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Ocean Spa Hotel – All Inclusive

3.0 star property
3-star beachfront hotel near Playa Tortugas

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Photo gallery for Ocean Spa Hotel – All Inclusive

Outdoor pool, pool umbrellas, sun loungers
View from property
Standard Room
Lobby sitting area
Lobby sitting area

Reviews

6.8 out of 10

Popular amenities

  • All-inclusive
  • Bar
  • Spa
  • Pool
  • Housekeeping

Explore the area

Map
Blvd Kukulcan Km 3.5, Cancun, QROO, 77500
  • Playa Tortugas
    ‪3 min walk‬
  • Langosta Beach
    ‪16 min walk‬
  • Tortuga Beach
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪23 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

  • 19 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

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About the area

Cancun

On the beach.Within a 10-minute walk of this Zona Hotelera hotel, you'll find Playa Tortugas and Teatro de Cancún. Also, Escénica Tower is within half a mile (1 km) and Las Perlas Beach is within 2 miles (3 km).

What's nearby

  • Playa Tortugas - 3 min walk - 0.3 km
  • Las Perlas Beach - 14 min walk - 1.2 km
  • Langosta Beach - 16 min walk - 1.4 km
  • Puerto Cancun Marina Town Center - 3 min drive - 2.6 km
  • Tortuga Beach - 5 min drive - 3.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive

Restaurants

  • ‪Las Hijas de la Tostada - ‬3 min walk
  • ‪Carnitas Michoacán - ‬1 min walk
  • ‪Silk City - ‬14 min walk
  • ‪Los Chachalacos - ‬4 min walk
  • ‪Sirenas Raw Bar - ‬6 min walk

About this property

Ocean Spa Hotel – All Inclusive

3-star beachfront hotel near Playa Tortugas
Ocean Spa Hotel – All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Ocean Spa Hotel – All Inclusive like an outdoor pool and a children's pool.

Free breakfast is served daily. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. This all-inclusive hotel also offers a steam room, a garden, and a terrace. Free self parking is available.

This 3-star Cancun hotel is smoke free.

  • 151 guestrooms or units
  • 3 levels
  • 2 buildings
  • 4 dining venues
  • Buffet breakfast (free)
  • Deli
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
Ocean Spa Hotel – All Inclusive offers 151 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Rooms open to balconies. 22-inch flat-screen televisions come with premium satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Ya ax che has 4 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English, Spanish

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Property amenities

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 9:00 AM
  • 4 restaurants
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Rowing/canoeing
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 22-inch flat-screen TV with premium satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Ocean Spa Hotel – All Inclusive

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 1000 per stay

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Ocean Spa
Ocean Hotel Spa
Ocean Spa
Ocean Spa Cancun
Ocean Spa Hotel
Ocean Spa Hotel All Inclusive
Ocean Spa Hotel All Inclusive Cancun
Spa Hotel All Inclusive
Ocean Spa All Inclusive
Ocean Spa Hotel
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Ocean Spa
Hotel Ocean Spa Hotel Cancun Cancun
Cancun Ocean Spa Hotel Cancun Hotel
Hotel Ocean Spa Hotel Cancun
Ocean Spa Hotel Cancun Cancun
Ocean Spa Hotel All Inclusive
Ocean Spa Hotel Cancun All Inclusive

Ocean Spa Hotel – All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 76 out of 340 reviews
Rating 8 - Good. 95 out of 340 reviews
Rating 6 - Okay. 87 out of 340 reviews
Rating 4 - Poor. 44 out of 340 reviews
Rating 2 - Terrible. 38 out of 340 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Gilbert

Stayed 5 nights in Jan 2025

8/10 Good

Connie

Stayed 5 nights in Dec 2024

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Dec 2024

4/10 Poor

Julio

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Not good experience.

No hot water. The customer service in the kitchen was very bad have to wait for 1/2 hr for the server. Beach wasn't good. The keys for the room wasn't working correctly. I Wil not recommend this hotel.
Stayed 3 nights in Nov 2024

6/10 Okay

Yiseth

Travelled with family
Disliked: Property conditions & facilities
The room was clean, facility was average condition, food was okay not much choices. The staff by the buffet seemed upset most of the time, they barely smiled or said good morning, good evening etc. The pool and beach are nice good for families since they have a playground. Entertainment was regular ended pretty early most nights.
Stayed 4 nights in Oct 2024

4/10 Poor

Ericka

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
El lugar se ve super mal, demasiado viejo para el precio, habiendo otros lugares súper bonitos por igual valor, pero ya había hecho la reservación, no podía cancelarla. La habitación que me dieron super fea, dañados los muebles, y olía horrible. No recomiendo ese lugar para nada. Muy descontenta.
Stayed 4 nights in Sep 2024

