See all properties

Hard Rock Hotel Cancun - All Inclusive

4.5 star property
4.5-star beachfront property near Iberostar Cancun Golf Course

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hard Rock Hotel Cancun - All Inclusive

View from room
On the beach, white sand, sun loungers, beach umbrellas
Premium bedding, down comforters, free minibar, in-room safe
6 bars/lounges, 2 swim-up bars
Outdoor pool, pool umbrellas, sun loungers

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • Pet-friendly
  • All-inclusive
  • Spa
  • Laundry

Explore the area

Map
Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500
  • Ballenas Beach
    ‪3 min walk‬
  • Aquaworld
    ‪10 min walk‬
  • Kukulcan Plaza Shopping Mall
    ‪17 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪17 min drive‬

Room options

View all photos for Deluxe Family Lagoon View (Two Bedroom)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Family Lagoon View (Two Bedroom)

10.0 out of 10
Exceptional
(1 review)
  • 80 sq m
  • Lagoon view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Double Room, Lagoon View

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Double Room, Lagoon View

7.6 out of 10
Good
(8 reviews)
  • 40 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room, 2 Double Beds

9.4 out of 10
Exceptional
(13 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(6 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lagoon View

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room, 1 King Bed, Lagoon View

8.8 out of 10
Excellent
(21 reviews)
  • 40 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View King

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Ocean View King

8.0 out of 10
Very good
(13 reviews)
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View Double

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Ocean View Double

8.2 out of 10
Very good
(26 reviews)
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Diamond Ocean View

Premium bedding, down comforters, free minibar, in-room safe

Diamond Ocean View

8.6 out of 10
Excellent
(15 reviews)
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Royalty Ocean View King

Premium bedding, down comforters, free minibar, in-room safe

Rock Royalty Ocean View King

9.0 out of 10
Wonderful
(7 reviews)
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Suite Ocean view (One Bedroom)

Premium bedding, down comforters, free minibar, in-room safe

Rock Suite Ocean view (One Bedroom)

  • 59 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Rock Suite Ocean View (Two Bedroom)

Premium bedding, down comforters, free minibar, in-room safe

Rock Suite Ocean View (Two Bedroom)

  • 99 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Family Ocean View Double Beds - Two Bedroom

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Family Ocean View Double Beds - Two Bedroom

8.0 out of 10
Very good
(1 review)
  • 80 sq m
  • Ocean view
  • Sleeps 6
  • 4 Double Beds

View all photos for Deluxe Family Ocean View - Two Bedroom

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Family Ocean View - Two Bedroom

  • 80 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Similar properties

Aerial view

Wyndham Alltra Cancun All Inclusive Resort

Pool
All-inclusive
Spa
Kids pool
4.4 out of 5, Excellent, (5811)
The price is CA $534
per night
CA $534 total
includes taxes & fees
1 Feb - 2 Feb
Wyndham Alltra Cancun All Inclusive Resort

About the area

Cancun

On the beach.With a stay at this Zona Hotelera property, you'll be within half a mile (1 km) of Aquaworld and 2 miles (3 km) of Iberostar Cancun Golf Course. La Isla Shopping Mall and Delfines Beach are also within 3 miles (5 km).

What's nearby

  • Aquaworld - 10 min walk
  • Iberostar Cancun Golf Course - 2 min drive
  • Delfines Beach - 4 min drive
  • La Isla Shopping Mall - 5 min drive
  • Cancun Interactive Aquarium - 5 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

Restaurants

  • ‪Restaurant nebbiolo en cancun - ‬2 min walk
  • ‪Fred's House - ‬5 min walk
  • ‪JW Marriott Lobby Bar - ‬4 min walk
  • ‪Porfirio's Cancun - ‬5 min walk
  • ‪Puerto Madero - ‬4 min walk

About this property

Hard Rock Hotel Cancun - All Inclusive

4.5-star beachfront property near Iberostar Cancun Golf Course
Hard Rock Hotel Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hard Rock Hotel Cancun - All Inclusive like a complimentary children's club and an outdoor pool.

There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a children's pool, outdoor tennis courts, and a health club. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Cancun property is smoke free.

  • 1 building
  • 600 guestrooms or units
  • 12 levels
  • 5 dining venues
  • 2 swim-up bars
  • 6 bars or lounges
  • 16404 sq ft of conference space
  • 1524 sq m of conference space
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
Hard Rock Hotel Cancun - All Inclusive offers 600 accommodations with indoor private spa tubs and free minibar items. Rooms open to balconies. Beds feature down comforters and premium bedding. LCD televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily.

The Rock Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with Turkish bath/hammam.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • 5 restaurants and 1 coffee shop/cafe
  • 2 swim-up bars and 6 bars/lounges
  • 24-hour room service

Things to do

  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness center
  • Full-service spa
  • Lifeguards on site
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Shopping
  • Table tennis
  • Tennis
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 35
  • Handrails in stairways
  • Stairway handrail height (inches): 35
  • Stair-free path to entrance
  • 2 stairs to reach property
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 4 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

Room amenities

Entertainment

  • LCD TV
  • Satellite channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels

Food and drink

  • Espresso maker
  • Free bottled water
  • Free minibar

More

  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Private indoor spa tub
  • Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per week
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 34 per person (roundtrip)
  • Pet fee: USD 150 per pet, per week
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

