We had booked our stay several weeks in advance, but a few hours before we were due to arrive, we received a text saying that they had overbooked the cabins and arranged for us to have a room at their other property, The Viking Lodge. We drove there instead, but were extremely disappointed. This was a motel that has 2.5 stars, not the 4.5 star cabin we had booked. The room was dark and the bed unmade. I understand that mistakes can happen, but this was not an acceptable substitution. It wasn't even the king bed we had reserved. Since everything happened so last minute, we were forced to drive the 3.5 hours back down to Rocky Harbour for the night. This was so extremely disappointing.