6/10 Okay
Lakisha
25 Dec 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service from ALL staff is TOP TIER! accommodating and polite. Ready to accommodate and always pleasant and calm. I booked a penthouse with terrace. The lock on the terrace door did not work and when I came in it was slightly open so now I’m cautious. There was hair on the bathroom floor and around toilet. I pulled the sheets back and there was long hair which it seems the bed was just remade. Towels and water bottles were dropped off daily. Floors not swept and mopped either. These issues can be fixed by supervising cleaning staff. But everyone is polite. The elevator is super small ( max 3) if you mind. Oh and one day I’m laying in bed I look up and there is a “worker” on the terrace working! He’s like directly in front pretending not to be watching me. I politely get up and close the curtains. I wasnt warned by the front desk that people would be working on the building. I didn’t report it because at the time I didn’t know who was in on it and remember my lock didn’t work. So I put all the furniture in front of glass doors as I slept. Bartender is great and drinks were good and the fresh continental breakfast was pretty good. Great location and walking distance to everything.