2/10 Terrible
Mark
Travelled with family
14 Sep 2024
Disliked: Amenities, property conditions & facilities
This Property is not a 5 Star facility. It is an old pig with lipstick on it.3 to 3.5 at best. Our Butler service was terrible. We believe because we did not pay for the upgraded service they try to hit you up for at check in. If you don't agree to pay them an extra $100.00 a day they don't want to provide any service to you. I message them before we went there that it was our 40th anniversary. They message me back "Rest assured that our team of butlers will go out of their way to make your stay truly unforgettable." I guess they forgot to tell me only if I pay the $100.00 a day extra that I might get that service. I went all the way to the Dominican and never got into the ocean because their beach area was nothing but a black water seaweed swamp. The picture of their beach must me air brushed on the site. I was never told that I was able to go anywhere else to get to the beach until the day before I left by another Butler who also told me it was too late for that day to go. It also says it has 4 Restaurants at the hotel, but they are never open at the same time, only one per day. Same area different menu. It is a swamp. Now for the Good: They have a few really good staff members who try to make your stay enjoyable. The food that was available was fairly good. Bar staff was good. I meet a lot of Great customers there. I personally will not go back to any of the Palladium facilities. I will probably never use Travelocity ever again as I have lost my faith in their services.
Mark
Stayed 6 nights in Sep 2024