Note fondée sur 909 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Séjour à saint augustine
Publié le 27 août 2024 sur HotelsBon hôtel, très bien situé. La chambre que l’on nous attribué était à l’extrémité de l’hôtel derrière la piscine. Jusqu’en fin de soirée il y avait un bar avec de la musique qui faisait beaucoup de bruit mais nous ne sommes resté qu’une nuit et nous sommes rentrés un peu tard donc ça ne nous a pas trop déranger.
La chambre était propre mais le soir avant de nous coucher nous avons dû faire la chasse à un énorme cafard…
Commentaires de Gestion de l’hôtel
29 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Remy,Thank you for your feedback. We're glad you appreciated our hotel's location and found your room clean. However, we sincerely apologize for the inconvenience caused by the loud music and the unwelcome guest in your room. We understand how unsettling that must have been, and we’ll be addressing these concerns with our team to ensure a more comfortable experience for all our guests. We hope you'll consider staying with us again, so we can provide you with a more peaceful and enjoyable visit.Sincerely, Hotel Manager
par un voyageur
Publié le 14 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
14 nov. 2023 par Hotel Manager, Gestion de l’hôtel
Dear Christian,We're thrilled that you had a delightful stay with us. Ensuring our guests feel welcome and comfortable is our top priority, and your positive feedback confirms that we've achieved that goal. Your satisfaction motivates us to consistently provide excellent experiences for all our guests. We look forward to hosting you again soon and appreciate your continued support!Sincerely, Hotel Manager
par un voyageur
Publié le 3 avr. 2023 sur Expedia
Très bien situé
Un accueil très ordinaire
Commentaires de Gestion de l’hôtel
4 avr. 2023 par Hotel Manager, Gestion de l’hôtel
Dear Charles,Thank you for taking the time to leave a review. We are glad to hear that you found the hotel to be well located and apologize for the less than satisfactory welcome. We strive to provide the highest quality of service and hospitality to all our guests and we aim to make every guest feel like they are at home. We hope to have the opportunity to welcome you back in the future and provide you with a more positive experience.Sincerely,Hotel Manager
par un voyageur
Publié le 18 janv. 2022 sur Expedia
Tout était parfait à tous les niveaux. 😁
Commentaires de Gestion de l’hôtel
19 janv. 2022 par Hotel Manager, Gestion de l’hôtel
Merci de rester avec nous. Nous sommes ravis que votre séjour ait été agréable. Nous sommes impatients de vous revoir à l'avenir. Directeur de l'hôtel
par un voyageur
Publié le 28 nov. 2021 sur Expedia
Commentaires de Gestion de l’hôtel
19 sept. 2022 par Hotel Manager, Gestion de l’hôtel
Dear Sylvie,Thanks for staying with us and five star feedback. I’m very glad that our hotel impressed you in so many ways. We focus on offering a guest experience that will satisfy a wide range of travelers. When you’re in the area again, I hope you will make us your first choice. We’ll be here when you need us with another great stay that you’re sure to like again. Sincerely, Hotel Manager
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Elise,Thank you so much for your 10/10 review! We’re glad to know you had an outstanding stay with us. It’s always our goal to go above and beyond for our guests, and it’s great to hear we did just that. We look forward to seeing you again soon for another fantastic experience!Sincerely, Hotel Manager
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Hotel is situated in the heart of old town Saint Augustine right across the beautiful Bayfront very convenient to restaurants, shops and entertainment, rooms look like they have been recently renovated very clean and nicely appointed. We had a great stay. The only thing I would caution is that it is noisy late into the night so be aware. We were told about this before hand at the from desk but we were there for a festival and got in late every night.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear April,Thank you for your wonderful review! We’re thrilled to hear that you enjoyed your stay in the heart of Old Town Saint Augustine and found our location convenient for exploring the area. It’s great to know you appreciated the recent renovations and cleanliness of the rooms. We apologize for any noise disturbance during your stay; we appreciate your understanding and hope to welcome you back for another enjoyable visit, perhaps during a quieter time!Sincerely, Hotel Manager
par un voyageur
Difficult to sleep here, too noisy.
Publié le 29 sept. 2024 sur HotelsAC too noisy, and we can hear the TV from another room during the night. Difficult to sleep here.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Gustavo,Thank you for your feedback regarding your recent stay. We apologize for the noise disturbances you experienced with the air conditioning and TV from neighboring rooms. Your comfort is important to us, and we will address these concerns with our team to find ways to improve the sound insulation. We appreciate your understanding and hope you might consider giving us another chance in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 28 sept. 2024 sur Expedia
The front desk checked someone else into our room. They entered our room when we were already in bed. Scared my wife half to death. By issuing them a key to our room, our keys became useless.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Barry,We sincerely apologize for the distressing situation you encountered during your stay. This is not the level of service we strive to provide, and we understand how unsettling it must have been for you and your wife. We are currently reviewing our check-in procedures to ensure this does not happen again. Your feedback is invaluable, and we appreciate you bringing this to our attention. We hope to have the opportunity to restore your faith in our hotel during a future visit.Sincerely, Hotel Manager
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Loved having a waterfront view!
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Susan,Thank you for your feedback! We're thrilled to hear that you loved having a waterfront view during your stay. It can really enhance the overall experience. We hope to welcome you back soon for another beautiful stay!Sincerely, Hotel Manager
