There was no heat in the room I stayed in. I arrived back at my room just after midnight, to no heat. It was Minus 23 degrees Celsius on this night...that's Minus 9.4 degrees in Fahrenheit...AND THERE WAS NO HEAT!!! I called down to the front desk and got no answer...so I bundled up under the blankets to spend a cold, cold night in my room. Upon checking out, I complained that there was no heat...and got little to no reaction from the person working the desk. As if people complaining about the lack of heat happened all the time. I asked for a refund, a partial refund...something!!! To which the person at the desk said, there's nothing I can do and then she stopped talking...just staring at me. One of the worst hotel stays I have ever had!!! Now, if they respond to this saying it was an isolated incident, don't believe them. Do not stay at this property!!! They don't care!!!