8/10 Good
Anita
Travelled with partner
5 Sep 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Couples Tower Isle was overall a positive experience. The resort was clean, and our housekeeper did an excellent job, performing daily cleaning and turndown service. I appreciated not needing to carry money since tips aren’t accepted, and all activities and items could be charged to our room.
The free transportation from Montego Bay airport was smooth, thanks to Austin, and the Couples waiting area at the airport was very accommodating. The bellhop took great care of us at check-in, and when we left, he kindly stored my juice in the fridge while we waited for our ride. However, no one came to pick up our bags as scheduled, so we ended up bringing them down ourselves.
A more thorough orientation at check-in would have helped, as we missed the Wednesday dinner on the beach due to not knowing about it. We dined at Eight Rivers for my birthday, but the food took too long and arrived lukewarm.
We only learned about the QR code for room service and hotel info on our third night. As an Expedia VIP Gold member, I requested a room upgrade and late check-out but was not accommodated despite low occupancy. However, they did provide champagne and cookies the night before my birthday.
The resort is beautiful and clean, but areas like the Patio restaurant can be humid when the AC is off. Special thanks to Tamoy for her helpful recommendations and great caramel macchiato. With a few minor improvements, this could easily be a 10/10 experience.
Anita
Stayed 6 nights in Aug 2024