We had problems finding and accessing the property, which didn’t make for a great start. We received 2 different sets of info to access the property, with different codes to get in. The property info email also states 265, when in fact the building says 250. We had been using the door code provided through VRBO to access the property, which wasn’t working. We tried contacting the owner and the property maintenance people at Big White, which unfortunately took 30-60mins before we got a call back. We eventually discovered the VRBO access code was different to information we had been emailed. Side note, the check in and check out times are also different. Information emailed also stated we would be charged over the 1.5GB of wifi per day, which seems v low in 2022. This in fact, was also wrong and has been increased significantly, after emailing to ask.
This was also the most unclean rental property we’ve experienced yet. I do understand we arrived at the end of ski season. However, hairs on blankets, the freezer was really dirty, coffee granules all over the cupboard and all dishes/glasses were v unclean. We realised this was probably because the dishwasher was not washing well. We tried cleaning it out and used the pots and pans wash, which did help.
Hot water seems to run out quickly, with many of us having to wait for hot showers if you tried to shower post ski. Maybe this is a problem for all units..
Finally, the welcome letter, or maybe I should say unwelcome letter that is emailed has to be the most unwelcoming letter I’ve ever read for a rental property. I understanding laying out extra charges as needed, but it was all worded in a way that left us feeling a bit on edge, especially with conflicting and incorrect information.
The view from this property is incredible. It’s large, well stocked and well laid out. Note, the fourth bedroom is actually the theatre room. We misread that, but wasn’t a problem.
We had a great holiday overall. I’m not one to usually leave reviews. It’s a great place, well located for skiing. It is a bit of a walk to the base, around 10mins (with younger kids). In general some upgrades required and a very good clean is needed. But like I say, this could be due to end of season.