2/10 Terrible
Joan
Travelled with family and small children
Jan 12, 2025
Disliked: Amenities
Upon checking in with my three year old, there was two young workers boy & girl who checked us in but never gave me any details of the hotel just gave room key, bracelet and had the bell man take our luggage to our room. I booked 10 days with my 3 year old daughter with a room with a view. The young workers gave us a room with a window looking inside hotel to staircases. Anyone walking by to their room can look into our room so I constantly had to have the curtains closed.. I couldn’t even have window open open for air because anyone could put their hands inside! Yikes lol very nerve wracking. So after a long flight we rested then next morning I tried to ask the older lady if we could have a room with a view which I booked. She said she cannot help me to change rooms. Very disappointing with how the older lady was to me. No greeting from the older lady or the two younger workers everytime we came and went from hotel. The maids were excellent very nice, kind always talk to me and my little girl.
Also I never knew they had coffee in main area until I seen it on a table days later. The two young workers never gave me no information at all upon arrival. The only good thing was the location. Also, the pools were very cold to go in for us, like ice water
Joan
Stayed 10 nights in Dec 2024