All Inclusive Hard Rock Hotel
All Inclusive Hard Rock Hotel Cancun
Cancun Hard Rock Hotel
Hard Rock All Inclusive
Hard Rock Hotel All Inclusive
Hard Rock Hotel All Inclusive Cancun
Hard Rock Hotel Cancun
Hard Rock Hotel Cancun All Inclusive
Hard Rock Hotel All Inclusive All-inclusive property
Hard Rock Cancun Inclusive in
Hard Rock Hotel Cancun All Inclusive
Cancun Hard Rock Hotel Cancun - All Inclusive Hotel
Hard Rock Hotel Cancun - All Inclusive Cancun
Hard Rock Hotel All Inclusive
Hard Rock Cancun All Inclusive
Hard Rock All Inclusive
Hotel Hard Rock Hotel Cancun - All Inclusive Cancun
Hotel Hard Rock Hotel Cancun - All Inclusive
Hard Rock Cancun All Inclusive

Hard Rock Hotel Cancun - All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 470 out of 1008 reviews" "
Rating 8 - Good. 188 out of 1008 reviews" "
Rating 6 - Okay. 128 out of 1008 reviews" "
Rating 4 - Poor. 75 out of 1008 reviews" "
Rating 2 - Terrible. 147 out of 1008 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Yuneisy

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Super clean and beautiful hotel but need improvement on dining availability, doesn’t have too many restaurants, we must to make long lines to eat ( 2 hours), also the buffet doesn’t have the quality expected. The entertainment could be better, needs more shows, more artists during the day and different areas available to party should be a great idea. Also should be great to have a night club instead than just party at the lobby.
Stayed 4 nights in Dec 2024

10/10 Excellent

Luis Alberto

Travelled with family
Liked: Amenities
Great resort for families
Stayed 5 nights in Nov 2024

10/10 Excellent

Luis Alberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The resort is great

6/10 Okay

ISMAEL ORNELAS

Travelled with family
Liked: Cleanliness, property conditions & facilities
Primero felicitaciones a la mesera Margarita en el area de la alberca, super bien organizada y atenta con todos los clientes. De igual manera a todo el staff del restaurante Frida y el área de cafetería. Desafortunadamente la experiencia en restaurante Toro pésima, dan preferencia al cliente extranjero y menosprecian al cliente nacional, cuando cuestionas existe inconsistencia en su argumento. Al momento de la recepción no explican varias cosas, igual por dar prioridad al cliente extranjero. El equipo de Legendary con una atención pésima, programan citas y bo respetan horarios. Recomiendo si eres Mexicano mejor buscar otras opciones antes de voltear a esta cadena.
Stayed 7 nights in Oct 2024

10/10 Excellent

Luis Alejandro

Stayed 3 nights in Sep 2024

8/10 Good

Nina De la

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Jerome, San Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Security, cleanliness great staff service!
Stayed 2 nights in Oct 2024

6/10 Okay

Mariola Fernanda Sanchez

Liked: Staff & service
The Toro restaurant was very good, and the Frida restaurant. All the other restaurants were okay nothing amazing. The workers were very friendly, and catered to anything we needed. The pool and the views from our room were also very good! My main dislike is the company the hotel recommend for transport. They got us there, but on the day we left they showed up early, and didn’t even give us a call or anything. So we had to get a cab that cost 45 dollars. After we already paid extra for the transportation services prior to coming to Cancun.
Stayed 4 nights in Oct 2024

10/10 Excellent

LATOYA

Liked: Cleanliness
Stayed 1 night in Oct 2024

10/10 Excellent

Amardeep Singh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We visited Tulam and cab drivers rips you off. They charge you way over price and make you pay them.
Stayed 4 nights in Oct 2024

6/10 Okay

Robert

Travelled with partner
Liked: Staff & service
The drinks were good, pools were clean. The VIP pools and restaurant were closed for remodeling. In the main pool a lot of maintenance workers working on wires around guests. The carpets were dirty and smelly, especially in the hallways. Also is a non-smoking property, but we saw people vaping and no one said anything.
Stayed 2 nights in Oct 2024

10/10 Excellent

LATOYA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about the property
Stayed 1 night in Oct 2024

10/10 Excellent

Przemyslaw

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Really nice hotel good atmosphere friendly staff all around. Tasty food drinks well made Clean all around. Entertainment every night. Good choice of food in the restaurants. Beach decent with sunbeds
Stayed 4 nights in Oct 2024

4/10 Poor

Miles

Travelled with group
Stayed 3 nights in Oct 2024

10/10 Excellent

Delsie

Liked: Cleanliness, property conditions & facilities
The staff was great
Stayed 4 nights in Oct 2024

8/10 Good

Ramandeep

Travelled with group
Liked: Staff & service, amenities
The layout is very nice with infinity pool that faces the beach. The food is good and service is very good.
Stayed 4 nights in Oct 2024

10/10 Excellent

Sierra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

2/10 Terrible

Arteen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

6/10 Okay

Alton

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like that it was empty
Stayed 3 nights in Sep 2024

10/10 Excellent

Damian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at this hotel, amazing pools and beach. Restaurants were amazing, specially the Japanese. Staff was great, shoutout to Martin from entertainment, he really made us feel like family.
Stayed 7 nights in Sep 2024

10/10 Excellent

Jennifer

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the food!!! EL TORO is the best!! And the burgers are amazing ❤️ we love hard rock cancun!!!
Stayed 3 nights in Aug 2024

6/10 Okay

Kienda

Travelled with partner
Liked: Staff & service
Elevator is too small
Stayed 4 nights in Aug 2024

4/10 Poor

Jesus

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

natalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They like a lot all the things in this hotel and i recomend all the familys to visit AND stay in this hotel
Stayed 1 night in Sep 2024

10/10 Excellent

Dora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024