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Hotel Citadelle

3.0 star property
3-star hotel near Les Galeries de la Capitale

Choose dates to view prices

Photo gallery for Hotel Citadelle

Superior Room, 1 King Bed
Deluxe Apartment (8 people)
Deluxe Apartment (8 people) | Private kitchen
Deluxe Apartment (8 people)
Lobby lounge

Reviews

7.6 out of 10
Good

Popular amenities

  • Housekeeping
  • Air conditioning
  • Free WiFi
  • 24/7 front desk
  • Parking included

Explore the area

Map
4800 Boulevard Wilfrid-Hamel, Québec City, QC, G1P 2J9
  • Laval University
    ‪5 min drive‬
  • Laurier Quebec
    ‪6 min drive‬
  • Les Galeries de la Capitale
    ‪6 min drive‬
  • Québec, QC (YQB-Jean Lesage Intl.)
    ‪11 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Hot Tub

Deluxe Room, 1 King Bed, Hot Tub

Deluxe Room, 1 King Bed, Hot Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Connecting Room (basement), 2 Queen Beds with Double Sofabed

Connecting Room (basement), 2 Queen Beds with Double Sofabed

Connecting Room (basement), 2 Queen Beds with Double Sofabed

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Room (basement), 2 Queen Beds and 1 Double Bed

Family Room (basement), 2 Queen Beds and 1 Double Bed

Family Room (basement), 2 Queen Beds and 1 Double Bed

  • Sleeps 6
  • 1 Double Bed OR 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

  • 25.0 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, 2 Double Beds

Double Room, 2 Double Beds

Double Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Apartment (8 people)

Deluxe Apartment (8 people) | Private kitchen

Deluxe Apartment (8 people)

  • Sleeps 8
  • 3 Queen Beds and 1 Double Sofa Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

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CA $211 total
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About the area

Québec City

Les Rivières stay.Your stay at this Les Rivières hotel places you within 3 miles (5 km) of Carie Factory Amusement Center and Recreofun Amusement Centre. Laval University and Quebec City Convention Center are also within 6 miles (10 km).

What's nearby

  • Laval University - 5 min drive - 5.9 km
  • Aquarium of Quebec - 6 min drive - 7.6 km
  • Laurier Quebec - 6 min drive - 6.8 km
  • Les Galeries de la Capitale - 6 min drive - 6.4 km
  • Vidéotron Centre - 9 min drive - 8.3 km

Getting around

  • Quebec Sainte-Foy Station - 11 min drive
  • Quebec City Jean Lesage Intl. Airport (YQB) - 11 min drive

Restaurants

  • ‪McDonald's - ‬11 min walk
  • ‪Tim Hortons - ‬4 min drive
  • ‪Le Folichon Cabaret - ‬2 min drive
  • ‪A&W Restaurant - ‬3 min drive
  • ‪Roulo Vietnamien - ‬4 min drive

About this property

Hotel Citadelle

3-star hotel near Les Galeries de la Capitale
There's a coffee shop/cafe on site. A free manager's reception is offered daily. WiFi is free in public spaces. A vending machine, tour/ticket assistance, and coffee/tea in a common area are also featured at Hotel Citadelle. Free self parking is available.

This 3-star Québec City hotel is smoke free.

  • 36 guestrooms or units
  • Manager's reception (free)
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
Hotel Citadelle offers 36 accommodations with complimentary newspapers and hair dryers. Televisions come with cable channels.

This Québec City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is provided daily.

Languages

English, French

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Property amenities

Family friendly

  • In-room refrigerator

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered extended parking on site

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • Hot tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Towels provided

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Free local calls
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 4:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 2025-07-31, 063070

Property is also known as

Hotel Citadelle Quebec
Hotel Citadelle
Hotel Citadelle Quebec/Quebec City
Hotel Citadelle Hotel
Hotel Citadelle Québec City
Hotel Citadelle Hotel Québec City

Hotel Citadelle Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 305 out of 1004 reviews
Rating 8 - Good. 373 out of 1004 reviews
Rating 6 - Okay. 196 out of 1004 reviews
Rating 4 - Poor. 73 out of 1004 reviews
Rating 2 - Terrible. 57 out of 1004 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Richard

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Not a great stay...
I was given a room in the older part of the hotel. Not overly comfortable, could hear the people next to me. Front desk man in the evening could use some customer service training, not a very nice person.
Stayed 1 night in Dec 2024

10/10 Excellent

William, Prevost

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

4/10 Poor

Renee

Liked: Staff & service
Disliked: Room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Arlene

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Económico y limpio
Stayed 1 night in Nov 2024

8/10 Good

Navi

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice and maintained
Stayed 1 night in Nov 2024

8/10 Good

Samantha

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Jayraj

Stayed 1 night in Oct 2024

8/10 Good

Kwang Hyun

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2024

8/10 Good

Shirley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Oct 2024

8/10 Good

Hiep

Liked: Cleanliness, staff & service, property conditions & facilities
There is no free breakfast, only coffee and tea.
Stayed 2 nights in Oct 2024

6/10 Okay

Martin, La Prairie

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Average hotel. It's clean but very basic. No trashcan in the room. Basic cable TV, no american channels.
Stayed 1 night in Oct 2024

10/10 Excellent

Iyad, Saint LAurent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ver clean, and helpful staff.
Stayed 1 night in Jul 2024

6/10 Okay

Sahadat

Stayed 1 night in Sep 2024

6/10 Okay

VICTOR JOSEPH

Stayed 3 nights in Oct 2024

8/10 Good

Shiwei

Stayed 1 night in Sep 2024

6/10 Okay

Anna Marie

Liked: Cleanliness, staff & service, property conditions & facilities
There was no hair dryer provided in the room. No spare available hair dryer to lend when we ask. I had to go out with my hair wet on 5 degree temperature.
Stayed 1 night in Oct 2024

4/10 Poor

YANNICK

Stayed 1 night in Oct 2024

10/10 Excellent

Oksana

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Harpalgrang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

Cedrik

Travelled with family
Liked: Staff & service, room comfort
Bien pour une nuit en famille de 5 ou 6.
Vieux style d'hôtel. Propre. Besoin d'un rafraîchissement. La femme de menage avait oublier une débarbouillette salle sur la pole de rideau de douche. Les lampes sont croche ou rouiller. Les plogue ne sont pas trop solides. Des vis de la chambre voisine sort pres du porte serviette dans la chambre de bain. Mais il ont 3 lit se qui est tres bien. Fil dair climatisé pas assez long et vieille fan dans la petite chambre a part.
Stayed 1 night in Oct 2024

2/10 Terrible

Van

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very run down.
I was given a basement room that I found oldish and smelling damp. Felt more like a dorm room. I then requested a better room and was given a similar room on the main floor overlooking a staircase. The room was in bad shape, the bathtub was full of stains. The floor is old linoleum. There are obviously fake reviews on this website claiming it is clean and comfy. The smell of marijuana was everywhere in the hallways.
Stayed 1 night in Oct 2024

10/10 Excellent

chee cheng

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good price
Stayed 1 night in Oct 2024

8/10 Good

Tremblay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Bernard

Stayed 1 night in Sep 2024