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Melia Casa Maya Cancun All Inclusive

3.5 star property
3.5-star beachfront property near Langosta Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Melia Casa Maya Cancun All Inclusive

Water park
Down comforters, minibar, iron/ironing board, free cribs/infant beds
3 restaurants, local cuisine
Grand Suite | Living area
3 restaurants, local cuisine

Reviews

8.2 out of 10

Very good

Popular amenities

  • Breakfast included
  • Pool
  • Bar
    Bar
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping

Explore the area

Map
Blvd. Kukukcan KM 5.5, Cancun, ROO, 77500
  • Langosta Beach
    3 min walk
  • Tortuga Beach
    15 min walk
  • Playa Tortugas
    2 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    33 min drive

Room options

View all photos for The Level, Suite, Ocean View

Down comforters, minibar, iron/ironing board, free cribs/infant beds

The Level, Suite, Ocean View

  • 81 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Suite

Down comforters, minibar, iron/ironing board, free cribs/infant beds

Grand Suite

  • 104 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed and 2 Twin Beds

View all photos for The Level, Room, Ocean View

Down comforters, minibar, iron/ironing board, free cribs/infant beds

The Level, Room, Ocean View

  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Melia Room, Room, Ocean View

Down comforters, minibar, iron/ironing board, free cribs/infant beds

Melia Room, Room, Ocean View

  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Room (The Level, Swim Up)

Room (The Level, Swim Up)

Room (The Level, Swim Up)

  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Ocean View

Suite, Ocean View

Suite, Ocean View

  • 41 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Suite (The Level, Swim Up)

Down comforters, minibar, iron/ironing board, free cribs/infant beds

Suite (The Level, Swim Up)

  • 81 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

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About the area

Cancun

On the beach.A stay at this Zona Hotelera property places you within half a mile (1 km) of Langosta Beach and 3 miles (5 km) of Cancun Convention Center. La Isla Shopping Mall and Ultramar Ferry Puerto Juárez are also within 6 miles (10 km).

What's nearby

  • Langosta Beach - 3 min walk
  • Tortuga Beach - 15 min walk
  • Cancun Convention Center - 6 min drive
  • La Isla Shopping Mall - 10 min drive
  • Ultramar Ferry Puerto Juárez - 11 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 27 min drive

Restaurants

  • ‪Breakfast - ‬7 min walk
  • Venecia
  • Las Olas
  • ‪RIU Caribe Pizzeria - ‬7 min walk
  • Swim-up Bar

About this property

Melia Casa Maya Cancun All Inclusive

3.5-star beachfront property near Langosta Beach
Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. Bring your whole family to Melia Casa Maya Cancun All Inclusive for summer fun including 2 outdoor swimming pools, a complimentary water park, and a children's pool.

Free breakfast is available daily. There are 3 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This beach property also offers a garden and a terrace. Free self parking is available.

This 3.5-star Cancun property is smoke free.

  • 260 guestrooms or units
  • 8 levels
  • 2 buildings
  • 3 dining venues
  • 4 bars or lounges
  • Buffet breakfast (free)
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Computer for guest use
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Lockers available
  • Bar by the pool
  • Swim-up bar
Melia Casa Maya Cancun All Inclusive offers 260 accommodations with minibars and coffee/tea makers. Rooms open to balconies or patios. Beds feature down comforters. Accommodations at this 3.5-star property have kitchenettes with microwaves. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. 32-inch flat-screen televisions come with cable channels. Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

English, Spanish

Property amenities

Family friendly

  • 2 outdoor pools
  • Babysitting services
  • Children's games
  • Children's pool
  • Free cribs/infant beds
  • Free water park access
  • Grocery/convenience store
  • Kitchenette
  • Laundry facilities
  • Microwave
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Onsite parking includes off-street options
  • Airport shuttle available
  • Area shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 3 restaurants
  • 4 bars/lounges, 1 swim-up bar and 1 poolside bar
  • Room service available

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Children's pool
  • Free water park access
  • Playground
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 71
  • In-room accessibility
  • Pool access ramp on site
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch flat-screen TV
  • Cable channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Down comforter
  • Free cribs/infant beds

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Coffee/tea maker
  • Kitchenette
  • Microwave
  • Minibar

More

  • Iron/ironing board (on request)
  • Phone
  • Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

This property is closed from November 1 2023 to December 15 2024 (dates subject to change).
The property will be renovating from November 1 2023 to December 15 2024 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • Bar/lounge
  • Elevator
  • Front desk
  • Hallway
  • Lobby
  • Swimming pool
 

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Melia Casa Maya Cancun All Inclusive

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Casa Maya
Casa Maya Cancun
Casa Maya Hotel
Hotel Casa Maya
Hotel Casa Maya Cancun
Maya Casa
Cancun Casa Maya
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Imperial Fiesta Club Hotel Casa Maya

Melia Casa Maya Cancun All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 519 out of 1047 reviews" "
Rating 8 - Good. 267 out of 1047 reviews" "
Rating 6 - Okay. 138 out of 1047 reviews" "
Rating 4 - Poor. 56 out of 1047 reviews" "
Rating 2 - Terrible. 67 out of 1047 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Tabatha

10/10 Excellent

velky

Stayed 3 nights in Sep 2023

2/10 Terrible

Mari J.

