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Castle Hilo Hawaiian Hotel

3.5 star property
3.5-star golf hotel near Port of Hilo

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Castle Hilo Hawaiian Hotel

Exterior
View from room
Suite, 1 Bedroom, Ocean View | Living area
Sports facility
Superior Room, Garden View

Reviews

8.2 out of 10

Very good

Popular amenities

  • Restaurant
  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk
  • Pool
    Pool
  • Housekeeping
    Housekeeping

Explore the area

Map
71 Banyan Dr, Hilo, HI, 96720
  • Naniloa Country Club
    1 min walk
  • Liliuokalani Park and Gardens
    6 min walk
  • Coconut Island Park
    7 min walk
  • Hilo, HI (ITO-Hilo Intl.)
    7 min drive

Room options

View all photos for Room, Garden View

Room, Garden View

Room, Garden View

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View

Lanai

Suite, 1 Bedroom, Ocean View

  • 69 sq m
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Garden View

Suite, 1 Bedroom, Garden View

Suite, 1 Bedroom, Garden View

  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, Oceanfront

View from room

Premium Room, Oceanfront

  • 35 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Room, Oceanfront

Lanai

Room, Oceanfront

  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Superior Room, Garden View

Superior Room, Garden View

Superior Room, Garden View

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Similar properties

Pool
Grand Naniloa Hotel Hilo - a Doubletree by Hilton
Pool
Free WiFi
Restaurant
Air conditioning
4.1 out of 5, Very good, (1227)
The price is CA $236
per night
CA $343 total
includes taxes & fees
5 Dec - 6 Dec
Grand Naniloa Hotel Hilo - a Doubletree by Hilton

About the area

Hilo

Oceanside stay.A stay at this Keaukaha hotel places you steps from Naniloa Country Club and within a 5-minute walk of Hamakua Heritage Corridor. Liliuokalani Park and Gardens and Coconut Island Park are also within half a mile (1 km).

What's nearby

  • Liliuokalani Park and Gardens - 6 min walk - 0.6 km
  • Coconut Island Park - 7 min walk - 0.6 km
  • Hilo Shopping Center - 3 min drive - 2.7 km
  • University of Hawaii at Hilo - 5 min drive - 4.3 km
  • Port of Hilo - 6 min drive - 3.4 km

Getting around

  • Hilo Intl. Airport (ITO) - 7 min drive

Restaurants

  • ‪Ken's House Of Pancakes - ‬12 min walk
  • ‪Don's Grill - ‬2 min drive
  • ‪Hawaiian Style Cafe Hilo - ‬3 min drive
  • ‪Ocean Front Kitchen - ‬19 min walk
  • ‪Waioli Lounge - ‬1 min walk

About this property

Castle Hilo Hawaiian Hotel

3.5-star golf hotel near Port of Hilo
Castle Hilo Hawaiian Hotel offers its guests an outdoor pool and a fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge.

Business amenities include a business center and a meeting room. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly Castle Hilo Hawaiian Hotel. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Hilo hotel.

  • 286 guestrooms or units
  • 8 levels
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Dining venue
Castle Hilo Hawaiian Hotel offers 286 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Hilo hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

English

Property amenities

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Free self parking on site
  • Electric car charging station on site

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–10:00 AM: USD 7-25 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Things to do

  • Fitness center
  • Outdoor pool

Accessibility

  • Elevator

Room amenities

Entertainment

  • 32-inch flat-screen TV
  • Cable channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Rollaway/extra beds (surcharge)

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per day.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 35.38 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • In-room coffee
  • Newspaper
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 7 to 25 per person
  • Rollaway bed fee: USD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - GE-189-318-3488-01
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The tax ID number is GE-189-318-3488-01. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property uses solar energy, plus a grey water recycling system.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Castle Hawaiian
Castle Hawaiian Hotel
Castle Hilo Hawaiian
Castle Hilo Hawaiian Hotel
Hilo Hawaiian Castle Hotel
Hilo Hawaiian Hotel
Hotel Castle Hilo Hawaiian
Hotel Hilo Hawaiian
Castle Hilo Hawaiian Hotel Hawaii
Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hotel
Castle Hilo Hawaiian Hotel Hotel Hilo

Castle Hilo Hawaiian Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 493 out of 1091 reviews" "
Rating 8 - Good. 343 out of 1091 reviews" "
Rating 6 - Okay. 162 out of 1091 reviews" "
Rating 4 - Poor. 54 out of 1091 reviews" "
Rating 2 - Terrible. 39 out of 1091 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

SCOT

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A nice place along Banyan Drive, right next to Liliokulani Park and Coconut Island. Nice place to stroll at sunrise or sunset. Also across the street from the golf course. I didn't go to the restaurant or pool, but did go to the bar to have drinks. They had nice live entertainment. Front desk workers were polite snd helpful! Room was clean and was as expected. I would stay again when visiting Hilo!
Stayed 1 night in Jun 2024

10/10 Excellent

Xia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is really convenient to stay here, nice view.
Stayed 2 nights in Aug 2024

