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Casa Dona Susana

3.5 star property
3.5-star beach hotel near Playa de los Muertos

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Casa Dona Susana

Restaurant
Outdoor pool
Standard Room, 1 King Bed
Exterior
Reception

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
  • Restaurant
  • Air conditioning
  • All-inclusive
    All-inclusive
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
Manuel M Dieguez No 171, Puerto Vallarta, JAL, 48380
  • Olas Altas Street
    1 min walk
  • Playa de los Muertos
    2 min walk
  • Los Muertos Pier
    3 min walk
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    31 min drive

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Similar properties

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Playa Los Arcos Hotel Beach Resort & Spa
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Spa
Kids pool
3.9 out of 5, Good, (1131)
The price is CA $209
per night
CA $248 total
includes taxes & fees
5 Dec - 6 Dec
Playa Los Arcos Hotel Beach Resort & Spa

About the area

Puerto Vallarta

Romantic Zone stay.A stay at this Romantic Zone hotel places you within half a mile (1 km) of Playa de los Muertos and 2 miles (3 km) of Malecon. Olas Altas Street and Los Muertos Pier are also within half a mile (1 km).

What's nearby

  • Olas Altas Street - 1 min walk - 0.1 km
  • Playa de los Muertos - 2 min walk - 0.2 km
  • Los Muertos Pier - 3 min walk - 0.3 km
  • Cuale Island - 7 min walk - 0.6 km
  • Malecon - 3 min drive - 2.3 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 29 min drive

Restaurants

  • ‪Pancho's Takos - ‬2 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Lix by Xocodiva - ‬2 min walk
  • ‪Tuna Azul - ‬2 min walk
  • ‪Joe Jack's Fish Shack - ‬2 min walk

About this property

Casa Dona Susana

3.5-star beach hotel near Playa de los Muertos
Some rates at Casa Dona Susana are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

There's a restaurant on site, as well as a snack bar/deli. Public spaces have free WiFi. An outdoor pool, a terrace, and multilingual staff are also featured at Casa Dona Susana. The hotel can provide concierge services and wedding services.

This 3.5-star Puerto Vallarta hotel is smoke free.

  • 42 guestrooms or units
  • 4 levels
  • Deli
  • Front desk (24 hours)
  • Staff is multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Dining venue
Casa Dona Susana offers 42 air-conditioned accommodations with safes and hair dryers. Each accommodation is individually decorated. Beds feature premium bedding. LED televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. This Puerto Vallarta hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking

Food and drink

  • 1 restaurant
  • Room service available

Things to do

  • Outdoor pool

Accessibility

  • Elevator

Room amenities

Entertainment

  • Cable channels
  • LED TV

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

More

  • Individually decorated
  • Iron/ironing board
  • Safe
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. 

We should mention

  • Pool access available from 10 AM to 10 PM.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Casa Dona
Casa Dona Susana
Casa Dona Susana Hotel
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Casa Susana
Dona Casa
Dona Casa Susana
Dona Susana
Susana Casa
Casa Dona Susana Hotel
Casa Dona Susana Puerto Vallarta
Casa Dona Susana Hotel Puerto Vallarta

Casa Dona Susana Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 541 out of 1003 reviews" "
Rating 8 - Good. 290 out of 1003 reviews" "
Rating 6 - Okay. 89 out of 1003 reviews" "
Rating 4 - Poor. 54 out of 1003 reviews" "
Rating 2 - Terrible. 29 out of 1003 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Friendly staff.
Stayed 5 nights in Aug 2024

10/10 Excellent

Richard, WINNIPEG

Liked: Cleanliness, staff & service, property conditions & facilities
Close to beach and Malacon choice of pools at r Three properties
Stayed 1 night in Aug 2024

10/10 Excellent

Saran

Stayed 2 nights in Jun 2024

10/10 Excellent

Sugey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El staff fue muy amable el lugar muy bonito tranquilo y limpio cerca de la playa y el paquete todo incluido muy bien el restaurant tenia buena variedad de comida entretenimiento una vista al mar hermosa.
Stayed 3 nights in Jul 2024

