4/10 Poor
Verified traveller
Travelled with family
17 Sep 2024
Liked: Room comfort
Fancy on the face but cheap tactics
Hotel overall is extremely nice although had several issues. First had an issue with the final invoice and have still not received a response from anyone to correct it. Seems like once they had my money they are not worried about it. The options for parking are 30.00 for self park a night and 35.00 for valet. We did the self park which and they’re doing construction so our vehicle was covered in concrete dust but still paid 30.00 a night. A resort of this time shouldn’t be charging customers to park. You also have to pay nightly for WIFI 15.00. Yes you have to pay for WiFi. You can go to McDonalds and get good wifi. The free WiFi they do have at the resort is so slow that it’s their way of getting you to pay for the fast WiFi out of frustration. We went to the beach where they have a hut to get towels etc. The employee informed us that we could only have 1 towel per person. Like we plan to steal towels. We were with our toddler and wanted to sit on the sand after getting into the ocean. So I had to walk the 1/4 mile back to the hotel and bring towels from there. Several little things that make it seem like a 4 star resort but they treat stuff like it’s a cheap air line trying to nickle and dime you to death.
Verified traveller
Stayed 5 nights in Sep 2024