2/10 Terrible

Estephany

Disliked: Cleanliness, property conditions & facilities
The hotel cleanliness is a concerning issue. My family and I got food poisoning from the buffet from day 1 preventing us from enjoying the rest of our trip in Mexico. The room given to my aunt smelled funky and the bathroom was not clean. She had to request to be moved to a different room because the smell was intolerable. When you walked in the hallways, there was water dripping down and coming out from the walls. The pool water seemed to not have been cleaned in a while. Overall, the hotel seemed neglected and definitely not worth it’s rating.
Stayed 4 nights in Sep 2024

6/10 Okay

Krystal

Liked: Staff & service
Stayed 4 nights in Aug 2024

2/10 Terrible

Lesley

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First, hotel does not have AC. Rooms were not available on time. Room had roaches. Room was dirty. Mini bar was missing one leg and it would fall over. I asked to be moved to another room they would not do it. I paid for a good view room they gave me garden view. Staff was extremely rude and unhelpful. Food was terrible, cold not well prepared, we had kids and they had no variety. Pool area had almost no umbrellas. Overall my experience in this hotel was terrible.
Stayed 4 nights in Jul 2024

10/10 Excellent

Mario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this location would be something I will come back with my friends and family.
Stayed 3 nights in Jun 2024

6/10 Okay

Nathan, Valparaiso

Stayed 3 nights in May 2024

10/10 Excellent

Rita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had a nice beach access and pool. Buffet was not very good 😳
Stayed 4 nights in May 2024

8/10 Good

EVA

Travelled with family
Liked: Cleanliness, staff & service, amenities
El personal es muy amable, Rogelio nos atendió súper bien, nos ayudó a coordinar nuestras actividades. Y unos de los meseros destacados está Ricky, súper atento siempre!
Stayed 4 nights in May 2024

6/10 Okay

Sam

Liked: Staff & service

Hotel needs some cleaning

It was all inclusive and for what ever reason they charge $15 on my card. They ask you for a credit card when u check in, usually all inclusive don't. please be careful when checking out, make sure to ask you don't owe anything. We paid over $374 for one night only for ALL inclusive so why was a charge, we didn't buy anything from them. Resort needs some major cleaning. Rooms and food were just ok. nothing special.
Stayed 1 night in May 2024

4/10 Poor

Julien, Montréal

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Apr 2024

6/10 Okay

Tonya

Stayed 2 nights in Apr 2024

10/10 Excellent

Rodger, Woodstock

Travelled with partner
Liked: Cleanliness, staff & service
The staff is fantastic! Miguel and Jesus are fantastic bar tenders!! Viktor was a fantastic entertainer, really enjoyed talking with him as well! We would definitely come back.
Stayed 4 nights in Mar 2024

4/10 Poor

Joaquin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kids were getting feet hurt due to tiles from pool coming off. Pools were in bad condition. Service super slow. Food was not bad but same. No beach. Better options out there.
Stayed 2 nights in Mar 2024

6/10 Okay

Gwendolyn

Travelled with family
Liked: Property conditions & facilities
Food is not the best
Stayed 1 night in Mar 2024

6/10 Okay

Diane, Abbotsford

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

6/10 Okay

Raul

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Had a good time
Stayed 4 nights in Mar 2024

6/10 Okay

Erica

Travelled with family
Liked: Staff & service, property conditions & facilities
The food was nasty. Not enough options.
Stayed 3 nights in Mar 2024

10/10 Excellent

Gail Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was traveling by myself and was trying to stick to a budget. It was my first time in Cancun and my first time in Mexico so I picked the Hotel Zone. The Ocean Spa resort was very safe. As a single woman I was not concerned for my safety at all at the facility, on the beach or walking in the area. There were lots of friendly tourists and families. The facility was very clean and staff were friendly and helpful. My room was nice, clean, comfy with a nice shower. I was pleasantly surprised when all the meals (including the bar) were included in the price. I thought it just included breakfast. I really enjoyed the food. The buffet always included healthy options but you could dine off a menu as well. There is a walk/bike trail on the road that is clean and easy to exercise. The ferry to go to Isla Mujeres was about a 5-10 minute walk. I took that by myself and felt very safe touring around that island. The only thing I would say about the Hotel Zone is that none of the beaches seem that great. Lots of seaweed. The beaches on Isla Mujeres were pristine. The other thing is I couldn't find was a place to get a pedicure so I went without! All and all a really nice stay. I'd recommend Ocean Spa and would stay there again.

8/10 Good

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has a nice family atmosphere. The food was good, all the staff were very helpful and it was very clean. We did not get sick eating the food or drinking the water. We ocean water was a bit murky so we didn’t swim there but took the shuttle to other beaches. Note: it did cost more upon check in than Expedia had listed (17000 mxn instead of 10000)
Stayed 7 nights in Feb 2024

8/10 Good

PANKAJ

Liked: Cleanliness, staff & service, property conditions & facilities
More veg options needed
Stayed 4 nights in Jan 2024