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Hyatt Zilara Cancun - Adults Only - All Inclusive

4.5 star property
4.5-star beachfront property near Tortuga Beach

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hyatt Zilara Cancun - Adults Only - All Inclusive

Aerial view
View from property
View from room
Ocean Front Junior Suite Double
Couples treatment rooms, sauna, spa tub, steam room, body treatments

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar

Explore the area

Map
Blvd Kukulcan Km 11.5 HZ, Cancun, QROO, 77500
  • La Isla Shopping Mall
    15 min walk
  • Maria Marie
    1 min walk
  • Cancun Bus Station ADO
    13 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    21 min drive

Room options

View all photos for Ocean View Junior Suite Double

Ocean View Junior Suite Double

Ocean View Junior Suite Double

  • 61 sq m
  • Ocean view
  • Sleeps 4

View all photos for Ocean View Swim Up Suite King

Ocean View Swim Up Suite King

Ocean View Swim Up Suite King

  • 79 sq m
  • Ocean view
  • Sleeps 2

View all photos for Junior Suite Double

Junior Suite Double

Junior Suite Double

  • 61 sq m
  • Sleeps 4

View all photos for Junior Suite King

Junior Suite King

Junior Suite King

  • 61 sq m
  • Sleeps 2

View all photos for Ocean View Junior Suite King

Premium bedding, pillowtop beds, free minibar, in-room safe

Ocean View Junior Suite King

  • 61 sq m
  • Ocean view
  • Sleeps 2

View all photos for Ocean Front Junior Suite Double

Ocean Front Junior Suite Double

Ocean Front Junior Suite Double

  • 61 sq m
  • Ocean view
  • Sleeps 4

View all photos for Ocean Front Junior Suite King

Premium bedding, pillowtop beds, free minibar, in-room safe

Ocean Front Junior Suite King

  • 61 sq m
  • Ocean view
  • Sleeps 2

View all photos for Ocean Front Luxury Suite King

Ocean Front Luxury Suite King

Ocean Front Luxury Suite King

  • 71 sq m
  • Ocean view
  • Sleeps 2

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

  • 124 sq m
  • Ocean view
  • Sleeps 2

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About the area

Cancun

Beachfront retreat .Your stay at this Zona Hotelera property places you within 2 miles (3 km) of La Isla Shopping Mall and Forum By The Sea Mall. Also, Tortuga Beach is within 3 miles (5 km) and Iberostar Cancun Golf Course is within 6 miles (10 km).

What's nearby

  • La Isla Shopping Mall - 15 min walk
  • Cancun Interactive Aquarium - 17 min walk
  • Forum Beach - 2 min drive
  • Cancun Convention Center - 2 min drive
  • Tortuga Beach - 6 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

  • ‪Snack Grand Park - ‬9 min walk
  • ‪El Mirador - ‬9 min walk
  • ‪Lobby Bar - ‬3 min walk
  • ‪Bubba Gump Shrimp Co. - ‬2 min walk
  • ‪Café Solé - ‬8 min walk

About this property

Hyatt Zilara Cancun - Adults Only - All Inclusive

4.5-star beachfront property near Tortuga Beach
Hyatt Zilara Cancun - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At Hyatt Zilara Cancun - Adults Only - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a health club, a spa tub, and a steam room. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

  • 1 building
  • 307 guestrooms or units
  • 8 levels
  • 6 dining venues
  • 5 bars or lounges
  • 6781 sq ft of conference space
  • 630 sq m of conference space
  • Built in 2007
  • Karaoke
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Hyatt Zilara Cancun - Adults Only - All Inclusive offers 307 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. A pillow menu is available. LED televisions come with cable channels.

Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

The onsite spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Japanese, Korean, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 6 restaurants and 1 coffee shop/cafe
  • 5 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 2 outdoor pools
  • Beach yoga
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness center
  • Foosball table
  • Full-service spa
  • Karaoke
  • Pilates classes
  • Racquetball/squash
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Cable channels
  • LED TV

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Turndown service
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

