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DoubleTree by Hilton Hotel Jacksonville Riverfront

4.0 star property
4-star hotel near Museum of Science and History

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Photo gallery for DoubleTree by Hilton Hotel Jacksonville Riverfront

Exterior
Front of property - evening/night
View from property
View from property
Reception

Reviews

6.6 out of 10

Popular amenities

  • Bar
  • Pet-friendly
  • Breakfast available
  • Gym
  • Parking available

Explore the area

Map
1201 Riverplace Boulevard, Jacksonville, FL, 32207
  • VyStar Veterans Memorial Arena
    ‪4 min drive‬
  • EverBank Stadium
    ‪5 min drive‬
  • Daily's Place
    ‪5 min drive‬
  • Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪21 min drive‬

Room options

View all photos for Suite, 1 King Bed

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Suite, 1 King Bed

  • River view
  • 28 sq m
  • Sleeps 6
  • 1 King Bed

View all photos for Room, 1 King Bed, River View

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed, River View

  • River view
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Studio, 1 King Bed

  • 21 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Riverfront)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Junior Suite, 1 King Bed (Riverfront)

  • River view
  • 21 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds (Riverfront)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 2 Double Beds (Riverfront)

  • River view
  • 21 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed (Riverfront)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed (Riverfront)

  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 2 Double Beds

  • City view
  • 21 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Accessible

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Accessible

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (Roll In Shower)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Accessible (Roll In Shower)

  • River view
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed

42-inch LCD TV with cable channels, TV, MP3 dock

Room, 1 Queen Bed

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Jetted Tub

42-inch LCD TV with cable channels, TV, MP3 dock

Suite, 1 King Bed, Jetted Tub

  • River view
  • 27.9 sq m
  • Sleeps 4
  • 1 King Bed

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About the area

Jacksonville

City center retreat .With a stay at this Downtown Jacksonville hotel, you'll be within half a mile (1 km) of Museum of Science and History and 2 miles (3 km) of Jacksonville Museum of Modern Art. San Marco Theatre and VyStar Veterans Memorial Arena are also within 2 miles (3 km).

What's nearby

  • Museum of Science and History - 5 min walk - 0.5 km
  • Florida Theatre - 16 min walk - 1.4 km
  • VyStar Veterans Memorial Arena - 4 min drive - 2.8 km
  • EverBank Stadium - 5 min drive - 3.2 km
  • Daily's Place - 5 min drive - 3.8 km

Getting around

  • Riverplace Station - 3 min walk
  • Jacksonville Station - 11 min drive
  • Jacksonville International Airport (JAX) - 21 min drive

Restaurants

  • ‪Ruth's Chris Steak House - ‬1 min walk
  • ‪Morton's The Steakhouse - ‬16 min walk
  • ‪The Southern Grill - ‬3 min walk
  • ‪St Johns Provision - ‬2 min walk
  • ‪River Club - ‬15 min walk

About this property

DoubleTree by Hilton Hotel Jacksonville Riverfront

4-star hotel near Museum of Science and History
DoubleTree by Hilton Hotel Jacksonville Riverfront offers its guests an outdoor pool and a 24-hour fitness center. There are 2 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and 19 meeting rooms are available. Event space at this hotel measures 12000 square feet (1115 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at DoubleTree by Hilton Hotel Jacksonville Riverfront. For a fee, parking is available.

This 4-star Jacksonville hotel is smoke free.

  • 293 guestrooms or units
  • 8 levels
  • 2 dining venues
  • 2 bars or lounges
  • 12000 sq ft of conference space
  • 1115 sq m of conference space
  • Built in 2015
  • Deli
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar by the pool
DoubleTree by Hilton Hotel Jacksonville Riverfront offers 293 accommodations with MP3 docking stations and safes. Rooms open to balconies. Beds feature premium bedding. 42-inch LCD televisions come with premium cable channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Jacksonville hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided once per stay.

Languages

Arabic, Bosnian, Chinese (Mandarin), Croatian, English, Spanish

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Property amenities

Family friendly

  • Grocery/convenience store
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (USD 20 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 26 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 19.95 for adults and USD 11 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 13 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Grab bar near toilet (36 inches high)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 42-inch LCD TV with premium cable channels
  • MP3 dock

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Champagne service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 2 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50.00 per pet, per stay (maximum USD 99 per stay)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 19.95 for adults and USD 11.00 for children
  • Covered self parking fee: USD 20.00 per day (in/out privileges)
  • Uncovered valet parking fee: USD 26.00 per day (in/out privileges)
  • Pet fee: USD 50.00 per pet, per stay (maximum USD 99 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Pool access available from 6 AM to 10:00 PM.
  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel Jacksonville-Riverfront
Crowne Plaza Jacksonville-Riverfront
Crowne Plaza Jacksonville
Jacksonville Crowne Plaza
DoubleTree Hilton Hotel Jacksonville Riverfront
DoubleTree by Hilton Hotel Jacksonville Riverfront Hotel
DoubleTree Hilton Jacksonville Riverfront
DoubleTree by Hilton Hotel Jacksonville Riverfront Jacksonville

