4/10 Poor
Belinda M.
4 Jul 2024
Disliked: Cleanliness
No WiFi and TERRIBLE customer service
Pros: location was fantastic. Short walk to the beach and covered parking.
Con’s: Condo not clean. Other than the kitchen and living room, the condo was VERY dated. Total bait and switch.
Toilet sears were down to the wood and had mold and filth in every toilet.
Not enough linens or blankets.
If you reach out to customer service any time other than 8:00 am - 5:00 pm (weekdays only) it is yet another 3rd party answering questions and attempting to assist (& they couldn’t).
The first day we arrived there was no internet/wifi. It took MULTIPLE interactions with videos/screenshots with no resolution. FINALLY we were told the cable company was coming on Wednesday. We waited in the condo from 1:00 pm -5:00 pm as we were advised someone would need to be present to admit the cable company.
Everyone in my party intended to work during the week as well as enjoy our internet-driven services. Unfortunately nobody showed up after waiting for half of the day. Finally they said they would fix it the day before we left and we advised we would not waste another day. We had no WiFi the whole trip. My husband and son are in IT so we KNOW it was our and not our inability to access.
We experienced a broken blender, broken iron and an iron board that was falling apart. We waited days for replacements. Kitchen needs more silverware.
For this price point you expect MUCH more. We always stay at the best places so we’re very underwhelmed and disappointed.
Belinda M.
Stayed 7 nights in Jun 2024