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Heritage Inn Hotel & Convention Centre Cranbrook

2.5 star property
Hotel near Tamarack Centre, connected to the convention center in Cranbrook

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Photo gallery for Heritage Inn Hotel & Convention Centre Cranbrook

Breakfast served
Desk, laptop workspace, blackout drapes, iron/ironing board
Indoor pool
Reception
Fitness facility

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
803 Cranbrook Street North, Cranbrook, BC, V1C 3S2
  • Place, Tamarack Centre
    ‪10 min walk‬
  • Place, Cranbrook Mall
    ‪10 min walk‬
  • Place, Cranbrook History Centre
    ‪1 min drive‬
  • Airport, Cranbrook, BC (YXC-Canadian Rockies Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

7.6 out of 10
Good
(59 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premier Room, 1 Queen Bed

Premier Room, 1 Queen Bed

Premier Room, 1 Queen Bed

7.8 out of 10
Good
(60 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(17 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Pet Friendly)

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds (Pet Friendly)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

About the area

Cranbrook

Close to airport.Stay at this Cranbrook hotel and you'll be within half a mile (1 km) of Tamarack Centre and 2 miles (3 km) of Cranbrook History Centre. Cranbrook Golf and Country Club and Wildstone Golf Course are also within 3 miles (5 km).

What's nearby

  • Tamarack Centre - 10 min walk - 0.9 km
  • Cranbrook Mall - 10 min walk - 0.9 km
  • Cranbrook City Hall - 16 min walk - 1.4 km
  • Cranbrook History Centre - 1 min drive - 1.3 km
  • Cranbrook Golf and Country Club - 2 min drive - 1.8 km

Getting around

  • Cranbrook, BC (YXC-Canadian Rockies Intl.) - 18 min drive

Restaurants

  • ‪McDonald's - ‬11 min walk
  • ‪Tim Hortons - ‬11 min walk
  • ‪Fenwick & Baker - ‬12 min walk
  • ‪Arby's - ‬12 min walk
  • ‪Hot Shots Cafe - ‬8 min walk

About this property

Heritage Inn Hotel & Convention Centre Cranbrook

Hotel near Tamarack Centre, connected to the convention center in Cranbrook
Heritage Inn Hotel & Convention Centre Cranbrook offers its guests an indoor pool, a hot tub, and a fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

There are 6 meeting rooms available. The business-friendly Heritage Inn Hotel & Convention Centre Cranbrook also features a vending machine, coffee/tea in a common area, and express check-out. Self parking is free.

Smoking is allowed in designated areas at this Cranbrook hotel.

  • 100 guestrooms or units
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Wedding services available
  • ATM
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Heritage Inn Hotel & Convention Centre Cranbrook offers 100 accommodations with coffee/tea makers and irons/ironing boards. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Cranbrook hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

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Property amenities

Family friendly

  • Indoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CAD 10 to 25 for adults and CAD 10 to 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Gym
  • Hot tub
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from December 23 2025 to December 23 2025 (dates subject to change):
  • Bar/Lounge(s)
The following facilities are closed seasonally each year. They will be closed from December 26 to December 26:
  • Bar/Lounge
  • Dining venue(s)
The following facilities are closed on Christmas Eve, Christmas Day, and New Year's Day:
  • Bar/lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • Pets: CAD 20 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CAD 10 to 25 for adults, and CAD 10 to 10 for children
  • Pet fee: CAD 20 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

This property will place a credit card authorization for CAD 250 for any bookings where payment for the stay will be made on site instead of at the time of booking.

We should mention

  • Pool access available from 7 AM to 10 PM.
  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Cranbrook Heritage Inn
Heritage Cranbrook
Heritage Inn
Heritage Inn Cranbrook
Heritage Hotel Cranbrook
Heritage Inn Hotel Cranbrook
Heritage Inn Hotel
Heritage Inn Hotel & Convention Centre Cranbrook Hotel
Heritage Inn Hotel & Convention Centre Cranbrook Cranbrook
Heritage Inn Hotel & Convention Centre Cranbrook Hotel Cranbrook

Heritage Inn Hotel & Convention Centre Cranbrook Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 325 out of 1002 reviews
Rating 8 - Good. 364 out of 1002 reviews
Rating 6 - Okay. 190 out of 1002 reviews
Rating 4 - Poor. 77 out of 1002 reviews
Rating 2 - Terrible. 46 out of 1002 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Colleen

