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Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

4.5 star property
4.5-star beachfront property near Playa del Carmen Main Beach

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Photo gallery for Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

3 outdoor pools, cabanas (surcharge), pool umbrellas
Junior Suite, 2 Queen Beds
View from property
Junior Suite, 1 King Bed (Walk-Out) | View from room
View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

Map
Av. Constituyentes No. 2, Playa del Carmen, QROO, 77780
  • Quinta Avenida
    ‪2 min walk‬
  • Mamitas Beach
    ‪3 min walk‬
  • Playa del Carmen Main Beach
    ‪5 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪50 min drive‬

Room options

View all photos for Presidential Suite, 1 King Bed

Premium bedding, down comforters, pillowtop beds, free minibar

Presidential Suite, 1 King Bed

  • Ocean view
  • 182 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • 124 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Swim-Up)

Junior Suite, 1 King Bed (Swim-Up)

Junior Suite, 1 King Bed (Swim-Up)

  • Ocean view
  • 61 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Garden View

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, 1 King Bed, Garden View

  • 61 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Walk-Out)

Junior Suite, 1 King Bed (Walk-Out)

Junior Suite, 1 King Bed (Walk-Out)

  • Ocean view
  • 61 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • Ocean view
  • 124 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Swim-Up)

Junior Suite, 1 King Bed (Swim-Up)

Junior Suite, 1 King Bed (Swim-Up)

  • 61 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Ocean View

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, 1 King Bed, Ocean View

  • Ocean view
  • 61 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Pool View

55-inch LED TV with satellite channels, TV

Junior Suite, 1 King Bed, Pool View

  • 61 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds (Swim-Up)

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, 2 Queen Beds (Swim-Up)

  • 61 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 2 Queen Beds, Garden View

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, 2 Queen Beds, Garden View

  • 61 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 2 Queen Beds

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, 2 Queen Beds

  • 61 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

  • Ocean view
  • 61 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, 1 King Bed

  • 61 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds, Ocean View

View from room

Junior Suite, 2 Queen Beds, Ocean View

  • Ocean view
  • 61 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 2 Queen Beds, Pool View

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, 2 Queen Beds, Pool View

  • 61 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Playa del Carmen

On the beach.A stay at this Downtown Playa del Carmen property places you steps from Playa del Carmen Main Beach and within a 5-minute walk of Quinta Avenida. Also, Mamitas Beach is within half a mile (1 km) and Playa del Carmen Maritime Terminal is within 2 miles (3 km).

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Mamitas Beach - 3 min walk - 0.3 km
  • Playa del Carmen Main Beach - 5 min walk - 0.4 km
  • Playa del Carmen Maritime Terminal - 16 min walk - 1.4 km
  • Xcaret Eco Theme Park - 14 min drive - 10.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Bloody Mary Food Drinks & Rock - ‬2 min walk
  • ‪Lobby Bar - ‬1 min walk
  • ‪Señor Frogs - ‬2 min walk
  • ‪Los Aguachiles - ‬2 min walk
  • ‪La Parrilla Playa - ‬3 min walk

About this property

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

4.5-star beachfront property near Playa del Carmen Main Beach
Hilton Playa del Carmen, an All-Inclusive Adult Only Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like complimentary cabanas and sun loungers. At Hilton Playa del Carmen, an All-Inclusive Adult Only Resort you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 5 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a hot tub, and a steam room. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

  • 524 guestrooms or units
  • 4 levels
  • 4 buildings
  • 7 dining venues
  • 3 bars by the pool
  • 5 bars or lounges
  • 6781 sq ft of conference space
  • 630 sq m of conference space
  • Built in 2005
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
  • Swim-up bar
Hilton Playa del Carmen, an All-Inclusive Adult Only Resort offers 524 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies or patios. Accommodations have separate sitting areas and are furnished with single sofa beds. Pillowtop beds feature down comforters and premium bedding. 55-inch LED televisions come with satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads and hydromassage showerheads, designer toiletries, complimentary toiletries, and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary newspapers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Innan has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 poolside bars
  • 5 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Bicycle storage
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • TV in common areas
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 55-inch LED TV with satellite channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Pillowtop mattress
  • Premium bedding
  • Single sofa bed

