Hotel Riu Palace Las Americas - Adults Only- All Inclusive

4.0 star property
4-star beachfront property near Gaviota Azul Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Riu Palace Las Americas - Adults Only- All Inclusive

Poolside bar
Aerial view
3 outdoor pools, pool umbrellas, sun loungers
View from property
Minibar, in-room safe, blackout drapes, iron/ironing board

Reviews

9.0 out of 10

Wonderful

Guests liked:

Clean rooms, friendly staff, spacious rooms

Popular amenities

  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Pool
    Pool
  • Breakfast included
    Breakfast included
  • Gym
    Gym
  • Room service
    Room service

Explore the area

Map
Blvd. Kukulcan, Km 8.5, Manzana 50, Lote 4, Zona Hotelera, Cancun, QROO, 77500
  • Plaza Caracol Mall
    2 min walk
  • UltraMar Ferry Terminal
    6 min walk
  • Caracol Beach
    8 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    25 min drive

Room options

Junior Suite, 2 Bedrooms (U)

  • 35 sq m
  • Sleeps 6
  • 2 Double Beds

Suite, Jetted Tub, Ocean View (L)

  • 61 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (L)

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (U)

  • 35 sq m
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite (U)

  • 35 sq m
  • Sleeps 3
  • 2 Double Beds

Suite, Ocean View (B2C-US)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Jetted Tub, Ocean View (B2C-CAN)

  • 61 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (U)

  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (B2C-US)

  • 61 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite (B2C-US)

  • 35 sq m
  • Sleeps 3
  • 2 Double Beds

Junior Suite, Ocean View (B2C-US)

  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (M)

  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (B2C-CAN)

  • 35 sq m
  • Sleeps 3
  • 2 Double Beds

Junior Suite, Connecting Rooms (B2C-CA)

  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

Junior Suite (L)

  • 35 sq m
  • Sleeps 3
  • 2 Double Beds

Junior Suite, Ocean View (B2C-CAN)

  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (B2C-CAN)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (M)

  • 70 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite (E)

  • 35 sq m
  • Sleeps 3
  • 2 Double Beds

Junior Suite (M)

  • 35 sq m
  • Sleeps 3
  • 2 Double Beds

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

Suite, Jetted Tub, Ocean View (C)

  • 61 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (C)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (L)

  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (C)

  • 35 sq m
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (C)

  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (C)

  • 35 sq m
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

Junior Suite (C)

  • 35 sq m
  • Sleeps 3
  • 2 Double Beds

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (B2C-US)

  • Sleeps 6
  • 2 Double Beds

Suite, Ocean View (U)

  • 70 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Jetted Tub, Ocean View (U)

  • 70 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (E)

  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (M)

  • 61 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

About the area

Cancun

Beachside getaway.Within a 15-minute walk of this Zona Hotelera property, you'll find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Cancun Convention Center. Plaza Caracol Mall and Playa Ancha are also within half a mile (1 km).

What's nearby

  • Cancun Convention Center - 10 min walk
  • Gaviota Azul Beach - 12 min walk
  • Forum Beach - 12 min walk
  • Chac Mool Beach - 17 min walk
  • Tortuga Beach - 3 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 25 min drive

Restaurants

  • ‪Riu - ‬3 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Turquesa Restaurant - ‬3 min walk
  • ‪Kawachi Specialty Restaurant - ‬3 min walk
  • ‪Hotel Miramar - ‬3 min walk

About this property

Hotel Riu Palace Las Americas - Adults Only- All Inclusive

4-star beachfront property near Gaviota Azul Beach
Hotel Riu Palace Las Americas - Adults Only- All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Palace Las Americas - Adults Only- All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, a health club, and a sauna. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A meeting room and limo/town car service are available. Event space at this property measures 2099 square feet (195 square meters) and includes conference space. Spa services, barbecue grills, and multilingual staff are also featured at the eco-certified Hotel Riu Palace Las Americas - Adults Only- All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this Art Deco Cancun property.

  • 1 building
  • 372 guestrooms or units
  • 8 levels
  • 7 dining venues
  • 5 bars or lounges
  • 2099 sq ft of conference space
  • 195 sq m of conference space
  • Buffet breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Hotel Riu Palace Las Americas - Adults Only- All Inclusive offers 372 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels.

Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. This Cancun property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

Renova Spa has massage/treatment rooms. Services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 7 AM–10:30 AM
  • 7 restaurants and 1 coffee shop/cafe
  • 5 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 3 outdoor pools
  • Fitness classes
  • Beach volleyball
  • Fitness center
  • Full-service spa
  • Kayaking
  • Motorized watercraft
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling

Accessibility

  • This property does not have elevators

Room amenities

Entertainment

  • Flat-screen TV
  • Satellite channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Bathrobes
  • Bathroom (partially open)
  • Eco-friendly toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Energy-saving switches
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Slippers
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Riu Americas
Riu Las
Riu Las Americas
Riu Las Americas All Inclusive
Riu Las Americas Palace
Riu Palace Las
Riu Palace Las Americas
Riu Palace Las Americas All Inclusive Adults Cancun
Riu Palace Las Americas All Inclusive Cancun
Riu Palace Las Americas Cancun
Riu Palace Las Americas All Inclusive Adults
Riu Palace Las Americas Adults Cancun
Riu Palace Las Americas Adults
Riu Palace Las Americas All Inclusive
Riu Palace Las Americas All Inclusive Adults Only
Riu s Americas Inclusive Adul

