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Hyatt Ziva Cancun All Inclusive

4.5 star property
4.5-star beachfront property near Gaviota Azul Beach

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Photo gallery for Hyatt Ziva Cancun All Inclusive

3 outdoor pools, sun loungers
Ocean View Double
Exterior
Aerial view
Exterior detail

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • All-inclusive

Explore the area

Map
Blvd. Kukulcan, Manzana 51, Lote 7, Cancun, QROO, 77500
  • Gaviota Azul Beach
    ‪2 min walk‬
  • Cancun Convention Center
    ‪7 min walk‬
  • Hotel Zone Beaches
    ‪13 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪24 min drive‬

Room options

View all photos for Club Ocean Front King

Club Ocean Front King

Club Ocean Front King

  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean View Double

Premium bedding, free minibar, in-room safe, blackout drapes

Ocean View Double

  • 45 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Resort View King (with Sofa Bed)

View from room

Resort View King (with Sofa Bed)

  • 45 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Turquoize Ocean Front Master Double

Premium bedding, free minibar, in-room safe, blackout drapes

Turquoize Ocean Front Master Double

  • 65 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View King (with Sofa Bed)

Ocean View King (with Sofa Bed)

Ocean View King (with Sofa Bed)

  • 45 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Ocean Front Corner Suite

Club Ocean Front Corner Suite | Living room

Club Ocean Front Corner Suite

  • 101 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Turquoize Ocean Front Master King

Premium bedding, free minibar, in-room safe, blackout drapes

Turquoize Ocean Front Master King

  • 65 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Swim Up King (with Sofa Bed)

View from room

Swim Up King (with Sofa Bed)

  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Swim Up Double

View from room

Swim Up Double

  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Turquoize Sky Ocean Front Master King

Premium bedding, free minibar, in-room safe, blackout drapes

Turquoize Sky Ocean Front Master King

  • 65 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Turquoize Sky Ocean Front Master Double

Premium bedding, free minibar, in-room safe, blackout drapes

Turquoize Sky Ocean Front Master Double

  • 65 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Dolphin View Master King (with Sofa Bed)

Premium bedding, free minibar, in-room safe, blackout drapes

Dolphin View Master King (with Sofa Bed)

  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Resort View Double

Resort View Double

Resort View Double

  • 45 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean Front Pyramid Suite (with Sofa Bed)

Premium bedding, free minibar, in-room safe, blackout drapes

Ocean Front Pyramid Suite (with Sofa Bed)

  • 122 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean Front King (with Sofa Bed)

Ocean Front King (with Sofa Bed)

Ocean Front King (with Sofa Bed)

  • 45 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean Front Double

Premium bedding, free minibar, in-room safe, blackout drapes

Ocean Front Double

  • 45 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Turquoize Sky Swim Up Ocean Front Master King

View from room

Turquoize Sky Swim Up Ocean Front Master King

  • 65 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Dolphin View Master Double

Premium bedding, free minibar, in-room safe, blackout drapes

Dolphin View Master Double

  • 56 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Turquoize Sky Swim Up Ocean Front Master Double

View from room

Turquoize Sky Swim Up Ocean Front Master Double

  • 65 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean Front Double

View from room

Club Ocean Front Double

  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

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Exterior

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About the area

Cancun

Beachfront retreat .A stay at this Zona Hotelera property places you steps from Hotel Zone Beaches and a 5-minute walk from Gaviota Azul Beach. West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Cancun Convention Center are also within half a mile (1 km).

What's nearby

  • Gaviota Azul Beach - 2 min walk - 0.2 km
  • Cancun Convention Center - 7 min walk - 0.7 km
  • Forum Beach - 8 min walk - 0.8 km
  • Caracol Beach - 9 min walk - 0.8 km
  • Hotel Zone Beaches - 13 min drive - 5.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Hooters - ‬7 min walk
  • ‪Mandala - ‬7 min walk
  • ‪The Moongate - ‬1 min walk
  • ‪Monkey Business - ‬6 min walk
  • ‪El Timón de Cancún Zona Hotelera - ‬8 min walk

About this property

Hyatt Ziva Cancun All Inclusive

4.5-star beachfront property near Gaviota Azul Beach
Hyatt Ziva Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hyatt Ziva Cancun All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and a steam room. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 8 bars/lounges and a poolside bar. WiFi is free in public spaces.