Stayed 3 nights in Oct 2023

8/10 Good

Vanta

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean but the beach was a little bit dirty
Stayed 6 nights in Oct 2023

10/10 Excellent

Angelica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I stayed for three days 2 nights. Attention was excellent. Very safe and quiet. Only bad thing was the tv control had no batteries. Food was great. V
Stayed 3 nights in Oct 2023

10/10 Excellent

IRMA

Travelled with group
Liked: Cleanliness, room comfort
Love the spaces and overall.
Stayed 3 nights in Oct 2023

6/10 Okay

Tara

Liked: Cleanliness
Simple hotel to stay in if you're doing more exploring and touring. It's comfortable just to rest. Remember in Cancun everything is a tip!
Stayed 5 nights in Oct 2023

8/10 Good

Elsa

Stayed 8 nights in Oct 2023

10/10 Excellent

james

Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2023

8/10 Good

Sergio, Richmond

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything is very clean, the room is good, very big but the building is old and they had construction on my side and the three days it was a lot of noise but the worst was the first one, they didn't let me sleep until 2:00am
Stayed 3 nights in Oct 2023

10/10 Excellent

adam przemyslaw

Liked: Cleanliness, property conditions & facilities
Stayed 11 nights in Sep 2023

10/10 Excellent

Pavandeep

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great beach and pool! Good spot in cancun
Stayed 1 night in Oct 2023

6/10 Okay

Hope

Disliked: Cleanliness
the rooms are very dated. it was rust all around the top part of my tub and at the base. I could have thrown up. This was my bday trip and I asked for an upgrade upon arrivng. I didnt even complain I just stuck it out bcus if that was an upgrade, I assume they had none better. That room was a suite instead of a regular room he told me. Aside from that, great customer service, directly on the beach, beach chairs etc. onsite restaurant was okay.
Stayed 3 nights in Aug 2023

8/10 Good

Jim

Travelled with partner
Liked: Cleanliness
Great view
Stayed 4 nights in Oct 2023

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were very helpful and l99k3d after us birh very well..clean,large suite,nice decor,very happy with our stay.
Stayed 3 nights in Sep 2023

10/10 Excellent

Laura Alicia

Stayed 5 nights in Oct 2023

10/10 Excellent

Stephen

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff is at the top of the line in friendliness and being professional's. The entertainment staff is superb Juan and Alejandro are the best in their field. We have been there 2 years in a row and will keep coming back. We were a family of 9 this trip and hope to bring more every trip. Thank you and all your staff for being a super group
Stayed 8 nights in Oct 2023

4/10 Poor

Lucia

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The property needs a lot of care. The service by the beach and pool was great. At 9 am personnel knocked at our door just to say good morning and by 10:30 there was no water in the room.
Stayed 1 night in Oct 2023

8/10 Good

Damaris

Travelled with family and small children
Liked: Cleanliness, amenities
The hotel is adequate, does appear a little outdated. However, it has a great beach and the location is convenient since you can walk to the bus stop and take the bus to city center. The buffet is actually pretty good, I paid full price but if I had to do it again, I would book to include the breakfast and maybe inquire on any buffet package specials because it could get pricey doing buffet for all meals. They do have a convenience store in the hotel with kitchen basics to cook own food as well. Overall, enjoyed our stay, service at the restaurant was good.
Stayed 3 nights in Sep 2023

10/10 Excellent

Willy

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Reiciel

Liked: Cleanliness, amenities, property conditions & facilities
Very nice place
Stayed 1 night in Sep 2023

10/10 Excellent

Connie

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Kevin

Stayed 2 nights in Sep 2023

8/10 Good

ROBERT

Travelled with family
Liked: Cleanliness, property conditions & facilities
We had our honeymoon there. So, we came back to celebrate our 25yr wedding anniversary, and they put us up in a beautiful suite. Great place with super friendly people. My only complaints were with them charging my cc for $2056 American dollars, rather than $2056 pesos. Then another charge on the same card, they said was declined, but my cc showed it as approved. Both charges will be handled by Chase either way. We still plan on going back again.
Stayed 5 nights in Sep 2023

10/10 Excellent

Arria, Delray Beach

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great beach front property. Clean pools and jacuzzi!
Stayed 2 nights in Sep 2023