels out at the pool.
No manager/supervisor in the evenings to help when problems arise. Wait til morning.
We prebooked 2 separate stays in one week. One stay was in a suite with a washer/dryer, 2 tv's, two phones. The washer didn't work until a man came up and fixed it. Both tv's never worked. One phone didn't work. The sofa bed had a leftover dirty sheet on it that the front desk told us to put in a bag and set in the hall. Ew! Plus, we had to go down and pick up bedding for the sofa bed and we had to make it up. (Guess we're housekeepers now. I wonder if they will pay us?)
If we weren't so tight on time, we would've cancelled our second reservation and found somewhere else to stay. We thought surely the next room would be better that the suite. Wrong! Both the tv and the phone didn't work! The surface areas, doors and baseboards were filthy. It felt like we were staying in a scummy run-down motel.
A couple years ago The Point was a well maintained, kind of classy place that we looked forward to staying at when we were in Orlando. With the new management things have gone way downhill. Their replies to reviews aren't personal, they're identical rote answers. Never again.
Jan
Stayed 2 nights in Oct 2024