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Melia Casa Maya Cancun All Inclusive

4.0 star property
4-star beachfront property near Langosta Beach

Choose dates to view prices

Photo gallery for Melia Casa Maya Cancun All Inclusive

Terrace/patio
Exterior
2 outdoor pools, pool umbrellas, sun loungers
On the beach, white sand, sun loungers, beach umbrellas
View from room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • All-inclusive
  • Housekeeping
  • Air conditioning
  • Laundry

Explore the area

Map
Blvd. Kukukcan KM 5.5, Cancun, QROO, 77500
  • Langosta Beach
    ‪3 min walk‬
  • Cancun Convention Center
    ‪6 min drive‬
  • La Isla Shopping Mall
    ‪10 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for The Level, Suite, Ocean View

Down comforters, minibar, soundproofing, iron/ironing board

The Level, Suite, Ocean View

  • 81 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Grand Suite

View from room

The Level Grand Suite

  • 104 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed and 2 Twin Beds

View all photos for The Level, Room, Ocean View

The Level, Room, Ocean View

The Level, Room, Ocean View

  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Melia Room, Ocean View

View from room

Melia Room, Ocean View

  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Room Swim Up

Terrace/patio

The Level Room Swim Up

  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Melia Suite Ocean View

Melia Suite Ocean View

Melia Suite Ocean View

  • 81 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Suite Swim Up

Terrace/patio

The Level Suite Swim Up

  • 81 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed

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About the area

Cancun

On the beach.A stay at this Zona Hotelera property places you within half a mile (1 km) of Langosta Beach and 3 miles (5 km) of Cancun Convention Center. La Isla Shopping Mall and Ultramar Ferry Puerto Juárez are also within 6 miles (10 km).

What's nearby

  • Langosta Beach - 3 min walk - 0.3 km
  • Tortuga Beach - 15 min walk - 1.3 km
  • Playa Tortugas - 2 min drive - 1.8 km
  • Cancun Convention Center - 6 min drive - 5.2 km
  • La Isla Shopping Mall - 10 min drive - 7.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 33 min drive

Restaurants

  • ‪Breakfast - ‬7 min walk
  • ‪Venecia - ‬10 min walk
  • ‪Las Olas - ‬10 min walk
  • ‪RIU Caribe Pizzeria - ‬7 min walk
  • ‪Swim-up Bar - ‬6 min walk

About this property

Melia Casa Maya Cancun All Inclusive

4-star beachfront property near Langosta Beach
Melia Casa Maya Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Bring your whole family to Melia Casa Maya Cancun All Inclusive for summer fun including 2 outdoor swimming pools, a complimentary water park, and a children's pool.

There are 4 restaurants on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a garden and a terrace. Free self parking is available.

This 4-star Cancun property is smoke free.

  • 260 guestrooms or units
  • 8 levels
  • 2 buildings
  • 4 dining venues
  • 3 bars or lounges
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar by the pool
Melia Casa Maya Cancun All Inclusive offers 260 accommodations with minibars and coffee/tea makers. Beds feature down comforters. 55-inch flat-screen televisions come with cable channels.

Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

English, Spanish

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Property amenities

Family friendly

  • 2 outdoor pools
  • Babysitting
  • Children's games
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Soundproofed rooms
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Airport shuttle available
  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Children's pool
  • Free water park
  • Playground
  • Shopping
  • TV in common areas
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (71 inch wide door)
  • Pool access ramp on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 55-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Melia Casa Maya Cancun All Inclusive

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night
  • Sanitation services: MXN 79.20 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Casa Maya
Casa Maya Cancun
Casa Maya Hotel
Hotel Casa Maya
Hotel Casa Maya Cancun
Maya Casa
Cancun Casa Maya
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Imperial Fiesta Club Hotel Casa Maya

Melia Casa Maya Cancun All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 379 out of 846 reviews
Rating 8 - Good. 261 out of 846 reviews
Rating 6 - Okay. 105 out of 846 reviews
Rating 4 - Poor. 37 out of 846 reviews
Rating 2 - Terrible. 64 out of 846 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dawn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and her friends recently stayed at the beautiful, newly updated Melia Casa Maya Cancun All Inclusive in Cancun, and it was an amazing experience. The renovations made everything feel fresh and modern, with stunning decor and a relaxing atmosphere. The staff was incredibly friendly and welcoming, especially Fernanda, who went above and beyond to make our stay special. The food was excellent, with a great variety of delicious options every day. I would definitely stay here again and highly recommend it to anyone visiting Cancun!
Stayed 5 nights in Mar 2025

