The apartment is in a great location, the esthetic choices are nice, and it was well stocked. The automated check in etc worked fine. It wasn’t the same layout or set up (brick walls etc) as the picture, and felt a bit smaller and squeezed with all the furniture in it. There is peeling paint in the wall behind the bed and water damage on the bathroom baseboard and the little table is very scratched up. The TV is chromecast only, so beware if you are not Canadian because we couldn’t play our services in another country, so we bought a movie, but the internet was too slow to cast it (played fine in the computer). The curtains don’t close fully, so it’s light at night and there was someone looking in from across the street while we were cooking. The listing says there is street noise, and they provide a sound machine and earplugs. For us, it was not the city sounds that disturbed us, but the garbage trucks and smashing glass that happened several times each night, including at 5 am. I like the idea of Sonder, and might try another apartment in this building on a higher floor and if it was updated. We did not reach out to Sonder about any of the issues while we were there - I realize they might have moved us if we had, but we just chose to go on with our vacation and not focus on it.