They don't speak English as listed, so we had to worry about our charges until Expedia explained to me that they may have returned my deposit, so everything needs to be paid at the hotel. The room and complex is pretty much as listed on Expedia, and pretty nice for the price.
We loved the location like everyone else, with excellent local restaurant 7 minute walk and next to a 24 hour Oxxo. Those local busses also pick up next to restaurant, busses are full with local workers and arrive every 2 minutes or less. Be prepared to stand up for the ten minute ride to the beach or bars and hold on.The beach at Mandalay Bay is exquisite, bring a cooler of beer and sunscreen, bus is .60 cents, get off at the stop near Cocobongo.
Taxi from airport is a crazy mandatory $60 one way, so instead we used the local bus to central Cancun for $6 each, then paid $6 for an Uber to Sotavento. It didnt take too long ultimately and was comfortable, and you buy the bus tickets right before you exit the airport on the right, busses every hour to town. We also enjoyed eating delicious tacos near the bus station, and shopping for items like sandals, shirts, hats, and beer, which totaled $40, thus gratis compared to a direct taxi. Plus, we found all the local areas to be safe and very real, no gimmicks, however we discovered all the touristic areas to be misleading and OVER-PRICED, always remember it's Mexico not Florida, tho much better in our opinion if you play the game smart.