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Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

5.0 star property
5-star beachfront property near Tortuga Beach

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

View from room
View from room
On the beach, beach cabanas, sun loungers, beach umbrellas
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Hot tub
  • Room service

Explore the area

Map
Blvd. Kukulcan, Manzana 51, Lote. 7, Hotel Zone, Cancun, QROO, 77500
  • Gaviota Azul Beach
    ‪2 min walk‬
  • Cancun Convention Center
    ‪7 min walk‬
  • UltraMar Ferry Terminal
    ‪7 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪28 min drive‬

Room options

View all photos for Turquoize Sky Swim Up Ocean Front Master King

Free minibar, in-room safe, desk, blackout drapes

Turquoize Sky Swim Up Ocean Front Master King

  • 64 sq m
  • Ocean view
  • Sleeps 3

View all photos for Turquoize Ocean Front Master King

Free minibar, in-room safe, desk, blackout drapes

Turquoize Ocean Front Master King

9.8 out of 10
Exceptional
(23 reviews)
  • 64 sq m
  • Ocean view
  • Sleeps 3

View all photos for Turquoize Sky Ocean Front Master Double

Free minibar, in-room safe, desk, blackout drapes

Turquoize Sky Ocean Front Master Double

  • 64 sq m
  • Ocean view
  • Sleeps 4

View all photos for Turquoize Ocean Front Master Double

Free minibar, in-room safe, desk, blackout drapes

Turquoize Ocean Front Master Double

8.0 out of 10
Very good
(1 review)
  • 64 sq m
  • Ocean view
  • Sleeps 4

View all photos for Turquoize Sky Swim Up Ocean Front Master Double

Free minibar, in-room safe, desk, blackout drapes

Turquoize Sky Swim Up Ocean Front Master Double

  • 64 sq m
  • Ocean view
  • Sleeps 4

View all photos for Turquoize Sky Ocean Front Master King

Free minibar, in-room safe, desk, blackout drapes

Turquoize Sky Ocean Front Master King

9.8 out of 10
Exceptional
(21 reviews)
  • 64 sq m
  • Ocean view
  • Sleeps 3

Similar properties

Aerial view

Hyatt Ziva Cancun All Inclusive

Pool
All-inclusive
Spa
Kids pool
4.7 out of 5, Exceptional, (1914)
The price is CA $1,477
per night
CA $1,477 total
includes taxes & fees
1 Feb - 2 Feb
Hyatt Ziva Cancun All Inclusive

About the area

Cancun

Beachfront retreat .A stay at this Zona Hotelera property places you steps from Caracol Beach and within a 5-minute walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Gaviota Azul Beach and Cancun Convention Center are also within half a mile (1 km).

What's nearby

  • Gaviota Azul Beach - 2 min walk
  • Cancun Convention Center - 7 min walk
  • Forum Beach - 8 min walk
  • Caracol Beach - 9 min walk
  • Hotel Zone Beaches - 18 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 28 min drive

Restaurants

  • ‪Hooters - ‬7 min walk
  • ‪Mandala - ‬7 min walk
  • ‪The Moongate - ‬1 min walk
  • ‪Monkey Business - ‬6 min walk
  • ‪El Timón de Cancún Zona Hotelera - ‬8 min walk

About this property

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

5-star beachfront property near Tortuga Beach
Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive like an outdoor pool and an outdoor tennis court.

There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 5 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a spa tub, a steam room, and a fitness center. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Cancun property.

  • 160 guestrooms or units
  • 8 dining venues
  • 2 bars by the pool
  • 5 bars or lounges
  • Deli
  • Terrace on the roof
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • ATM
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
  • 1 conference room
Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive offers 160 air-conditioned accommodations with outdoor private spa tubs and MP3 docking stations. Rooms open to furnished balconies. 48-inch flat-screen televisions come with digital channels. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottled water. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Zen Spa has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 17 years old are not allowed in the spa.

Languages

English, Korean, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 8 restaurants and 1 coffee shop/cafe
  • 2 poolside bars and 5 bars/lounges
  • 24-hour room service

Things to do

  • Fitness classes
  • Beach volleyball
  • Billiards/pool table
  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Outdoor tennis court
  • Parasailing
  • Sauna
  • Scuba diving
  • Snorkeling
  • Spa tub
  • Steam room
  • Yoga classes

Accessibility

  • Elevator

Room amenities

Entertainment

  • 48-inch flat-screen TV
  • Digital channels
  • MP3 dock

Bedroom

  • Air conditioning
  • Blackout drapes/curtains

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Bulk dispenser for toiletries
  • Desk
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Private outdoor spa tub
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
This adults-only property is located within the all-ages Hyatt Ziva Cancun resort; common areas and some facilities are shared.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Turquoize Hyatt Ziva Cancun Resort
Turquoize Hyatt Ziva Resort
Turquoize Hyatt Ziva Cancun
Turquoize Hyatt Ziva
Turquoize Hyatt Ziva Adults All Inclusive All-inclusive property
Turquoize Hyatt Ziva Cancun Adults All Inclusive
Turquoize Hyatt Ziva Adults All Inclusive
Turquoize at Hyatt Ziva Cancun Adults Only
Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive
Turquoize at Hyatt Ziva Cancun
Turquoize Hyatt Ziva Adults I
Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 813 out of 1002 reviews" "
Rating 8 - Good. 101 out of 1002 reviews" "
Rating 6 - Okay. 34 out of 1002 reviews" "
Rating 4 - Poor. 22 out of 1002 reviews" "
Rating 2 - Terrible. 32 out of 1002 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

sameer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property.
Stayed 3 nights in Sep 2024