A business center and a meeting room are available. A children's pool, a 24-hour fitness center, and a rooftop terrace are also featured at the luxury Hyatt Ziva Cancun All Inclusive. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

  • 547 guestrooms or units
  • 3 buildings
  • 8 dining venues
  • 8 bars or lounges
  • Built in 2015
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Beauty salon
  • ATM
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
  • 1 conference room
  • Bar by the pool
Hyatt Ziva Cancun All Inclusive offers 547 accommodations with free minibar items and espresso makers. Rooms open to balconies. Beds feature premium bedding. LED televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 19 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a steam room. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

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Property amenities

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Laundry facilities
  • Playground
  • Snack bar/deli

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 8 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Basketball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Outdoor tennis court
  • Playground
  • Snorkeling
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • LED TV with cable channels

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hyatt Ziva Cancun All Inclusive
Hyatt Ziva Cancun
Hyatt Ziva Cancun All Inclusive All-inclusive property
Hyatt Ziva
Hyatt Ziva Cancun
Hyatt Ziva Cancun All Inclusive Cancun
Hyatt Ziva Cancun All Inclusive All-inclusive property
Hyatt Ziva Cancun All Inclusive All-inclusive property Cancun

Hyatt Ziva Cancun All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1517 out of 1909 reviews
Rating 8 - Good. 227 out of 1909 reviews
Rating 6 - Okay. 56 out of 1909 reviews
Rating 4 - Poor. 38 out of 1909 reviews
Rating 2 - Terrible. 71 out of 1909 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Connor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the Hyatt Ziva. Everything was amazing, the food and drinks were delicious and the staff was very friendly and helpful.
Stayed 5 nights in Jan 2025

10/10 Excellent

Mathew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Wonderful accommodations and great time. Be prepared for wind
Stayed 2 nights in Jan 2025

10/10 Excellent

Jonathas Silva

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful time and can’t wait to be back!
Stayed 7 nights in Jan 2025

10/10 Excellent

JINSEUB

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing place. highly recommend for family vacation
Stayed 6 nights in Jan 2025

10/10 Excellent

Shoko

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good
Stayed 3 nights in Jan 2025

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach is amazing, everything close by
Stayed 4 nights in Jan 2025

4/10 Poor

Jianying

Stayed 2 nights in Jan 2025

10/10 Excellent

Kantapon, Beaverton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and service
Stayed 5 nights in Jan 2025

8/10 Good

Xiaohui

Stayed 3 nights in Jan 2025

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are outstanding and strive for you to have the most amazing time. Great family environment, dolphins on property, the Turquoise adult only is nicer for romantic getaway. Restaurants are good food, French, Italian, Steak house, brew house, casual American, tacos on the beach, special things going everyday, entertainment every evening. All in All best resort in Cancun!
Stayed 4 nights in Jan 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2025

8/10 Good

Maria Kathrina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe quiet, variety of food was okay. I think theirs room for more improvement. Friendly staff.
Stayed 3 nights in Nov 2024

10/10 Excellent

LIDAN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is profect
Stayed 4 nights in Jan 2025

10/10 Excellent

HYEWON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire crew was extremely kind and responsible. Clean everything. We stayed in oceanview rooms, but we were able to observe dolphins when walking about.
Stayed 3 nights in Jan 2025

10/10 Excellent

Athanasia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Mbaye

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely a step ahead of other all-inclusive resorts. Very professional and organized. This is a high-end resort and the price-range eliminates that madness. I would say; their kids club needs to be larger if i had any constructive criticism.
Stayed 5 nights in Jan 2025

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! All the amenities you could want. Top shelf liquor and great food options. We didn’t need or want to leave the resort.
Stayed 4 nights in Jan 2025

10/10 Excellent

Amson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

Tonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good options for food and pool seating depending on what you are in the mood for. Service was great!
Stayed 7 nights in Jan 2025

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked all the options for food. I especially liked the beachfront Mexican restaurant. I didn’t like the workout facility was closed and moved to a different location with very limited equipment.
Stayed 5 nights in Nov 2024

8/10 Good

Chad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pools are NOT heated enough to swim in. Some of the buildings had large peeling paint and needed to be painted. The bathroom mirrors needed to be replaced. The edges were not discolored.
Stayed 5 nights in Jan 2025

10/10 Excellent

Paul

Stayed 5 nights in Jan 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Kazuki

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. The facilities and programs to keep guests happy and relaxed every day without leaving the hotel. The staff are all helpful and friendly. I would stay there again.
Stayed 3 nights in Jan 2025

10/10 Excellent

Chaemin

Stayed 4 nights in Jan 2025