10/10 Excellent
Tim
Travelled with family
9 Dec 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I were there for a Sand Volleyball tournament, so not your typical type of stay. The tournament was being held on the beach directly behind the hotel so it was the perfect place to stay for this reason alone.
One small issue, I had reserved a two queen bed room and I knew that we were going to be arriving late our first night so I called the hotel around 3p to ensure they knew we would be arriving at around 1030p. The representative onsite I spoke with said she put the note our reservation and that our room would be ready for when we arrived. As scheduled, we arrived at 1030 and when I went to check in, the manager came out and informed me that their reservation software had overbooked their rooms and they had no double queen bed rooms left!
This is where a hotel and its staff can either make or break your weekend, and I am so very happy to say that this hotel and staff went above and beyond! They did have a single King Bed room available, which wasn’t ideal giving there was myself, my wife and our 16yr old daughter. But this isn’t the first time we have had to this, so I accepted the room just being grateful that we wouldn’t have to try and find another hotel that late at night. For the inconvenience, the manager included complementary parking for our entire stay of 3 nights which was going to be $25/day, and also gave us Breakfast Buffet vouchers for all 3 of us for all 3 days which would have been another $20 per person, per day!
HIGHLY RECOMMEND!
Tim
Stayed 3 nights in Nov 2024