10/10 Excellent

LUIS

Stayed 2 nights in Jul 2024

6/10 Okay

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

Lorna, Orangeville

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jul 2024

2/10 Terrible

Richard

Stayed 1 night in Jul 2024

10/10 Excellent

Dolores

Stayed 7 nights in Jun 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

6/10 Okay

Maria del Refugio

Liked: Cleanliness, staff & service, property conditions & facilities
Clean place nice staff. The location of the Casa Susana is near the beach downtown area predominantly gay. I am a straight conservative female grandmother . .. I don’t fit 😉noticed drugs and prostitution activity during the early evenings and morning near the hotel area I was in my room after 6 the sunsets are unique and beautiful. able to book a tour every day so it kept me busy and out of the room and hotel area. so, next time I won’t book around that area . It was my first time visiting .. so now, for the next visit will know the areas much better. It is easy to get around and people are super friendly and informative . Loved Puerto Vallarta. Thank you !
Stayed 7 nights in May 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top best hotel very very friendly people also I have every thing close to me I love Puerto vallarta I recommend to everyone who loves privet places.
Stayed 6 nights in Jun 2024

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, convenient to everything, Nice rooftop pool area, good service
Stayed 1 night in Jul 2024

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVED the property, quiet and quaint. Only wish the pool side/ roof terrace had any type of service food/bev. I had to walk across the street for all bevs and dinning. Food from local shops was much more enjoyable
Stayed 3 nights in Jul 2024

10/10 Excellent

Jesús Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice mexican style hotel in the heart of PV. So its close to restaurants, shopping, entertainment options and beach. This is my third time staying at this hotel and it wont be the last. The receptionist is excellent!
Stayed 4 nights in Jun 2024

8/10 Good

Luis

Stayed 5 nights in Jun 2024

10/10 Excellent

Sana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2024

6/10 Okay

Carla

Travelled with group
Disliked: Property conditions & facilities
The hotel is very cute and authentic. I watched them repaint several items to enhance the property. The air conditioner worked well, and although this is not a new, updated resort it was comfortable. We did not interact with staff other than the front desk. They were friendly. I was very disappointed when I arrived as I was expecting a nice all inclusive resort. Overall the experience was different and good. The pool is not very big and the water was very warm, so not refreshing. When I booked it said we had access to the sister resorts pool which is nice, but we were told no. So basically no pool. It is a short walk to the beach, and there are chairs for the resort. The beach area is by the pier and is more a locals beach area. This resort is in the gay community of Puerto Vallarta which was a surprise to us. Fortunately we were good with this, but I worry if the wrong people booked without knowing. We enjoyed our stay and made the best of the experience, but I would not return.
Stayed 5 nights in Jun 2024

6/10 Okay

Osvaldo

Stayed 1 night in May 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jun 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really helpful staff. Loved the all-inclusive. Rooftop pool was super relaxing.
Stayed 5 nights in May 2024

6/10 Okay

DANIEL

Liked: Cleanliness, property conditions & facilities
It’s quaint, basic and clean. My only complaint is they have a rule of no visitors to your room, but they take it to an extreme. I was dropping off my beach bag with my friend. We told the gentleman who was at the desk what we were doing. Within 30 seconds of entering my room security was knocking on the door saying he couldn’t be in the room. We left and i complained to the desk clerk she pulled out the paper I signed upon check in and showed me the no visitors section. When i said we were just dropping off bags she walked away and then another woman came and went into a lecture of rules being rules and if my friend wanted to stay I would have to pay for him to do so. Completely ignoring that we were just dropping off our beach stuff. I understand the policy and why its in place, but the previous day I was at the rooftop pool and there were many if the posted rules being broken by a large group of guests. Which leads me to believe only the rules which can be monetized were being enforced. Would I stay here again? Probably not. But it is a charming little place and the beach access at los arcos was a good bonus.
Stayed 6 nights in May 2024

8/10 Good

gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location
Stayed 3 nights in Feb 2024

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Nice quiet hotel
Stayed 5 nights in May 2024

10/10 Excellent

Niranjana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and cozy
A nice cozy room in a boutique hotel vibes. I really liked that despite being in a busy central location, it is pretty quiet as it’s not on a through street. The staff were so nice and helpful with all our needs and I enjoyed the breakfast room next door that has a great beach view.
Stayed 2 nights in May 2024