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Occidental Costa Cancún All Inclusive

3.5 star property
3.5-star beachfront property near Escénica Tower

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Photo gallery for Occidental Costa Cancún All Inclusive

Junior Studio Suite, Hot Tub, Ocean View
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
View from room
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Room service

Explore the area

Map
Blvd. Kukulcan Km 4.5, Zona Hotelera, Cancun, QROO, 77500
  • Playa Tortugas
    ‪6 min walk‬
  • Langosta Beach
    ‪13 min walk‬
  • Puerto Cancun Marina Town Center
    ‪3 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪24 min drive‬

Room options

View all photos for Double Room, Terrace

Double Room, Terrace

Double Room, Terrace

  • 33.4 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room

Free minibar, in-room safe, blackout drapes, iron/ironing board

Double Room

  • 33.4 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for 2x2 interconnecting rooms

Free minibar, in-room safe, blackout drapes, iron/ironing board

2x2 interconnecting rooms

  • 33.4 sq m
  • Resort view
  • Sleeps 7
  • 1 King Bed and 2 Double Beds OR 2 King Beds

View all photos for Double Room, Sea View

Double Room, Sea View

Double Room, Sea View

  • 33.4 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Studio Suite, Hot Tub, Ocean View

Junior Studio Suite, Hot Tub, Ocean View

Junior Studio Suite, Hot Tub, Ocean View

  • 77 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About the area

Cancun

On the beach.With a stay at this Zona Hotelera property, you'll be within half a mile (1 km) of Escénica Tower and 2 miles (3 km) of Puerto Cancun Marina Town Center. Plaza 28 and La Sagrada Familia Parish are also within 6 miles (10 km).

What's nearby

  • Playa Tortugas - 6 min walk - 0.6 km
  • Langosta Beach - 13 min walk - 1.2 km
  • Puerto Cancun Marina Town Center - 3 min drive - 3.0 km
  • Plaza 28 - 6 min drive - 5.5 km
  • Tortuga Beach - 7 min drive - 3.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Las Hijas de la Tostada - ‬8 min walk
  • ‪Carnitas Michoacán - ‬4 min walk
  • ‪Silk City - ‬12 min walk
  • ‪Los Chachalacos - ‬4 min walk
  • ‪Sirenas Raw Bar - ‬4 min walk

About this property

Occidental Costa Cancún All Inclusive

3.5-star beachfront property near Escénica Tower
Occidental Costa Cancún All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Occidental Costa Cancún All Inclusive like a children's club and an outdoor pool.

Free breakfast is served daily. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a steam room, a fitness center, and a garden. You'll have access to the outdoor pool at a partner property. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Cancun property.

  • 358 guestrooms or units
  • 3 buildings
  • 4 dining venues
  • 2 bars or lounges
  • Built in 1994
  • Buffet breakfast (free)
  • Deli
  • Supervised kid's activities (free)
  • Kid's club
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • 1 conference room
  • Bar by the pool
Occidental Costa Cancún All Inclusive offers 358 accommodations with free minibar items and safes. Plasma televisions are featured in guestrooms.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Guests can indulge in a pampering treatment at the property's full-service spa, zenserenz. Services include hot stone massages, facials, and body treatments. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

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Property amenities

Family friendly

  • Babysitting (surcharge)
  • Children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Snack bar/deli

Things to do

  • Children's club
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Library
  • Outdoor pool
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 32-inch plasma TV

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free stocked minibar
  • Late-night room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Eco-friendly toiletries
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Occidental Costa Cancún All Inclusive

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A facilities fee includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

Additional fees apply for use of the spa, motorized personal watercraft, and parasailing.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Barcelo All Inclusive Cancun
Barcelo Cancun All Inclusive
Barcelo Cancun Costa
Barcelo Costa
Barcelo Costa All Inclusive
Barcelo Costa Cancun
Occidental Costa Cancún All Inclusive All-inclusive property
Cancun Costa
Cancun Costa Barcelo
Costa Barcelo Cancun
Barcelo Costa Cancun Hotel Cancun
Barcelo Costa Cancun Mexico
Costa Real Cancun
Gran Costa Real
Occidental Costa Cancún All Inclusive Cancun
Occidental Costa Cancún Cancun
Occidental Costa Cancún
Occintal Costa Cancún Inclusi

Occidental Costa Cancún All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 991 out of 2375 reviews
Rating 8 - Good. 639 out of 2375 reviews
Rating 6 - Okay. 351 out of 2375 reviews
Rating 4 - Poor. 199 out of 2375 reviews
Rating 2 - Terrible. 195 out of 2375 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for the price.

