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Kempinski Hotel Cancún

5.0 star property
5-star luxury resort near Luxury Avenue Shopping Mall, connected to a shopping center

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Photo gallery for Kempinski Hotel Cancún

On the beach, white sand, beach cabanas, sun loungers
Exterior
Miscellaneous
On the beach, white sand, beach cabanas, sun loungers
View from property

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar

Explore the area

Map
Retorno del Rey No. 36, Cancun, QROO, 77500
  • Ballenas Beach
    ‪2 min walk‬
  • Luxury Avenue Shopping Mall
    ‪11 min walk‬
  • Kukulcan Plaza Shopping Mall
    ‪12 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪18 min drive‬

Room options

View all photos for Suite (Seafront)

Premium bedding, down comforters, minibar, in-room safe

Suite (Seafront)

  • 82 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Double Room (Seaside)

Premium bedding, down comforters, minibar, in-room safe

Club Double Room (Seaside)

  • 41 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed (Seaside)

Premium bedding, down comforters, minibar, in-room safe

Club Room, 1 King Bed (Seaside)

  • 41 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite (Seafront)

Premium bedding, down comforters, minibar, in-room safe

Club Suite (Seafront)

  • 82 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room (Seafront)

Premium bedding, down comforters, minibar, in-room safe

Deluxe Double Room (Seafront)

  • 41 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Panoramic Suite

Panoramic Suite

Panoramic Suite

  • 82 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite

Premium bedding, down comforters, minibar, in-room safe

Presidential Suite

  • 229 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Seaside)

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 King Bed (Seaside)

  • 41 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed (Club Seafront)

Premium bedding, down comforters, minibar, in-room safe

Club Room, 1 King Bed (Club Seafront)

  • 41 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Seafront)

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 King Bed (Seafront)

  • 41 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room (Seaside)

Deluxe Double Room (Seaside)

Deluxe Double Room (Seaside)

  • 41 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Double Room (Seafront)

Premium bedding, down comforters, minibar, in-room safe

Club Double Room (Seafront)

  • 41 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite (The Saasil)

Suite (The Saasil)

Suite (The Saasil)

  • 177 sq m
  • Sea view
  • Sleeps 6
  • 3 King Beds

View all photos for Club Suite (Seaside)

Club Suite (Seaside)

Club Suite (Seaside)

  • 82 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Seaside)

Suite (Seaside)

Suite (Seaside)

  • 82 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

Similar properties

On the beach

JW Marriott Cancun Resort & Spa

  • Pool
  • Hot tub
  • Spa
  • Kids pool
4.6 out of 5, Wonderful, (1003)
The price is CA $851
per night
CA $1,148 total
includes taxes & fees
14 Mar - 15 Mar
JW Marriott Cancun Resort & Spa

About the area

Cancun

Beachfront retreat .With a stay at this Zona Hotelera resort, you'll be within half a mile (1 km) of Luxury Avenue Shopping Mall and 2 miles (3 km) of Aquaworld. La Isla Shopping Mall and Iberostar Cancun Golf Course are also within 2 miles (3 km).
View more Resorts in CancunOpens in a new window

What's nearby

  • Aquaworld - 17 min walk
  • La Isla Shopping Mall - 3 min drive
  • Cancun Interactive Aquarium - 3 min drive
  • Iberostar Cancun Golf Course - 3 min drive
  • Delfines Beach - 6 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪Restaurant nebbiolo en cancun - ‬5 min walk
  • ‪Taboo Cancun - ‬1 min drive
  • ‪Porfirio's Cancun - ‬1 min drive
  • ‪Puerto Madero - ‬1 min drive
  • ‪Harry's Prime Steakhouse and Raw Bar - ‬1 min drive

About this property

Kempinski Hotel Cancún

5-star luxury resort near Luxury Avenue Shopping Mall, connected to a shopping center
Some rates at Kempinski Hotel Cancún are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with free beach club on site and cabanas (surcharge). At Kempinski Hotel Cancún you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Belle Époque resort also offers a children's club, outdoor tennis courts, and a health club.

This 5-star Cancun resort is smoke free.

  • 1 building
  • 363 guestrooms or units
  • 9 levels
  • 6 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 290625 sq ft of conference space
  • 27000 sq m of conference space
  • Built in 1993
  • Kid's club (surcharge)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
Kempinski Hotel Cancún offers 363 accommodations with iPod docking stations and minibars. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with cable channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include espresso makers and safes. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding. Renovation of all guestrooms was completed in January 2023.

Kayantá Spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Rollaway/extra beds (surcharge)
  • Stroller
  • Supervised childcare (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–11:30 AM: USD 48.50 for adults and USD 48.50 for children
  • 6 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges, 1 beach bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 2 outdoor pools
  • Fitness classes
  • Art gallery
  • Designer stores
  • Fitness center
  • Free beach club
  • Full-service spa
  • Lifeguards on site
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Private picnics
  • Sauna
  • Shopping
  • Hot tub
  • Steam room
  • Tennis
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Area rugs in public areas
  • Assistive listening devices in meeting rooms
  • Elevator
  • Elevator door width (inches): 60
  • Front entrance ramp
  • Grab bar near toilet
  • Toilet grab bar height (inches): 39
  • Hardwood flooring in public areas
  • Height-adjustable showerhead
  • In-room accessibility
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Transfer shower
  • Thin carpet in public areas
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 6 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways
  • Wheelchair-accessible doorway width (inches): 60

Room amenities

Entertainment

  • 42-inch LCD TV
  • Cable channels
  • iPod dock
  • Pay movies

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Heating
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Food and drink

