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Emporio Cancun Optional All Inclusive

4.0 star property
4-star beachfront resort near Delfines Beach

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Photo gallery for Emporio Cancun Optional All Inclusive

Aerial view
Outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas, sun loungers
Standard Room
3 restaurants, breakfast, lunch, dinner served; international cuisine
Deluxe Suite, 1 King Bed with Sofa bed, Partial Ocean View | View from room

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • All-inclusive
  • Breakfast available
  • Room service
  • Housekeeping

Explore the area

Map
Blvd. Kukulcan, Retorno Gucumatz, Km.17, Lote 49, Segunda Etapa, Zona Htl., Cancun, QROO, 77500
  • Maya Museum of Cancun
    ‪1 min walk‬
  • Iberostar Cancun Golf Course
    ‪7 min walk‬
  • Delfines Beach
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪16 min drive‬

Room options

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Suite, 1 King Bed with Sofa bed

  • Resort view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Partial Ocean View

Deluxe Suite, 1 King Bed with Sofa bed, Partial Ocean View | View from room

Deluxe Suite, 1 King Bed with Sofa bed, Partial Ocean View

  • Ocean view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Double Room, Partial Ocean View

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Double Room, Partial Ocean View

  • Ocean view
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Doble Room Oceanfront

Deluxe Doble Room Oceanfront

Deluxe Doble Room Oceanfront

  • Sea view
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront

  • Sea view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Swim up King Oceanfront Only Adults

Swim up King Oceanfront Only Adults

Swim up King Oceanfront Only Adults

  • 40 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Swim up Double Oceanfront Only Adults

Swim up Double Oceanfront Only Adults

Swim up Double Oceanfront Only Adults

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room

View from room

Deluxe Double Room

  • Resort view
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Cancun

Beachside getaway.A stay at this Zona Hotelera resort places you within half a mile (1 km) of Iberostar Cancun Golf Course and 2 miles (3 km) of Delfines Beach. Maya Museum of Cancun and San Miguelito are also within half a mile (1 km).
View more Resorts in CancunOpens in a new window

What's nearby

  • Maya Museum of Cancun - 1 min walk - 0.1 km
  • Iberostar Cancun Golf Course - 7 min walk - 0.6 km
  • Aquaworld - 16 min walk - 1.4 km
  • El Rey Ruins - 3 min drive - 2.3 km
  • Delfines Beach - 4 min drive - 3.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 16 min drive

Restaurants

  • ‪Hotel Emporio Cancun - ‬4 min walk
  • ‪Tun-kul - ‬4 min walk
  • ‪El Maguey, Restaurant - ‬12 min walk
  • ‪Market Place - ‬9 min walk
  • ‪MakiTaco - ‬9 min walk

About this property

Emporio Cancun Optional All Inclusive

4-star beachfront resort near Delfines Beach
Some rates at Emporio Cancun Optional All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Emporio Cancun Optional All Inclusive offers its guests a children's pool, an outdoor pool, a waterslide, and a 24-hour fitness center. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. Public spaces have WiFi for a fee.

Event space at this resort measures 8288 square feet (770 square meters) and includes conference space. Spa services, a terrace, and an arcade/game room are also featured at Emporio Cancun Optional All Inclusive. Limited free parking is available on a first-come, first-served basis.

This 4-star Cancun resort is smoke free.

  • 450 guestrooms or units
  • 9 levels
  • 12 buildings
  • 3 dining venues
  • 2 bars by the pool
  • 8288 sq ft of conference space
  • 770 sq m of conference space
  • Built in 1983
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Swim-up bar
Emporio Cancun Optional All Inclusive offers 450 air-conditioned accommodations with safes and coffee/tea makers. Televisions come with cable channels.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Languages

English, Spanish

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Property amenities

Family friendly

  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (surcharge)

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 495 for adults and MXN 320 for children
  • 2 poolside bars
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Outdoor pool
  • Playground
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 55-inch TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Eco-friendly toiletries
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 1800

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Emporio Cancun Optional All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 495 for adults and MXN 320 for children
  • Fee for in-room wireless internet: MXN 0 per day (rates may vary)
  • Fee for wireless internet in public areas: MXN 0 per day (rates may vary)
  • Late check-out fee: MXN 1800 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Cancun Emporio
Emporio Family
Emporio Family Cancun
Emporio Family Suites
Emporio Family Suites Cancun
Emporio Family Suites Condo
Emporio Family Suites Condo Cancun
Emporio Suites Cancun
Emporio Suites Family
Emporio Suites Family Cancun
Emporio Hotel Cancun Condo
Emporio Hotel Condo
Emporio Cancun
Emporio Hotel Cancun
Emporio Hotel Suites Cancun
Emporio Cancun Hotel
Emporio Hotel
Emporio Cancun Resort
Emporio Resort

Emporio Cancun Optional All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 791 out of 1662 reviews
Rating 8 - Good. 370 out of 1662 reviews
Rating 6 - Okay. 216 out of 1662 reviews
Rating 4 - Poor. 130 out of 1662 reviews
Rating 2 - Terrible. 155 out of 1662 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2025

6/10 Okay

Anastasiia

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
The main drawback is the very long check-in. We waited for 40 minutes to check in, and then another half an hour to get the keys. Also long lines to get into the restaurant all-inclusive at any time. It is completely inconvenient with a stroller, there are stairs everywhere.
Stayed 1 night in Jan 2025