Hotel Riu Palace Las Americas - Adults Only- All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2671 out of 3953 reviews" "
Rating 8 - Good. 777 out of 3953 reviews" "
Rating 6 - Okay. 263 out of 3953 reviews" "
Rating 4 - Poor. 107 out of 3953 reviews" "
Rating 2 - Terrible. 135 out of 3953 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Christine, Holyoke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2024

8/10 Good

Levon

Stayed 5 nights in Sep 2024

4/10 Poor

Elizabeth

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I honestly hate leaving bad reviews, but sometimes it has to be done. First the room. It smelled so badly, like chemicals and very strong. We made a complaint and was told it's too late to move to another room. That's fine, but then nothing was done to remedy that. Second, the shower was not working and when we tried to make a call to the front desk and the phone was not working either. That was fixed, only for the shower to again not work when we tried to use it again (the top half was not working). We made due with the bottom half of it. Lastly that pool bar. The odor that comes from there is toxic. You could not sit at the bar without it engulfing you. I will say though that the staff was amazing. That is probably the only reason i would give the resort a few stars. This was my first and last stay at the Riu Las Americas.
Stayed 4 nights in Oct 2024

4/10 Poor

kyle

Disliked: Property conditions & facilities
Stayed 5 nights in Sep 2024

10/10 Excellent

Rebecca Sue, Reynoldsville

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything about this resort! The best one I have ever been at. I love how convenient everything is located. I am older and love how you can go from two of the pools right to the beach and is close. The beach there is calm and easy to get into and out of. Was a clean beach also. The services there were very helpful and eager to help you. So So nice Will be back to this one.
Stayed 5 nights in Aug 2024

4/10 Poor

Frank

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Upon check in, no complimentary drink offered as advertised. Front desk personal rude and use language barrier as reasons not to help. My wife and several other guest we spoke to got food poisoning and the hotel personal did not care. After the illness was reported to Alex, the night manager, he said he would check the food and contact us about compensation. Not sure how you check what was on the buffet in the afternoon versus the evening when the illness was reported. The night manager, Alex could care less about the guests. When we asked to talk with him most employees said they didn’t know who you were talking about until after you became more persistent. We were told he wouldn’t be in until 11:00 pm when we questioned why he never got back to us, The following morning we were told he was off that day. When we questioned it again the desk clerk just smiled and shrugged as if he didn’t understand. Notice paint peeling on building and some areas in need of repair. The elevators are small and only fit about six people tightly packed and one was not working for 3 of our 4 days. Some hotel employees such as the dining staff were very nice and helpful but their management teams definitely need work.
Stayed 3 nights in Aug 2024

6/10 Okay

Anastasia, Brooklyn

Disliked: Cleanliness, staff & service
Stayed 8 nights in Aug 2024

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, amenities
Expedia did wrong. Specifically an Oscar Brown, if thats his real name!
Stayed 4 nights in Aug 2024

10/10 Excellent

francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Errol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Tera Jacqueline

Travelled with group
Liked: Amenities
Very clean and friendly
Stayed 5 nights in Aug 2024

10/10 Excellent

Ricardo Sierra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente service
Stayed 3 nights in Aug 2024

8/10 Good

steven john

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beach and great staff
Stayed 5 nights in Aug 2024

10/10 Excellent

Isidoro, El Paso

Liked: Cleanliness, staff & service, property conditions & facilities
Love that i didn't have to reserve in restaurants
Stayed 6 nights in Aug 2024

10/10 Excellent

Katrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property great staff, great food great experience
Stayed 5 nights in Aug 2024

10/10 Excellent

Sung Hyun

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly and the resort was clean and well maintained.
Stayed 4 nights in Aug 2024

8/10 Good

Emely, Chicago

Liked: Staff & service, amenities
There was a leak coming from the ceiling, it took 2 days for maintenance to patch it up and then the patch came off and the leak got worse where we didn’t notice the water was full of water and I slipped and in trying to not to fall I twisted me knee! The resort upgraded my room and sent a doctor but 2 days after coming home and I’m still in massive pain and my specialist can’t fit me in for 3 weeks!!!!! I was enjoying the resort until then! I had to call in sick!
Stayed 5 nights in Aug 2024

10/10 Excellent

Jingxuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place with nice service. So friendly!
Stayed 4 nights in Aug 2024

10/10 Excellent

Plamen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good and clean, with nice view. Delicious and various food . Extremely friendly staff and always help (if you need). We will comeback
Stayed 8 nights in Jul 2024

8/10 Good

Rhonda Makram

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great hotel to stay at. I can’t really complain. Only one minor thing was on the side we were staying at only one elevator was working which was inconvenient
Stayed 5 nights in Aug 2024

2/10 Terrible

Ming, Superior

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most are in expectation except food.
Stayed 4 nights in Aug 2024

10/10 Excellent

Ram

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location! Great ocean views. Excellent entertainment in house. Maintained very well. Courteous staffs. Nice choices of restaurants. Various choices of activities coordinators. Overall a great place to stay.
Stayed 4 nights in Jun 2024

6/10 Okay

yaghoub, Mansfield

Travelled with family
Liked: Cleanliness
We had a fantastic stay at the Marriott all inclusive last month and wanted to try Riu last week, it was very disappointing , the food quality was not good, No place to stay around the pool! We will stay at Marriott next time!
Stayed 4 nights in Aug 2024

10/10 Excellent

Elora Wolf

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
What a gorgeous palace. So close to the beach and fun activities
Stayed 4 nights in Aug 2024

10/10 Excellent

ANTHONY JOE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, all good, great time..
Stayed 5 nights in Aug 2024