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Onsite parties or group events are strictly prohibited. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Playa Carmen
Playa Carmen All Inclusive
Playa Carmen Resort
Royal Playa Carmen
Royal Playa Carmen All Inclusive Spa & Resort
Royal Playa Carmen Spa
Royal Playa Carmen All Inclusive Spa Resort
Hilton Playa Carmen Adults-Only All-Inclusive Playa del Carmen
Hilton Playa Carmen Adults-Only All-Inclusive
Hilton Carmen AdultsOnly Incl
Hilton Playa Carmen All-Inclusive Adult Resort Playa del Carmen
The Royal Playa del Carmen All Inclusive Spa Resort
Hilton Playa Carmen All-Inclusive Adult Resort
Hilton Playa Carmen All-Inclusive Adult Playa del Carmen
Hilton Playa Carmen All-Inclusive Adult
Hilton Playa Del Carmen An Adults Only All Inclusive
The Royal Del Carmen Inclusive

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 894 out of 1377 reviews
Rating 8 - Good. 260 out of 1377 reviews
Rating 6 - Okay. 117 out of 1377 reviews
Rating 4 - Poor. 65 out of 1377 reviews
Rating 2 - Terrible. 41 out of 1377 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Karrie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had rooms 1139,1141 & 1143. Those were perfect location to pool and dining for our group. The poolside games and activities were great to watch and or participate in. Night time performances did not disappoint! Zander and the pool side crew were awesome and attentive. This was our 4th time there and the 1st time for our friends. Would go back in a heart beat!
Stayed 8 nights in Apr 2025

6/10 Okay

Aviunt

Liked: Property conditions & facilities
Jacuzzi tub was dirty. Once jets were turned on a brown black substance came out of the jets. Sheets had red hair on them that was not ours. Food was under prepared many times. Room was placed in the back by washer machines. So it was loud at night. Upon leaving bellman stated they called our name for our transportation. He stated he called it while helping another family. The bellman stated to me “remember the ladies with the scooters, I called your name when I was helping them”. We missed our transportation back to the airport because the bellman claimed he called our name while he was helping the ladies “with the scooters” and the Hilton hotel and the transportation company stated they could not help us. I was sitting at the entrance of the lobby for 45 mins watching the bellmen go in and out hearing them call peoples names searching through the lobby. And not once did I hear my name be called nor anyone walk my way. The worst part about it is the bellman sat us at the front and took our bags but not once came our way. The excuse was “well there are a lot of people”. Conveniently the could help us call a taxi, which came right away. I will not recommend this property to anyone. I believe at this point that we were scammed so we would have to pay for a taxi. Or assumed we knew the “ladies with the scooters”cause we were all black. Terrible customer service in terms of helping remedy a problem.
Stayed 4 nights in Apr 2025

8/10 Good

Ely, Atlanta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is amazing. Really a great experience. Lots of activities to partake if you wish, or just relax.
Stayed 4 nights in Feb 2025

10/10 Excellent

Gabrielle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entertainment could use an overhaul. Or play music at night that includes dancing.
Stayed 7 nights in Feb 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2025

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service
Nice resort, seeing a little age. Close to 5th st.
Stayed 4 nights in Feb 2025

8/10 Good

Cassandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The events and staff are wonderful.
Stayed 4 nights in Feb 2025

10/10 Excellent

Datesta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Astrid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

8/10 Good

Leslie D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fifth street by the resort was awesome! Great options!
Stayed 7 nights in Feb 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mexican cuisine was delicious. All of the staff members were very polite and friendly. The rooms had balconies with a view of the sea. The rooms were large. The layout of the buildings and pools was very attractive and well maintained. . The property was very secure due to constant vigilance by staff. The only distractions were the over-amplified music around the main pool and the noisy acoustics of some of the indoor restaurants.
Stayed 9 nights in Feb 2025