8/10 Good

America

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

6/10 Okay

Sherelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay with the family! Limited food options for children.
Stayed 3 nights in Mar 2025

6/10 Okay

Kathleen

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
I just got back home after spending 7 nights at Melia Casa Maya with my husband and two small children. I picked this property because we had stayed at the Melia Falcon in Punta Cana DR and had excellent service and the hotel was top notch. I did not pay for Level status at the Falcon or Casa Maya. Casa Maya was a bit of a disappointment after staying at the Falcon in the DR. The service was so so bordering poor at times. At Mercado restaurant, I could eat my entire meal before my drink came. With the exception of Claudia and a few other staff, most of the employees were not very friendly or accommodating. The suite we stayed in was sparse , the minbar lacked snacks and it was difficult at times to get bottled water for our infant’s bottles. We ended up going to the store and buying water. Maybe the level status buys better service at Casa Maya? On the positive side, we enjoyed the water park and the beach was great for kids. Having a suite was helpful with two small children who nap. If I return to Cancun, it probably won’t be to Casa Maya. Casa Maya left me longing for the Melia Falcon in the Punta Cana. Overall, I rate Casa Maya a 5.5/10.
Stayed 7 nights in Mar 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Feb 2025

10/10 Excellent

myeongjin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Feb 2025

10/10 Excellent

Charles Paul, Clarksville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

Digna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Peter

Liked: Property conditions & facilities
Stayed 9 nights in Jan 2025

10/10 Excellent

Nicholas, Pritchard BC

Stayed 7 nights in Jan 2025

10/10 Excellent

JORGE DE LA PEÑA

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2025

6/10 Okay

tiffany reynolds

Stayed 1 night in Jan 2025

6/10 Okay

Jessica

Stayed 5 nights in Dec 2024

4/10 Poor

Albin, Boise

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel was clean, but lacked food options and there is no fitness room. Most of the staff was nice and friendly, there were couple that were rude. The only thing I like about that hotel was their fast respond to provided us with a new and upgraded room after we found mold on the ceiling in our shower. Will not recommend this hotel or stay here again.
Stayed 7 nights in Jan 2025

2/10 Terrible

BASSEM

Travelled with family, Travelled with family and small children
Disliked: Cleanliness
Needs a lot of improvement, limited food options, below average, swimming pool water is not heated
Stayed 4 nights in Jan 2025

8/10 Good

Noemi

Liked: Cleanliness, staff & service
Stayed 10 nights in Dec 2024

4/10 Poor

alaa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2024

2/10 Terrible

Yuwei

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I beg you not to come here, even if they are giving you a good deal. First off, they opened on December 16th, so any reviews before that are either not for this hotel, or fake. You will find the reviews after December 16th are all quite negative. To give you the specifics, as everyone mentions, they first told us the waterpark will be opened December 18th, then it becomes December 20th. As of today December 21st, it is still NOT opened. Only excuses after excuses. The room we got is nothing like what we saw online. The gym is not opened, the bar does not open until 11am, there is no kid’s club, only 1 sit down restaurant opened each night, the beach color is gross and not even close to what you see on their photoshopped website pictures, not to mention the foul smell and tons of seaweed on the beach. The only good things about this hotel are that the food is good, and the service is good. If you have booked here because you are getting you a good deal, please try to get a free refund and book somewhere else, as almost nothing they promised you online will be available here.
Stayed 7 nights in Dec 2024

2/10 Terrible

Ajay Kumar

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

2/10 Terrible

Chintan

Disliked: Cleanliness, staff & service, property conditions & facilities
I am questioning Expedia’s reviews now. This property is worst! No Spa and no gym at property. When we asked for options outside and they were clueless. Service: very very bad. They are not prepared for guests and very rude when it comes to talking with Food: same food every day and with limited options. They have half of the restaurants closed most of the time Room service: none. Their phone line conveniently doesn’t work. Water park: limited and dirty. Expedia customer care I hope you do something about this.
Stayed 3 nights in Dec 2024

2/10 Terrible

Paula

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water or phone services which means you have to tale the long walk to lobby to request anything. The room only had a bed and tv, nothing else no pictures night stand, no chairs. This place is not ready for guess.
Stayed 3 nights in Dec 2024

4/10 Poor

RAUL

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities
Propiedad bien …. Pero servicio de personal malo … incluso los meseros de los bares en la playa que se ponen borrachos y se tardan muchísimo en atenderte !!!!
Stayed 4 nights in Mar 2025

10/10 Excellent

Alejandra Nurko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Jorge alberto

Stayed 3 nights in Jan 2025