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Krystal Cancun All Inclusive

4.0 star property
4-star all-inclusive hotel near La Isla Shopping Mall, connected to the convention center

Choose dates to view prices

Photo gallery for Krystal Cancun All Inclusive

Outdoor pool, pool umbrellas, sun loungers
Lobby
Lobby
View from room
Luxury Double Room, 1 King Bed, Ocean View

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Hot tub
  • All-inclusive
  • Room service

Explore the area

Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Gaviota Azul Beach
    ‪3 min walk‬
  • Cancun Convention Center
    ‪4 min walk‬
  • Forum Beach
    ‪5 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪24 min drive‬

Room options

View all photos for Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Double Room, 1 King Bed, Ocean View

Luxury Double Room, 1 King Bed, Ocean View

Luxury Double Room, 1 King Bed, Ocean View

  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Krystal Club with Balcony Ocean View, Two Double Beds

Krystal Club with Balcony Ocean View, Two Double Beds

Krystal Club with Balcony Ocean View, Two Double Beds

  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Studio, 1 King Bed with Sofa bed, Sea View

Family Studio, 1 King Bed with Sofa bed, Sea View

Family Studio, 1 King Bed with Sofa bed, Sea View

  • 40 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Krystal Club with Balcony Ocean View, King Bed

In-room safe, blackout drapes, iron/ironing board, free WiFi

Krystal Club with Balcony Ocean View, King Bed

  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds, City View

Standard Double Room, 2 Double Beds, City View

Standard Double Room, 2 Double Beds, City View

  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

In-room safe, blackout drapes, iron/ironing board, free WiFi

Romantic Room, 1 King Bed, Balcony, Oceanfront

  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

On the beach.At this Zona Hotelera hotel, you'll be well placed to visit Gaviota Azul Beach and Cancun Convention Center, both within a 5-minute walk. Forum By The Sea Mall and Forum Beach are also within half a mile (1 km).

What's nearby

  • Gaviota Azul Beach - 3 min walk - 0.3 km
  • Cancun Convention Center - 4 min walk - 0.4 km
  • Forum Beach - 5 min walk - 0.4 km
  • Caracol Beach - 7 min walk - 0.6 km
  • Hotel Zone Beaches - 12 min drive - 5.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Hooters - ‬3 min walk
  • ‪Mandala - ‬3 min walk
  • ‪Monkey Business - ‬3 min walk
  • ‪Forum Beach Club - ‬5 min walk
  • ‪Lobby Bar - ‬1 min walk

About this property

Krystal Cancun All Inclusive

4-star all-inclusive hotel near La Isla Shopping Mall, connected to the convention center
Krystal Cancun All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sit back and relax on the beach with free beach club on site, umbrellas, and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Krystal Cancun All Inclusive like a complimentary children's club and an outdoor pool.

There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive hotel also offers a children's pool, a hot tub, and a fitness center. Free self parking and valet parking are available.

This 4-star Cancun hotel is smoke free.

  • 502 guestrooms or units
  • 8 levels
  • 3 buildings
  • 4 dining venues
  • 3 bars or lounges
  • Built in 1981
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar by the pool
  • Swim-up bar
Krystal Cancun All Inclusive offers 502 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. 42-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Cancun hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English, Spanish

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  • Spa
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Property amenities

Family friendly

  • Children's pool
  • Dining table
  • Free children's club
  • In-room babysitting (surcharge)
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free beach club
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Shopping
  • TV in common areas

Accessibility

  • Elevator

Room amenities

Entertainment

  • 42-inch LED TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Krystal Cancun
Krystal Cancun All Inclusive Hotel
Krystal Cancun All Inclusive Cancun
Krystal Cancun All Inclusive Hotel Cancun

Krystal Cancun All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 379 out of 1031 reviews
Rating 8 - Good. 240 out of 1031 reviews
Rating 6 - Okay. 198 out of 1031 reviews
Rating 4 - Poor. 94 out of 1031 reviews
Rating 2 - Terrible. 120 out of 1031 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing beach and view
Stayed 4 nights in Dec 2024