All Inclusive Hyatt
All Inclusive Hyatt Cancun
Cancun Zilara Hyatt
Hyatt All Inclusive
Hyatt Zilara
Hyatt Zilara All Inclusive
Hyatt Zilara Cancun
Zilara Hyatt
Zilara Hyatt Cancun
Royal Cancun Resort
Royal Hotel Cancun
The Royal Hotel Cancun
The Royal In Cancun Hotel Cancun
Hyatt Zilara Adults All Inclusive
Hyatt Zilara Cancun Adults
Hyatt Zilara Adults
Hyatt Zilara Cancun Adults All Inclusive All-inclusive property
Hyatt Zilara Cancun All Inclusive
Hyatt Zilara Adults All Inclusive All-inclusive property
Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
Cancun Hyatt Zilara Cancun - All Inclusive - Adults Only Hotel
Hyatt Zilara Cancun All Inclusive Adults Hotel
Hyatt Zilara All Inclusive Adults Hotel
Hyatt Zilara Cancun All Inclusive Adults
Hyatt Zilara Cancun All Inclusive
Hyatt Zilara All Inclusive Adults
Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only
Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
Hyatt Zilara Cancun Adults Only All Inclusive
Hyatt Zilara Inclusive Adults

Hyatt Zilara Cancun - Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1597 out of 2003 reviews" "
Rating 8 - Good. 253 out of 2003 reviews" "
Rating 6 - Okay. 77 out of 2003 reviews" "
Rating 4 - Poor. 38 out of 2003 reviews" "
Rating 2 - Terrible. 38 out of 2003 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

ROSHAN, Forney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed everything
Stayed 4 nights in Sep 2024

8/10 Good

NINETTE

Stayed 4 nights in Oct 2024

10/10 Excellent

Brian Keith

Stayed 4 nights in Oct 2024

8/10 Good

Nilda Irene

Stayed 17 nights in Oct 2024

10/10 Excellent

Brian Keith

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are the reason we have been to this resort 5 times. They are friendly, attentive and go out of their way to make your stay memorable! The resort is beautiful but in need of some updating. They are planning to be closed from April 1 to December 1 for renovations. I can’t wait to see it in 2026!!

8/10 Good

Nilda Irene

Travelled with partner
Liked: Cleanliness
Had an amazing time. Property definitely needs an upgrade which I heard they will be doing starting in April. Shows were fantastic. Spa also needs an uplift, Jesus the masseuse was awesome.

10/10 Excellent

Virginia

Stayed 6 nights in Sep 2024

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything excellent. food, pools, swim up bar, stanford room comes with a jacuzzi
Stayed 4 nights in Sep 2024

6/10 Okay

Athena

Travelled with partner
Liked: Cleanliness, staff & service
The services were good. The staffs were nice. This hotel is designed with opened space in mind so when you first walk in you will feel the heat and humidity from the lobby unless you go to the restaurants or cafe. Food options were okay and honestly not good for the price that we paid compared to other resort, we were there for 4 nights and by night 2 we already tasted all of their foods. Pools/beach were clean with activities. The building is getting old and needs to be fix. One good thing: they have jet tub inside the room so you can enjoy the water even during the storm( which we had to deal with when we were there). I don’t think we will visit this place again!
Stayed 4 nights in Sep 2024

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness
Top notch service, food, beach, peace, relaxation, entertainment, pool!!!
Stayed 4 nights in Sep 2024

10/10 Excellent

Taquan T

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EVERYTHING ABOUT THIS RESORT IS 5STARS ! FROM THE LOCATION, THE STAFF, THE ROOM, THE VIBES , THE ENERGY, THE FOOD, THE AMBIANCE, THE BEACH, THE POOL, EVERYTHING ! EVERYTHING JUST SCREAMS LUXURY VACATION! THE STAFF IS JUST TOP NOTCH! I CAN NAME A FEW NAMES ! ROSY, ALFREDO, CYNTHIA , MIGUEL, JACK, ETC! THEY HAVE A FEW ACTIVITIES /ENTERTAINMENT TO OCCUPY YOUR TIME THERE BUT NOT REALLY MUCH PARTYING. HOWEVER, IT WAS AN OLDER CROWD. JUST WISH THEY HAD MORE MUSIC PLAYING AND LOUDER WHILE IN THE POOL. BUT EVERYTHING WAS GREAT. LET US CHECK-IN EARLY AND ALL ! LAST BUT NOT LEAST, THE SPA IS ABSOLUTELY AMAZING! PLEASE GO EVEN IF YOU DONT BOOK A MASSAGE, THEY’LL STILL TAKE CARE OF YOU. BUT THANK YOU HYATT ZILARA <3
Stayed 4 nights in Sep 2024