DoubleTree by Hilton Hotel Jacksonville Riverfront Reviews

Reviews

6.6
Rating 10 - Excellent. 378 out of 1286 reviews
Rating 8 - Good. 210 out of 1286 reviews
Rating 6 - Okay. 302 out of 1286 reviews
Rating 4 - Poor. 190 out of 1286 reviews
Rating 2 - Terrible. 206 out of 1286 reviews

6.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

celeste

The property itself has been beautifully kept and well maintained, and not to mention, happy hour at Ruth Chris, is "the place to be". However, I went to shower and there was absolutely NO hot water!!! Are you freaking kidding me!
Stayed 2 nights in Dec 2024

6/10 Okay

Christina

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

LaToya

Liked: Amenities
The staff at the front desk were very professional and nice. The room was very cleaned. During my stay I was given cleaned towels and a well made bed every day. I would highly recommend this spot.
Stayed 3 nights in Jan 2025

6/10 Okay

Kienan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms need updating. Didn’t sleep much due to terrible bed and noisy neighbors at 2am
Stayed 1 night in Jan 2025

6/10 Okay

Francis

Travelled with partner
Liked: Staff & service
Property is quite dated. No fridge in the rooms?? Old lamps.
Stayed 1 night in Jan 2025

10/10 Excellent

Yulei

Stayed 3 nights in Jan 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
room was not the best condition, bathroom was tiny no place to set your belongings
Stayed 4 nights in Jan 2025

10/10 Excellent

Trevin

Stayed 2 nights in Jan 2025

2/10 Terrible

Fredrick j

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I was given the wrong room number to start with so I was trying to open someone else's room door and my deposit has not been returned over a week later and this is not the first time I've had issues with the deposit there is always an excuse
Stayed 1 night in Jan 2025

2/10 Terrible

Gillian

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures on the ad did NOT match the hotel. moldy , mildewy and the bathrooms are tore up and filthy.
Stayed 3 nights in Jan 2025

4/10 Poor

Konstantin

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room didn’t have a fridge or a microwave. Didn’t have water either. Had to go to the gym to get some water. Bathroom wallpaper was in bad shape, and shelves were broken. Room felt very outdated and there a lot of wind coming through he glass sliding door. Had to pay $20 for Parking each night, even though the gates were open the entire time. Gym was good though.
Stayed 3 nights in Jan 2025

6/10 Okay

Matthew

Liked: Staff & service
Bathroom wasn’t great bfast not good
Stayed 2 nights in Jan 2025

6/10 Okay

Kian

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
The staff were great and location convenient, though the fire alarms and very dirty rooms/halls were a bit off-putting. I could not see paying this rate again for this hotel without them renewing and cleaning it up.
Stayed 3 nights in Jan 2025

8/10 Good

Annie L

Liked: Cleanliness
Stayed 2 nights in Jan 2025

6/10 Okay

Stacey

Business traveller
Liked: Staff & service
Disliked: Room comfort
Front desk and lounge employees were very kind and helpful. BUT - The heat was broken in my room and the shower dripped all night. This was not the best conditions to sleep in when it was 30 degrees outside.
Stayed 1 night in Jan 2025

6/10 Okay

Shanice

Stayed 2 nights in Jan 2025

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

4/10 Poor

Mykeia

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
For starters, when I first checked into my room the heat didn’t work inside the room. They switched my room to a smaller room. There’s no refrigerator or microwave in the room. For the price I paid for this room over three hundred dollars for two nights it wasn’t up to my standards. Furniture had water damage. I found hair in the shower. For the price it was horrible. Bothe sides of the hotel had balconies in the rooms but only one side had chairs and a table on the balcony which is insane to me. We had to evacuate because someone started a fire in a room. Was told I couldn’t get a late check out at 12pm. I won’t ever stay there again. Wish I could’ve gotten a refund and booked another hotel.
Stayed 2 nights in Jan 2025

4/10 Poor

Tohmee

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The bedspread was dirty on one of the beds. The Ice machine was broken on my floor and the floor below. There was no refrigerator. The sliding door to the balcony was very difficult to open. There was no menu provided for food services downstairs. Housekeeping came to the room an hour before checkout asking when I was leaving as if I were taking too long. The tub was rusted and the carpet was dirty
Stayed 2 nights in Jan 2025

10/10 Excellent

Damion, timmonsville

Liked: Cleanliness, staff & service, amenities
Room needs a little better up keep.
Stayed 3 nights in Jan 2025

6/10 Okay

Timothy

Liked: Room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Tirhas

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Demond

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 1 night in Jan 2025

4/10 Poor

rosemary

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms are beat up. Poorly maintained. Carpet stained. The restaurant is poorly designed. The $20 breakfast should be included. Its poor quality.
Stayed 1 night in Jan 2025

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness

Mediocre

Our room smelled musty, the sink in the bathroom was dirty, and the vents have never been cleaned. Dust was caked on the vents in the room and the bathroom. The beds were clean and comfortable though.
Stayed 2 nights in Jan 2025