10/10 Excellent

Zichang

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most of the staff are very friendly, food was alright. Very close to downtown, 10 mins walk to coco bongo
Stayed 5 nights in Sep 2024

10/10 Excellent

Scarlett, FUQUAY VARINA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, food and location
Stayed 4 nights in Sep 2024

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint is that it’s really not “adult only” only certain area.
Stayed 5 nights in Sep 2024

10/10 Excellent

Olga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok!!
Stayed 10 nights in Sep 2024

8/10 Good

xueyan

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Sep 2024

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo hermoso y limpio, el personal muy hamable y servicial, le doy 10 de 10 simplemente esepcional.
Stayed 5 nights in Sep 2024

10/10 Excellent

Javee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best properties I’ve visited in Cancun! Would definitely recommend and return to stay again.
Stayed 5 nights in Sep 2024

10/10 Excellent

Enrique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was absolutely stunning! From the time we arrived the staff was very kind and very thoughtful! Our butlers David and Anna were amazing beyond belief! They did everything to make us feel at home and have no worries! They went above and beyond into giving us a one of a kind experience. We we can’t wait to see them again!
Stayed 4 nights in Sep 2024

10/10 Excellent

Rachana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best all inclusive resort in Cancun. The facilities, amenities, activities and service are impeccable. All diets and ages are considered. This is my second time here- I will definitely be back!
Stayed 2 nights in Sep 2024

10/10 Excellent

Jesse

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff are very friendly
Stayed 3 nights in Sep 2024

10/10 Excellent

Shi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good
Stayed 4 nights in Aug 2024

6/10 Okay

Patrick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adult only is just a joke !
Les points positifs : personnel très sympathique et très professionnel. Chambre magnifique. Le problème est qu'a part l'immeuble des chambres adults only et la piscine sur le toit, il y a des enfants partout. On ne peut même pas prendre le petit-déjeuner sans enfants... Publicité mensongère !
Stayed 4 nights in Aug 2024

10/10 Excellent

Jessica Leigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the most beautiful place to stay, also everyone was very friendly and eager to help with any thing we needed my butler Joel was also amazing to have on board for us and our needs…now I need to detox from all the wonderful food and drinks lol!! Thanks for an amazing birthday trip!
Stayed 3 nights in Aug 2024

8/10 Good

YANN

Liked: Cleanliness, staff & service, property conditions & facilities
We will always remember fondly our butler Diego who made sure our stay was the most memorable. He would go ahead and beyond every day. We even had a surprise champagne, sweets and flowers on our bed to celebrate our anniversary. Thank you, Diego. We will definitely be coming back!
Stayed 5 nights in Jul 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Aug 2024

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a really great time staying at this hotel thanks to Oscar for helping us at all times in whatever we needed Staff really friendly and all food is really good
Stayed 6 nights in Aug 2024

10/10 Excellent

James Henry Mickens

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the food, room and staff. The beach is the nicest i've seen, Great location. My only complaint is there is not enough music being played at the pool bars. Its too quiet for my liking.
Stayed 4 nights in Aug 2024

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you Expedia for the absolute wonderful top notch services as usual I would never plan without you, this hotel was recommended by an Expedia agent and it was a very pleasurable experience from beginning to en the location, the service was amazing, food and beach will definitely come back over an over to this hotel they went above and beyond to meet all our expectations, we stayed at the turquoise adults only and it was amazing. Very clean top notch hotel. 10 wonderful days we stayed.
Stayed 4 nights in Jul 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

6/10 Okay

Sheryl

Stayed 4 nights in Jul 2024

6/10 Okay

Sheryl

Travelled with partner
Liked: Staff & service
THIS IS NOT AN ADULTS ONLY PROPERTY!!!! There isn't even an adults only side, just a roof top pool, night club and a restaurant that is adults only. There are beautiful pools, but all are full of kids. You can't even get a drink at the swim up bar without children sitting on the stools, crying, kicking and splashing you from swimming and playing right at the swim-up! This place is over run with kids, which is not a problem, unless you think you are booked at an ADULTS ONLY PROPERTY. There isn't much for adults to do. This is a nice family property. However, its terrible how they rip you off with EXTREME overcharging. I brought a floatation tube for $50 which is actually $15 in the U.S. I needed cash for tips, etc. I got $300 from the ATM, it cost to me a $36 fee. Nevertheless, the staff if great, especially our butler Marie. Arturo made great drinks!
Stayed 4 nights in Jul 2024

10/10 Excellent

Amir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and views, unbelievable friendly and efficient service, lots of restaurants and food options, many pools and different beaches just an incredible experience
Stayed 6 nights in Jul 2024