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Emporio Cancun Optional All Inclusive

4.0 star property
4-star beachfront resort near Delfines Beach

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Emporio Cancun Optional All Inclusive

Aerial view
Outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas, sun loungers
Standard Room
3 restaurants, breakfast, lunch, dinner served; international cuisine
Deluxe Suite, 1 King Bed with Sofa bed, Partial Ocean View | View from room

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • All-inclusive
  • Breakfast available
  • Room service
  • Housekeeping

Explore the area

Map
Blvd. Kukulcan, Retorno Gucumatz, Km.17, Lote 49, Segunda Etapa, Zona Htl., Cancun, QROO, 77500
  • Maya Museum of Cancun
    ‪1 min walk‬
  • Iberostar Cancun Golf Course
    ‪7 min walk‬
  • Oasis Arena
    ‪9 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪16 min drive‬

Room options

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Suite, 1 King Bed with Sofa bed

  • 40 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Partial Ocean View

Deluxe Suite, 1 King Bed with Sofa bed, Partial Ocean View | View from room

Deluxe Suite, 1 King Bed with Sofa bed, Partial Ocean View

  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Double Room, Partial Ocean View

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Double Room, Partial Ocean View

  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Doble Room Oceanfront

Deluxe Doble Room Oceanfront

Deluxe Doble Room Oceanfront

  • 35 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront

  • 40 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Swim up King Oceanfront Only Adults

Swim up King Oceanfront Only Adults

Swim up King Oceanfront Only Adults

  • 40 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Swim up Double Oceanfront Only Adults

Swim up Double Oceanfront Only Adults

Swim up Double Oceanfront Only Adults

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room

View from room

Deluxe Double Room

  • 35 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Occidental Costa Cancún All Inclusive

Pool
Breakfast included
All-inclusive
Spa
3.9 out of 5, Good, (2358)
The price is CA $793
per night
CA $965 total
includes taxes & fees
4 Feb - 5 Feb
Occidental Costa Cancún All Inclusive

About the area

Cancun

Beachside getaway.Your stay at this Zona Hotelera resort places you within 3 miles (5 km) of Delfines Beach and La Isla Shopping Mall. Maya Museum of Cancun and Iberostar Cancun Golf Course are also within half a mile (1 km).
View more Resorts in CancunOpens in a new window

What's nearby

  • Maya Museum of Cancun - 1 min walk
  • Iberostar Cancun Golf Course - 7 min walk
  • Aquaworld - 16 min walk
  • El Rey Ruins - 3 min drive
  • Delfines Beach - 4 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 16 min drive

Restaurants

  • ‪Hotel Emporio Cancun - ‬4 min walk
  • ‪Tun-kul - ‬4 min walk
  • ‪El Maguey, Restaurant - ‬12 min walk
  • ‪Market Place - ‬9 min walk
  • ‪MakiTaco - ‬9 min walk

About this property

Emporio Cancun Optional All Inclusive

4-star beachfront resort near Delfines Beach
Some rates at Emporio Cancun Optional All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Emporio Cancun Optional All Inclusive offers its guests a children's pool, an outdoor pool, a waterslide, and a 24-hour fitness center. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. Public spaces have WiFi for a fee.

Event space at this resort measures 8288 square feet (770 square meters) and includes conference space. Spa services, a terrace, and an arcade/game room are also featured at Emporio Cancun Optional All Inclusive. Limited free parking is available on a first-come, first-served basis.

This 4-star Cancun resort is smoke free.

  • 450 guestrooms or units
  • 9 levels
  • 12 buildings
  • 3 dining venues
  • 2 bars by the pool
  • 8288 sq ft of conference space
  • 770 sq m of conference space
  • Built in 1983
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Swim-up bar
Emporio Cancun Optional All Inclusive offers 450 air-conditioned accommodations with safes and coffee/tea makers. Televisions come with cable channels.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Languages

English, Spanish

Property amenities

Family friendly

  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: WiFi (MXN 0 per day)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (MXN 0 per day)

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–noon: MXN 495 for adults and MXN 320 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 2 poolside bars, 1 swim-up bar and 1 bar
  • Room service available

Things to do

  • 24-hour fitness center
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Outdoor pool
  • Playground
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 55-inch TV
  • Cable channels

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)

Food and drink

  • Coffee/tea maker

More

  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 1800

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Emporio Cancun Optional All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 76 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 495 for adults and MXN 320 for children
  • Fee for in-room wireless internet: MXN 0 per day (rates may vary)
  • Fee for wireless internet in public areas: MXN 0 per day (rates may vary)
  • Late check-out fee: MXN 1800 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Cancun Emporio
Emporio Family
Emporio Family Cancun
Emporio Family Suites
Emporio Family Suites Cancun
Emporio Family Suites Condo
Emporio Family Suites Condo Cancun
Emporio Suites Cancun
Emporio Suites Family
Emporio Suites Family Cancun
Emporio Hotel Cancun Condo
Emporio Hotel Condo
Emporio Cancun
Emporio Hotel Cancun
Emporio Hotel Suites Cancun
Emporio Cancun Hotel
Emporio Hotel
Emporio Cancun Resort
Emporio Resort

Emporio Cancun Optional All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 737 out of 1558 reviews" "
Rating 8 - Good. 337 out of 1558 reviews" "
Rating 6 - Okay. 199 out of 1558 reviews" "
Rating 4 - Poor. 125 out of 1558 reviews" "
Rating 2 - Terrible. 160 out of 1558 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Karen a

Travelled with family
Liked: Cleanliness, staff & service
I've been here several times. I really enjoy it, very laid back. It was a bit noisy with construction (jack hammering) I didn't mind too much. I also think they need to raise the game on the buffet choices. Maybe have something special. Was just "food". The two specialty restaurants were very good. I always enjoy my stay here. Staff helpful.