  • Champagne service
  • Espresso maker
  • Local meal delivery service
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Restaurant dining guide
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.88 per accommodation, per night
  • Resort fee: USD 58 per accommodation, per night
The resort fee includes:
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 48.50 for adults and USD 48.50 for children
  • Airport shuttle fee: USD 200 per vehicle (roundtrip, maximum occupancy 7)
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • For stays on 1 January, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Kempinski Hotel Cancún Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 413 out of 510 reviews
Rating 8 - Good. 51 out of 510 reviews
Rating 6 - Okay. 15 out of 510 reviews
Rating 4 - Poor. 7 out of 510 reviews
Rating 2 - Terrible. 24 out of 510 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service personnel were superb
Stayed 3 nights in Jan 2025

10/10 Excellent

Irma, Lubbock

Stayed 4 nights in Oct 2024

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Went to cancel my trip to this property shortly after reserving (and weeks before traveling). They wouldn’t let me cancel and took my money. Horrible customer service and predatory policies.
Stayed 1 night in Nov 2024

10/10 Excellent

Babu V

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean facility and extremely friendly staff. I already have submitted a detailed review directly to Kempinsky.
Stayed 5 nights in Nov 2024

10/10 Excellent

Viktoriya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love ❤️ everything in this hotel!
Stayed 1 night in Nov 2024

10/10 Excellent

frederick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, grounds, and food were amazing. This is a 5-star hotel. It was literally the best experience of luxury I've ever had!
Stayed 2 nights in Nov 2024

10/10 Excellent

Aisha

Liked: Cleanliness, staff & service, property conditions & facilities
Being the hotel zone there are limited activities to be done and far from cancun downtown
Stayed 3 nights in Nov 2024

10/10 Excellent

Katie Mucklow

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an exquisite place. The hospitality and kindness was beyond my imagination.
Stayed 3 nights in Nov 2024

10/10 Excellent

Mauricio

Stayed 6 nights in Aug 2024

10/10 Excellent

Shahd

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The BEST
Stayed 4 nights in Jul 2024

10/10 Excellent

Firas

Stayed 2 nights in Oct 2024

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Kevin, Winter Garden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kempinski hotel Cancun is a very nice hotel. The service is great. Room is very clean.
Stayed 3 nights in Oct 2024

8/10 Good

Aylar

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Sep 2024

10/10 Excellent

Shemetria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome!
Stayed 6 nights in Sep 2024

10/10 Excellent

Shemetria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2024

8/10 Good

Patrick, Houston

Travelled with partner
Liked: Cleanliness, staff & service
Needs serious property renovation. Close to restaurants but very limited on property. Staff is fantastic! All smiles, helpful and courteous!
Stayed 4 nights in Oct 2024

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about my stay at the Kempinski Cancun, the staff was friendly and very attentive and it was an overall very relaxing experience from the pool to the beach to the room, I’ll definitely be back.
Stayed 4 nights in Sep 2024

10/10 Excellent

faisal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 4 nights in Jun 2024

10/10 Excellent

Aylar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service and friendly staff. Beautiful traditional hotel with new bed and furniture, but I think it's about time to renovate specially the bathrooms. Food was great and normal " roomservice prices", but when I asked for their welcome drink to my room (that wasn't a part of the Roomservice menu) I think it was ridiculous overpriced to charge 500 pesos (25 $) for two non alcoholic "lemonades". They explained that this was not a lemonade but a welcome drink, but it's made by water, lemon, cucumber and sugar. I didn't appreciate this at all and I think they should mention in advance next time they want to charge these absurd prices for a non alcoholic drink. All in all, we loved the hotel and will com back if they renovate their bathrooms. The beach and view from our room was like a paradise.
Stayed 2 nights in Sep 2024

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extraordinary experience Excellent hotel and very friendly staff
Stayed 3 nights in Sep 2024

10/10 Excellent

Lucia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food and service was amazing
Stayed 5 nights in Aug 2024

10/10 Excellent

lacey

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am always wary of hotels, especially in Cancun. We have traveled often to the area but like to try new places! I also always try to search for a 5 star hotel. This by far was one of the nicest hotels we have been at. Starting with the employees they all gave us impeccable service truly making it not only a 5 star feeling but VIP. Everything was phenomenal from the suite to the beach to the pool to the food as well.
Stayed 3 nights in Aug 2024

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying in this property, it is probably the best in Cancun since I’ve been there 23 times! Although it is a lot more expensive for dinning. Breakfast buffet is 60 dollar per person and a small lunch for 3 ppl is definitely over 100 dollar. It’s very quiet and luxurious so I feel like it is worth it. Will definitely go back
Stayed 6 nights in Aug 2024

2/10 Terrible

Irena D

Travelled with family
Disliked: Staff & service
This was my first time at this hotel. I took two of my kids to enjoy four nights before the school starts. I was looking for a high-quality All-inclusive resort. This hotel is FALSE advertising itself as such. When we arrived, the hotel was almost empty; except of standing around personnel was no one seen around. It was an alarming sign. At the check in they announced that in addition to $450/night I already paid, I need to pay an additional $70/day in the resort fees and no food or drinks were included. I took my kids for a quick, breakfast and was charged $71 for a salad, one chicken wrap and one order of tacos of very low quality. The chicken was dry and pieces of egg in it were disgusting. I came back to the front desk and asked them to refund the money BEFORE I even checked in. They refused to provide any refund. I took a taxi and went to Moon Palace resort where I enjoyed very much. I lost all my money I paid to Kempinski. If I would stay, my vacation would be ruined. I don’t know how they got positive reviews, which tricked me into buying this stay. Maybe those are all fake reviews or possibly the new ownership of the hotel is the reason for the pretty shell with no value to offer.
Stayed 4 nights in Aug 2024