6/10 Okay

Juan Eduardo

Liked: Staff & service
Just don’t like the beach
Stayed 4 nights in Nov 2024

4/10 Poor

Jazmin

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
My recent check-in experience at a resort in Cancun was a series of disappointments and upsetting interactions, particularly with the front desk staff. I arrived with another group of friends, and we had requested to be placed in rooms close to each other. However, they placed our group in separate locations—our friends on the 3rd floor and us on the 2nd floor. To make matters worse, the room originally assigned to us had a strong, unbearable odor of paint that caused us physical discomfort, including headaches. We had to practically beg the staff to move us to a different room, which they begrudgingly did, placing us next door to our friends after initially claiming that no accommodations could be made. Unfortunately, the rudeness and lack of hospitality from the staff set the tone for the remainder of our stay. Once we settled into the new room, there were still basic necessities missing, like washcloths. When we requested them, we were told to come to the front desk instead of having them delivered to the room. It rained heavily during our stay, and the hallways began to reek of sewer, adding to the unpleasant environment. The worst part, however, was the blatant disrespect and what felt like discriminatory behavior from the staff throughout our stay. As Black women, we often felt ignored or treated with less priority compared to other guests. For instance, we noticed bartenders serving guests who arrived well after us while we were left waiting, even though we made it a
Stayed 3 nights in Jan 2025

4/10 Poor

Amy Kimberly

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I have stayed in Cancun 6 different times and this was the worst experience I have ever had. The check in took an excessive amount of time, no AC, and we could only could get reservations for dinner 2 nights with very tiny portions given of extremely low quality food. The buffet was awful, and there was absolutely NOTHING to do with my family at the property. We had to book excursions to fill time, and it was a terrible disappointment having spent so much money on the trip. There was no pool side service for food, and room service never answered when we called. Additionally, the food at the snack bar appeared to have been sitting there for days. If it was not for the bartenders, the trip would not have been tolerable.
Stayed 3 nights in Jan 2025

4/10 Poor

Ahmed

Travelled with family
Disliked: Amenities
The buffet is so bad food doesn’t taste good
Stayed 4 nights in Dec 2024

6/10 Okay

Anthony

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

10/10 Excellent

Faye

Stayed 3 nights in Nov 2024

10/10 Excellent

David

Stayed 2 nights in Dec 2024

10/10 Excellent

Aleksandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a wonderful experience. The beach and the ocean were the only thing that fell short of expectation, everything else was excellent, especially the service.
Stayed 6 nights in Dec 2024

8/10 Good

MD Abdur

Stayed 5 nights in Nov 2024

6/10 Okay

Angelo

Liked: Cleanliness, staff & service, property conditions & facilities
If you are expecting a Caribbean beach, this in not the place. The hotel has a ‘fake’ beach, literally next to ferry port.
Stayed 7 nights in Dec 2024

10/10 Excellent

manoj

Stayed 3 nights in Nov 2024

10/10 Excellent

Firoz Ahmad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly.
Stayed 6 nights in Dec 2024

6/10 Okay

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

4/10 Poor

Thuan

Stayed 3 nights in Nov 2024

10/10 Excellent

Pruthvi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing food! The staff is very friendly and the service is very accommodating. I wish the beach was a little bigger and cleaner.
Stayed 8 nights in Dec 2024

10/10 Excellent

Francine

Stayed 3 nights in Nov 2024

10/10 Excellent

Consuelo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Carmen, Longueuil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The waiters at the buffet restaurant were very friendly and attentive to our needs, two in particular, Alfredo and Pepe. They would always come and greet us, even if not in their section, they would still acknowledge us. When my husband was sick, they even would go back to try to find food he was able to eat. We give them a 12 on a score of 10. Regarding our room, Susan (I hope I am not mistaken - room 538) would always make sure our room was clean and done rapidly (since we were sick in the room) but efficiently. We also give her a 12 on a score of 10.
Stayed 20 nights in Dec 2024

10/10 Excellent

Jala

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What an amazing trip. All the staff at this resort were so nice. It's a smaller resort but pretty central to everything and it's central for the boats and ferry to go to other islands and stuff so it was very convenient. The food was great from the buffet, to the snack bar, to the 3 restaurants. It is safe with security all over the resort and the area is safe off the resort. We walked right outside the resort all the time and they have electric scooters right off the resort too. Highly recommend this resort! 9.5/10 :)
Stayed 7 nights in Dec 2024

4/10 Poor

martha

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Most honest review, property is very small, rooms are outdated, my room smelled with harsh cleaning supply smell. Limited dining options, small food selection, zero entertainment, beach is nothing compare to the picture on line, beach was very dirty and smelled awful, very rocky in every area. I.would never recommend this resort to anyone. One thing i need to say the staff was wonderful and very friendly.

10/10 Excellent

Hrair

Stayed 5 nights in Dec 2024

10/10 Excellent

Bogdan, Elmwood Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m first time in this resort but not the last one I like everything.
Stayed 7 nights in Dec 2024

10/10 Excellent

Cinthia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place
Stayed 3 nights in Oct 2024