10/10 Excellent

Karen a

Liked: Cleanliness
Stayed 8 nights in Nov 2024

8/10 Good

Ninfa

Liked: Cleanliness, staff & service, property conditions & facilities
Clean , and staff was very friendly.
Stayed 4 nights in Oct 2024

8/10 Good

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property and the service is excellent.
Stayed 2 nights in Oct 2024

10/10 Excellent

Christian

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Yair

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay again there!!
Stayed 5 nights in Oct 2024

8/10 Good

Lindsay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well maintained and the staff friendly. My only issue is that they need to vary their menu, the food becomes boring after a few days.
Stayed 5 nights in Oct 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful three night stay at the Emporio. The hotel is located on the best section of the beach in Cancun’s Hotel Zone. The staff was very friendly and helpful. Service is the restaurants was also great. The property is very clean and recently renovated. Overall very good value for money.

4/10 Poor

Maria

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The hotel is not handicap accessible. My mom is in a wheelchair right now which we informed the property of so they said they would put us in a room nearby. When we arrived we paid for a deluxe room with an ocean view, the view was of the pool and the room was dirty, outdated, there was mold on the furniture, the phone and lockbox didn’t work so we were moved rooms. They moved us to a room on the 9th floor which you had to sneak by the side of the pool to go to the restaurant- again, my mom is in a wheelchair right now. Finally, the moved us to a handicap accessible room with no view at all and said they would not refund the difference we paid for ocean view because they don’t have accessible rooms that view the ocean. The last two days the tv broke and they said they could move us rooms AGAIN if we wanted a tv… They are doing construction so there is no spa, all of the ramps are closed, room service isn’t included in the the all inclusive price, coconut drinks are not included in all inclusive, even though the hotel is empty the pool beds aren’t included in the package, the pool beds have tears. The chairs have black mold growing on them. Nothing seems clean. The only redeeming qualities are the servers by the pool. Mercedes and Javier and the Ciu restaurant manager. This place needs updating along with new front desk managers. Please avoid.
Stayed 4 nights in Oct 2024

8/10 Good

Marlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great hotel, and great service Fernando at the front desk was very helpful and made sure we had a warm welcome. All of the staff, waitresses, bartenders, housekeepers, were super nice and attentive. It was nice to get to know the staff and be recognized by them. Being in Cancun we all expect to not have any decent food however the food in the property was so good! Our only complaint is that one of our room’s had a leak coming from a light fixture. We called and had maintenance “fix” it but the patch that was placed fell off after a few hours and the leak continued. We notified the hotel days into our stay so I think they didn’t bother to move us to a new room. This was a very small issue to us compared to all the positive things we got to experience here.
Stayed 6 nights in Sep 2024

2/10 Terrible

jasmine

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
You pay for what you get in this property. There’s 3/4 restaurants included in the all inclusive but only could find 2 which 1 closed at 5pm and the other one seemed to never be opened. The food in the buffet was super below par, it even made me sick! I was out for 2 days during my stay. They took 2 whole days to pick up plates outside of our room. They didn’t even want to change 50$ in USD to MXN currency…over all, if you want a hotel that’s close to beaches and bus accessible I guess it’s okay but I won’t stay here again. 2/10
Stayed 4 nights in Sep 2024

8/10 Good

Ricardo

Liked: Staff & service
Need maintenance
Stayed 6 nights in Sep 2024

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 7 nights in Sep 2024

10/10 Excellent

Roberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Sep 2024

10/10 Excellent

Enrique

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the place
Stayed 2 nights in Sep 2024

10/10 Excellent

Nouri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Emilio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Sep 2024

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, get the all inclusive if you plan to stay in the hotel, it is worth it
Stayed 2 nights in Jun 2024

6/10 Okay

Maria Cristina

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Well to start off they need to take off the optional off, I thought it was part of the name of the hotel! Your only pay for flights and your hotel no food or drinks are included, so we had to pay extra for that and it was a lot! And the food was not that good! All together it was like $ 800 and person that we pay and like I side the food was not that good the rooms are to small, inside the restroom the showers need updates bc it looks like they have mole! Are AC was not working well so are room was mostly hot at nights. Last time for us at that hotel!
Stayed 4 nights in Sep 2024

10/10 Excellent

Rubi

Stayed 1 night in Aug 2024

8/10 Good

Héctor

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
The service is good but it should be considered to include the transportation service from the airport to the hotel
Stayed 1 night in Sep 2024

2/10 Terrible

irma

Stayed 3 nights in Aug 2024

6/10 Okay

Martin

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Breakfast is not so good
Stayed 6 nights in Sep 2024

8/10 Good

Victor

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was memorable.
Stayed 6 nights in Sep 2024

10/10 Excellent

Wilderman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and the staff is very friendly
Stayed 5 nights in Sep 2024