6/10 Okay

Jany

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

4/10 Poor

Tabatha, saginaw

Travelled with family
Liked: Cleanliness, amenities
Check in took over 1 hour and 40 minutes. Food is terrible. We paid $32 dollars for a breakfast buffet that taste like boxed food and the buffet area is always empty as they don’t put enough food out for all the guests. There is no resort activities at all even though they advertise for pool activities and shows but there is nothings happening. Staff is nice and the view from our home was beautiful.
Stayed 4 nights in Jan 2025

6/10 Okay

JULIANO, HARRISON

Travelled with family
Liked: Staff & service
I feel that the pictures on Expedia does not give a true picture of the place, extremely small reception, always crowded, the girls that work doing the check-in although very polite, don't seem to be able to resolve any problems out of the ordinary. Lots of stairs in the property, not enough beach chairs with umbrellas at the beach, also there is no employees assigned to help people with chairs and umbrellas like in most resorts. There was a big part of the permanent umbrellas that were reserved for the hotel "owners", which it was ridiculous, taking into account all the guests that couldn't get a chair with an umbrella. Although most of the people that work at the hotel were very friendly, I would not stay there again.
Stayed 7 nights in Dec 2024

6/10 Okay

Xiang

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very long check in time
Stayed 3 nights in Jan 2025

10/10 Excellent

Ko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything Was Nice.
Stayed 3 nights in Dec 2024

10/10 Excellent

Kamaldeep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very amazing
Stayed 3 nights in Jan 2025

2/10 Terrible

Marjorie

Travelled with family
I like the room that we were transferred on our 2nd day but on our first night terrible experience initially with the check in process. Was ignored for 15 mins specifically the lady named Cynthia Huerta considering we came from a tiring trip and very hungry. She’s just sitting there with no client to attend, until Leslie was available to assist us after assisting another client, but when Leslie was abiut to help us, she keeps on chatting with her that resulted in our delay to check in , and the restaurant was already close that time. The buffet at the roof top serve the worst food ever. The manager was very nice in moving us from a very disgusting room H-505 to L-208
Stayed 7 nights in Dec 2024

6/10 Okay

Scott

Travelled with family
Liked: Cleanliness, staff & service
Likes: Sea view, close to restaurants, ferry. Staff is friendly. Dislikes: "Kitchen" is just a mini fridge and microwave with a few sparse dishes. VERY noisy. Pool is freezing. Rooms are extremely dark. Very utilitarian.
Stayed 1 night in Dec 2024

8/10 Good

Edwin Lord, Delaware

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First, dont judge this book buy the cover, The lobby is small and depressing, really needs an update, but the room was very nice, reasonably large and comfortable beds, looks like they were recently refurbished. Great beach, overall very nice facilities and friendly staff. Not much in walking distance but for 12 Mexico dollars (about $US0.60) or 1 $US if you dont have Mexican money, you can go anywhere on the Zona and we never had to wait more than 3 minutes for a bus. We opted-out of the all inclusive because of reviews, we are not big drinkers, and wanted to try some of the local food options: don't regret that decision, the one dinner we had at the main buffet (because it was raining) was not so good... Overall, would stay here again and is a good value.
Stayed 6 nights in Dec 2024

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff,amazing service, people in general was great .The only negative thing were the Jacuzzi none of them work, Great for the entertainment, Fasano and Bacoli restaurants were great. Cua The buffet style also very good. Recommended.
Stayed 6 nights in Dec 2024

4/10 Poor

TAMMY

Travelled with family
Disliked: Amenities, property conditions & facilities
I’ve stayed at multiple hotels in the hotel zone and this one I won’t ever come back. It shouldn’t take 1.5 hrs to check in. I was shocked to see such a long line. It was twice as long a few hrs later. Be prepared to wait a long time. The room location I liked it had good access to the beach and pools. The room smelled like old stinky basement. I didn’t want to switch rooms, because it took so long to get this one. The hot tubs were cold the entire time. Like pool water cold. The drinks were watered down and the bar tender was rude.
Stayed 2 nights in Jan 2025

2/10 Terrible

Leslie

Travelled with family, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Absolutely terrible customer service. No hot water in shower, complained 4 times in 5 days and was told to let water run 20-30 minutes and we would “get hot water””. Water was barely luke warm. Could only make one dinner reservation, the rest of days were “full”. Then we go to our reservation only to be told there were no tables and we would have to wait 30-40 minutes for a table. Absolutely worst all inclusive place we have ever been. Will never go back. Would NOT recommend.
Stayed 5 nights in Dec 2024

6/10 Okay

Ana

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2024

6/10 Okay

Byungjun

Stayed 1 night in Dec 2024

10/10 Excellent

Saiprasad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Emporio Resort Review
Great experience! Very clean and staff are all friendly!
Stayed 9 nights in Dec 2024

6/10 Okay

manishankar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property was very nice. Excellent location by the beach and the access was good. Nice pools in the property. Minus points are: Check-in time was horrible. Had to wait in line for nearly an hour for check-in. Front desk was not helpful when I had an issue with booking through Expedia. They had an error in age of one of the child but was not willing to help fixing.
Stayed 5 nights in Dec 2024

10/10 Excellent

Pete

Stayed 10 nights in Dec 2024

4/10 Poor

Praveen

Travelled with family
Disliked: Staff & service
Overall average experience. Poor rating is for terrible front desk staff. Dining option is very limited. Room service is terrible and take hours to deliver.
Stayed 4 nights in Dec 2024

2/10 Terrible

Mohamed

Stayed 3 nights in Dec 2024

8/10 Good

Alberto, Homestead

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2024

6/10 Okay

James

Stayed 7 nights in Nov 2024

10/10 Excellent

Arshvir

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, has a lot of things to do, food was great & rooms were good.

6/10 Okay

Gustavo

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
They have many things just to be better
Stayed 7 nights in Dec 2024