10/10 Excellent
Renee
Travelled with partner
23 Feb 2025
Liked: Cleanliness, staff & service, property conditions & facilities
This property is absolutely beautiful. It’s built around a courtyard that’s like a rainforest with a stream running through it and the sound of a waterfall
The beach is beautiful, but the water was rough. You also need to come down early to get the chairs you want.
When booking, we chose to be picked up at the airport by shuttle through Travelocity. We confirmed the pick up, with MTS (the name of the service) and when we arrived in Cancun we got to the designated pick up but the shuttle wasn’t there. We confirmed the pick up area with airport security and waited 45 minutes until someone from airport security helped us to call MTS. MTS said that they were there and left 45 minutes earlier ( they weren’t there and airport security confirmed this) I asked MTS to come get us but MTS said they couldn’t. It cost us 125.00 to take a taxi and I also paid for the MTS shuttle pick up.
MTS aka Speedy shuttle cannot be trusted. When I called to confirm the pick up the representative from MTS tried to sell us one day excursions in Cancun which I wasn’t interested in. He then tried to get me to upgrade to a private car, which I also didn’t want. I told them I wanted to stay with my original purchase and confirmed the pick up. When they didn’t show they also refused to return the money we paid for the pick up. Be wary of the airport shuttle service. It’s a seedy company that will grab your money and not provide what you paid for.
Renee
Stayed 8 nights in Feb 2025