8/10 Good

Antonio

Liked: Cleanliness, staff & service
Great staff
Stayed 1 night in Jan 2025

6/10 Okay

Daniel

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
They had roaches and we booked luxury suit wasn’t nothing luxury about it
Stayed 2 nights in Jan 2025

10/10 Excellent

Wendell

Travelled with family
Stayed 3 nights in Jan 2025

4/10 Poor

Brian

Stayed 1 night in Jan 2025

4/10 Poor

Jose N

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities
Sales guys went way overboard trying to sell us a timeshare, rude
Stayed 7 nights in Jan 2025

10/10 Excellent

Katherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Jan 2025

2/10 Terrible

salvador

Business traveller
Disliked: Cleanliness, amenities
Stayed 2 nights in Jan 2025

10/10 Excellent

Vianka I

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed everything. It was wonderful. .
Stayed 3 nights in Jan 2025

4/10 Poor

Kathleen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was a sewer order in the entire lobby the entire time. Elevators were broken. No hot water one day. I do not think we will ever go back or recommend that place. I paid a lot of money for all inclusive and there were limits and the buffet was not good.
Stayed 7 nights in Jan 2025

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

nicola

Travelled with family
Liked: Cleanliness, staff & service, amenities
We had issues with hot water every time we took a shower, poor pressure and water was coming in cold and warm, sometimes completely nothing.
Stayed 7 nights in Dec 2024

8/10 Good

Isabelle Rose

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
friendly staff
Stayed 7 nights in Dec 2024

2/10 Terrible

Robert

Stayed 4 nights in Dec 2024

6/10 Okay

Berenice

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I liked the location really convenient to the beach with a beautiful view. The property is outdated and needs to do some renovations. We did not like the food that was offered in the buffet.
Stayed 5 nights in Dec 2024

8/10 Good

Rodney

Liked: Staff & service
In general we had a pretty good vacation. Our room was great with a perfect ocean view. Bathroom could use work but had hot water. Beach is perfect there. Loud music from all night new years party.... Signing tickets for every meal though all inclusive was confusing and annoying.. likely it's done for tips.... If you give one do it in Pesos and right pesos. Lobby was nice. The best part of hotel is service staff. They are really helpful and hard working. Entertainment is minimal if there is any. Food is good for a few days but doesn't really change much and you get tired of it. Do a day trip to get away.
Stayed 7 nights in Dec 2024

10/10 Excellent

Robert Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 7 nights in Dec 2024

10/10 Excellent

Janet

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was close by, very close to the beach.
Stayed 6 nights in Dec 2024

6/10 Okay

Roger G

Travelled with partner
Disliked: Amenities, property conditions & facilities
Smell humidity,
Stayed 4 nights in Dec 2024

6/10 Okay

Claudia

Stayed 5 nights in Dec 2024

2/10 Terrible

Leonardo

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

8/10 Good

Marco Antonio, Bellflower

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was very nice it definitely has the nicest beach in Cancun. The food was a bit lacking tho unfortunately. The drinks were good except on the last 2 days they did not have syrup for the drinks. Other than that I would recommend specially for the price
Stayed 8 nights in Nov 2024

4/10 Poor

payam

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I recently stayed at this hotel in Cancun for seven days, and I have to say, I was quite disappointed overall. While the room offered an amazing view—probably the best you can find in Cancun—the rest of the experience left a lot to be desired. First, the elevator was out of service for a couple of days, which was extremely frustrating. Guests were left waiting over 20 minutes for the elevator, and at one point, we had to use the stairs to get to the 7th floor and back down. Second, the service was not up to par. I called four times to request a bath towel, and they never brought it. I ended up waiting to take a shower, but it never came. The food was just okay—nothing impressive—but the servers were friendly and hardworking, which I appreciated. Another plus was the hotel’s proximity to downtown Cancun; it’s only a 5-minute walk, which is convenient. However, the hotel itself is very old and outdated. While the location and view are definite highlights, the overall experience doesn’t make up for the lack of maintenance and poor service. Unfortunately, I wouldn’t recommend this hotel to anyone.
Stayed 6 nights in Dec 2024

4/10 Poor

Sergio

Disliked: Staff & service, property conditions & facilities
Stayed 9 nights in Dec 2024