2/10 Terrible
Jessica
Travelled with family, Travelled with family and small children
16 Jun 2024
We booked a large 2 bedroom with 2 queen beds, one king bed, and a sofa bed. They put us in the north tower and I open the door to a CLOSET of a room. Only 2 queen beds. The bedroom had no windows at all. It was like a prison cell. After much fuss with the front desk (not friendly at all) we were told that the second day of our stay there MIGHT be a room that I booked available. MAYBE. I was shocked to say the least. Booked the room 4 months ago and prepaid for it, get there and it’s not available? That’s not cool at all. Fortunately, after sleeping 3 adults to each small queen bed, a room in the south tower did open up and after that eveything was incredible. We had the beds we needed, washer and dryer, beautiful appliances. There’s a large tub in the primary bedroom yet not enough hot water to fill more than 2 inches. The pool is cute and perfect for kids, it’s all under 4’ deep. Lots of wild unruly children but that’s not the hotels fault. I made sure to snag enough beach towels and just wash them because they’re always out. The beach was incredible, had a great time other than the first day being completely ruined and absolutely no compensation of any kind, not even an appology!! Very disappointing as we’re repeat guest. I wouldn’t stay here again after the way the front desk handled our reservation.
Jessica
Stayed 4 nights in Jun 2024