10/10 Excellent

Basil Paul

Stayed 2 nights in Jun 2024

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

2/10 Terrible

Gisele

Disliked: Cleanliness, staff & service, property conditions & facilities
Ohh dear... by far the worse hotel I have ever stayed in Cancun. It is very outdated. The lights on my dresser vanity burnt, it rained a lot and there was water coming out of the light bulbs on the ceiling, which is very unsafe and nonetheless caused a eletrical smoke on the hotel elevators. Huge safety hazard number 1. Hazard number 2: we were awake by staff literally banging the door( we thought it was police or something) asking us to go to lobby, so they didnt have a fire alarm or smoke detectors were not working. Hazard number 3: because of the rain the corridors and lobby were flooded with water and very very slippery for abt 3 days (i understand that after rain is ok to be like that, but 3 days after and still water and mess everywhere? Staff at the beach are really rude and u feel like u cant swim on their beach lol... very controlling environment. We were told werent allowed to swim on the beach before 9 am because they didnt have a life guard by then. The food: the site advertise 6 restaurants but they only have 3 ( punta vista, marie mari and asiana). The room: the disposition of the furniture is not very well thought, i got a bruise on my tight for bumping the bed stool every day. Very narrow arrangement, plus the jets on the bathtub didnt work. The Entertainment: jeez... what a joke. Never been more bored in my life. Im normally not a karen about hotels, but for 600$ a night, i was expecting at least good staff and better amenities. DONT WASTE YOUR MONEY ON IT
Stayed 6 nights in Sep 2024

10/10 Excellent

Muhammad ibrahim

Stayed 7 nights in Sep 2024

10/10 Excellent

Ejiroghene, Plymouth

Stayed 4 nights in Aug 2024

10/10 Excellent

Sanaija

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Everyone is friendly & ready to assist.
Stayed 3 nights in Sep 2024

10/10 Excellent

Ruben

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
After five years, my husband and I returned to the Hyatt Zilara Cancún, where we spent our honeymoon in 2019 , and the experience was nothing short of amazing! From the moment we checked in, we were treated like family. The entire staff went above and beyond to make us feel welcome and cared for throughout our stay. We'd like to give special thanks to Luis at check-in for starting our stay on the perfect note, and Jose for his excellent room service and help with our baggage. Rafael at Marie Marie Restaurant, Martin, Ivan, and Camilo at Asiana, and Hugo at Punta Vista Restaurant ensured every meal was a delight. Victor and Reyes (and actually, Reyes remembered my husband and I from five years ago!) made the pool area a relaxing escape, while Fernando with the pool towels added a personal touch. Charlie from entertainment kept things lively, and Bertha at the spa was the nicest and sweetest lady we’ve ever met! Lastly, a big thanks to Carlos, the photographer, and Ivan at the Time Out Sports Bar (best drinks ever!) for capturing and creating memorable moments. We also want to thank Jair, who went above and beyond in helping us at the time of leaving, making our departure just as memorable as the rest of our stay. Everyone made our visit so special and personal—it truly felt like coming home. We can’t recommend the Hyatt Zilara Cancún enough for its exceptional service and the wonderful team who made our stay unforgettable. Thank you All
Stayed 8 nights in Aug 2024

4/10 Poor

Francisco, Miami

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Terrible place overrated, No premium drinks available, very weak communication during storm times, I felt to the floor because water ran inside through under the door
Stayed 5 nights in Sep 2024

8/10 Good

justin

Stayed 3 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Ishant, Brampton

Stayed 5 nights in Aug 2024

10/10 Excellent

vitaline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this resort! The staff are wonderful. The property is clean. Zilara is a great place to come for a relaxing vacation. During the tropical storm, the safety of guests was a priority. The whole team deserves kudos for their work. The team collaboration was impressive. Management. please acknowledge the staff in some way also. I especially want to acknowledge the spa team: Yoel, Miguel, Yadira and Rosy. Sergio the bell-person was very helpful and always greeted with a warm smile. Jose and the other fitness staff were understanding. Dominquez and Manuel provided professional room service. I can’t wait to return to Zilara.
Stayed 4 nights in Sep 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
The beach area was clean and beautiful. Had great food options.
Stayed 4 nights in Sep 2024