6/10 Okay
Catherine
Travelled with family
21 Sep 2024
Disliked: Cleanliness
Needs some TLLC
Unit definitely needs cleaning and renovation. Just an overall feeling especially the windows and screens. The roads within the complex are horrible with so many pot holes. The gate to the community is always open; so much for security. There was very loud trash collection at 7am 2 days in row
Since there is no checkin desk or staff onsite there was no info as to whether we could get any additional supplies such as coffee.
No facilities (pool, gym, etc) which were advertised at booking were open. They sent an email a few days before check in to tell us this when I'm sure it was known weeks before at booking. They should have offered compensation.
They say this discount "Gray Card" is included in your stay, but it's impossible to use as it says "your membership has expired." North Bay Resort said we had to contact Gray Card directly which provided no help. Regardless one of the restaurants which supposedly offered a discount with this Card never heard of it.
Catherine
Stayed 3 nights in Sep 2024