4/10 Poor

Nicole

Liked: Cleanliness, property conditions & facilities
I stayed for 5 days with my friends in this "All Inclusive". The hotel is very nice, beautiful views of the beach, amenities are nice too, and the place itself is very clean. Now, when it comes to "All Inclusive" you really have to read the small print because they wanted to charge extra for literally everything. For example, I asked for band aids because I cut my finger and if it was more than 2, they wanted to charge extra. Literally everything was extra. Also, I ordered steak at one of their restaurants and that piece was inedible. It was horrible. I complained to the server and he said " we just gave you the steak that is bad quality, the one you have to pay for is the good quality one".
Stayed 4 nights in Jan 2025

4/10 Poor

Katie J

Travelled with partner
Liked: Cleanliness, amenities
We had a great stay, except future travelers should be warned that the staff was not comprehensive when dealing with allergies. My partner notified them of his allergy every meal. The menu shows it should indicate there are allergens in a food. It did not and my partner had an allergic reaction from the "essence" of an ingredient. The staff did not respond smoothly and we had to leave the property independently to get his medicine. Later the staff said they would do nothing to address the matter. Great stay, but if you have allergies be cautious.
Stayed 4 nights in Feb 2025

10/10 Excellent

Sherie Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, right by 5th avenue. Delicious dining options. Staff was always friendly and attentive.
Stayed 3 nights in Jan 2025

10/10 Excellent

Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and i had a amazing stay here. The staff and food were incredible. The live entertainment was also great. We will be coming back forsure. The only nminor complaint, My partner found a small piece of glass inside one of the desserts at the buffet. Luckily she felt it and did not get cut. The staff were so apoligetic and kind over the matter. We thought they were going to do something about it because they were so insistent on knowing our room number and how much longer left in our stay, but we never heard or say anyting come from it. Besides that, our stay was everything we hoped it would be. Would love to come back.
Stayed 6 nights in Jan 2025

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

10/10 Excellent

Margarita

Stayed 2 nights in Dec 2024

8/10 Good

Amy Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was the cleanest and prettiest all inclusive resort I've ever stayed at. The service was also the best I've ever had. The upcharges for day beds when they weren't even full by 3pm is kind of silly. They should offer guests them free after a certain time of day, especially in drizzling or rainy days. We got one for 4 of the days and weren't given any "deals". They are pricey. The food is okay and worth the all inclusive price if you break it out per day but as in most cases with all inclusive the food is usually always better at a restaurant outside. In our experience the food was better off site and VERY affordable. Alejandro who worked out cabana for the 4 days that we had it was the ABSOLUTE best employee we encountered during our stay. He gave excellent recommendations, was super nice and professional, and was very on top of the service. All in all a great stay.
Stayed 7 nights in Jan 2025

6/10 Okay

Jasneet

Travelled with partner
Liked: Amenities, property conditions & facilities
The location is great, but there are some drawbacks. The pool is not heated, and the beach isn’t the best. Unfortunately, the customer service at the buffet was subpar, and Hilton didn’t quite meet the usual standard in this regard. A particular disappointment was Andy, who claimed to be the director of the Playa package. He was rude when we declined to sign up for the package, which left a bad impression. On a positive note, Liz provided excellent service, and Bryan gave the best massage I’ve ever had—highly recommend him if you're looking for a great spa experience! Overall, it was a good stay, but the hotel needs to work on improving customer service, especially in the buffet and sales interactions.
Stayed 4 nights in Jan 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Marvelous
Stayed 2 nights in Nov 2024

10/10 Excellent

Sonya M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

4/10 Poor

Kim Ann, Westminster

Stayed 7 nights in Jan 2025

6/10 Okay

Brittney S

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it was nice and quiet.
Stayed 2 nights in Oct 2024

10/10 Excellent

Marlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing! We will definitely be coming back. The food, service and evening shows were Great- Pool Party was Fun as well! The Staff was super friendly and always available. **People, pls tip** so sad to not see many doing so! Enjoy, this Resort is a Blast!
Stayed 4 nights in Jan 2025