Liked: Staff & service
Room very dated....other than stained carpet was clean
Stayed 1 night in Sep 2025

10/10 Excellent

Randolph

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities
Friendly employees, clean rooms, good beds, good breakfast
Stayed 1 night in Sep 2025

8/10 Good

Shawna

Stayed 1 night in Aug 2025

8/10 Good

Lorie

Travelled with partner
Disliked: Property conditions & facilities
The place is trying but it's old. No hot water on the third floor and toilet flooded over on the floor. They were great and moved us right away.
Stayed 1 night in Sep 2025

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, room comfort

2 Day Stay

Affordable hotel with all the amenities a person needs. It is an older Hotel, but very clean. The room I chose for myself was a queen bed and it had a couch and coffee table, tv, mini fridge, small table and chairs, separate sink/mirror area from the shower and toilet. The bed was very comfortable. My Elderly dad was put on the first floor as requested but in addition to what I had in my room, they also put him in an accessible room that had everything he was used to having at home. Thank you so much for that!! Also, the continental breakfast was fabulous, and very good coffee. The Hotel does have a lounge and restaurant, indoor pool and conference centre. We did not get a chance to check those things out so can’t give a review on those. The Staff were friendly and helpful when needed.
Stayed 2 nights in Sep 2025

8/10 Good

James

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Robert, a

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Showing its age
Stayed 3 nights in Sep 2025

2/10 Terrible

mark

Disliked: Cleanliness, staff & service, property conditions & facilities
Reception/ check in was terrible, breakfast was not good, never again.
Stayed 1 night in Sep 2025

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and beds were comfortable. Breakfast was really good, with several options, including scrambled eggs and bacon. The mini refrigerator had a small freezer which was ideal for freezing ice packs. Our only negative comments: Both ice machine were out of order and our bathroom fan was so loud, I could barely stand it, and it came automatically when you trned on the light at night. It was reported, so hopefully it has been repaired by now.
Stayed 2 nights in Aug 2025

8/10 Good

Patsy

Liked: Cleanliness, staff & service
Great Quiet close to venues
Stayed 1 night in Sep 2025

6/10 Okay

Jacquie

Stayed 3 nights in Sep 2025

10/10 Excellent

Richard

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
for the price it was excellent. Free bacon and eggs hashbrowns breakfast. Hottub, pool everything clean
Stayed 1 night in Sep 2025

2/10 Terrible

Anshuman

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Run down, unmaintained property.
Stayed 1 night in Aug 2025

8/10 Good

Judith

Stayed 1 night in Sep 2025

8/10 Good

Nikola

Stayed 4 nights in Sep 2025

6/10 Okay

Mar

Stayed 1 night in Aug 2025

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
The staff alerts died their best to make my stay comfortable
Stayed 1 night in Sep 2025

8/10 Good

Laurie

Liked: Cleanliness, staff & service
Hotel was good pricing and very close to the retirement home where my Mom lives which was the main reason for the selection.
Stayed 5 nights in Sep 2025

10/10 Excellent

Deanne

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to dtsy
Stayed 1 night in Aug 2025

4/10 Poor

Dean

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The a/c in the room sounded like a jet engine and was not able to keep the room at a constant temperature. The exhaust fan in the bathroom sounded like it was going to fly through the ceiling. Never again....
Stayed 6 nights in Sep 2025

8/10 Good

Sathyaraj

Stayed 2 nights in Aug 2025

6/10 Okay

William

Travelled with family
Liked: Staff & service

Old hotel

This is not a handicap friendly hotel. You have to go down stairs for the first floor, pool was on the basement and is was not easy to walk thru the hotel. The room has smelly carpet and we had to use spray every time that we were going inside the room.
Stayed 1 night in Sep 2025

6/10 Okay

Diane, Calgary

Travelled with partner
Liked: Cleanliness, staff & service
Walking distance to a good selection of restaurants. Bed and pillows were comfortable Didn't find the free breakfast was very good/appealing. Finding parking in front was a bit of a challenge and had no desire to park in the back. Pool was old/well worn.
Stayed 4 nights in Sep 2025

8/10 Good

Barbara

Very nice
Stayed 1 night in Sep 2025

6/10 Okay

Kelley

Hotel was older and average, hot tub wasn't working, breakfast was very average. Noisy. facing traffic, was okay for a 1 night stop over.
Stayed 1 night in Sep 2025