10/10 Excellent

Charles

Stayed 2 nights in Aug 2024

10/10 Excellent

Sterling

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secluded hotel.
Great hotel in a rather secluded part of Hilo Bay. Great ocean views. Nice bar and restaurant. The location of the outdoor pool is nice. Plenty of parking.
Stayed 2 nights in Aug 2024

10/10 Excellent

Portia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk was very helpful and she let us check in earlier than 3 PM.
Stayed 2 nights in Jul 2024

6/10 Okay

Faizal Khan

Travelled with family
Liked: Cleanliness
I recently stayed at the Castle Hilo Hawaiian Hotel and had a mixed experience. On the positive side, the hotel is in a fantastic location with beautiful surroundings, and the cleanliness of the rooms was impressive. However, my stay was marred by significant noise from nearby construction works, which made it difficult to relax. Additionally, the free breakfast was a big disappointment, consisting of just cake and coffee, which fell far short of my expectations. Overall, while the hotel has its merits, the noise and breakfast issues need to be addressed to improve the guest experience.
Stayed 4 nights in Jul 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

8/10 Good

THUAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

8/10 Good

Grace

Liked: Cleanliness, staff & service
You have to stay in a room with a ocean view. The room I stayed had a beautiful view and a short walking distance to the beach. However, their breakfast was very stingy. One small container per room, not per a person.
Stayed 1 night in Jul 2024

10/10 Excellent

AMI

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view, great location. Great staying.
Stayed 1 night in Jul 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2024

10/10 Excellent

Donell

Stayed 2 nights in Jul 2024

10/10 Excellent

Fralen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

6/10 Okay

Brian

Stayed 1 night in Jul 2024

10/10 Excellent

Kathryn

Stayed 1 night in Jul 2024

10/10 Excellent

Erik

Liked: Cleanliness, staff & service
Good
Stayed 2 nights in Jul 2024

10/10 Excellent

Sean

Stayed 1 night in Jul 2024

6/10 Okay

Ryan

Stayed 5 nights in Jul 2024

8/10 Good

Joshua, bremerton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For the Upper Management
1). Even though we stayed one night, the room we had was noisy. We were in #725 and heard banging sounds from the elevator. The cable/pulley noise above our room sounded like someone was hammering the floors and it continued until 2a.m. 2). The remote control for the television was not cooperating. We couldn’t get the remote to respond. It was very hard trying to find something to watch. 3). One of the amenities offered is complimentary coffee served in the room. I had the supplies to-make myself a cup of coffee but I couldn’t find a coffee pot to make the coffee in. 4). We had a handicapped room but it was not to the expectations that was needed for a handicapped person. In the bedroom section the bed could have used a bed rail to help the handicapped person get in & out of bed without struggling. The bathroom needed more hand rails. It was hard to stand and balance especially when you need to brush teeth. Handrails are best especially for those who need to use them when to stabilize youself so that you don’t fall. Finally number 5). I was told that 3 p.m. was check in. We were told that they were busy today and our room #725 was not ready and when ready they would call and inform us about it. Here we are waiting in he lobby for an hour and a half and no word. After about a half hour longer we got the call, our room was finally ready. Hope the upper management will address these concerns as other hotel guests may be experiencing these same situations.
Stayed 1 night in Jul 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room smelled like mold hand had mold behind the curling wallpaper all up the corner by one of the beds. The view was fantastic and so after much debating, we decided not to complain or change rooms. This should not possibly be something that the hotel is not already aware of. Not sure what they are planning to do about it, if anything. It does not look recent. The staff was great. The hotel location is beautiful. The room was spacious. If not for the mold, this would have been an amazing stay.
Stayed 2 nights in Jul 2024

8/10 Good

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Good base for day trips. The staff are friendly and helpful. The hotel is getting old, carpet, light fixtures, air-conditioning have seen better days. Air-conditioning in room only just works to bring temp down a few degrees from outside temperature. Pillows needed replacing 2 years ago. Do not however eat in the restaurant. Had dinner there on two occasions and it was not great. Fries cold, chicken precooked and dry. Overall we enjoyed our stay, but it is a 2.5 maybe 3 star accommodation.
Stayed 5 nights in Jul 2024

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed at the Castle Hilo for 2 nights in a room facing Coconut Island and Hilo Bay. Our room wasn't ready at check-in time, so we went to their bar for about a half hour until it was ready. The room and view were amazing. We spent time time at the restaurant and bar, both were great with really good food and drink, and excellent service. Their continental breakfast was more than enough food and we got to take it up to our room and sit on the balcony. Parking is free, which is hard to come by at most hotels in Hawai'i. Overall a great experience and I would highly recommend it.
Stayed 2 nights in Jul 2024

4/10 Poor

Benjamin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t have rooms at check in time and made us wait til 4pm to get a room, paid for a king and got stuck with 2 queen. Fights and homeless around property. Bugs and mosquitoes in the room. Low water pressure, and stink hallways.
Stayed 2 nights in Jul 2024