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Hilton Vancouver Metrotown

4.0 star property
4-star eco-certified hotel near Metropolis at Metrotown

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Photo gallery for Hilton Vancouver Metrotown

Exterior
View from room
Room (Parlor)
Lobby
Outdoor pool, open 6:00 AM to 10:00 PM, sun loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Pool
  • 24/7 front desk
  • Gym

Explore the area

Map
6083 McKay Ave, Burnaby, BC, V5H2W7
  • Metropolis at Metrotown
    ‪3 min walk‬
  • Rogers Arena
    ‪15 min drive‬
  • Canada Place Cruise Ship Terminal
    ‪16 min drive‬
  • Vancouver, BC (YVR-Vancouver Intl.)
    ‪29 min drive‬

Room options

View all photos for Deluxe Room, 2 Queen Beds (High Floor)

Hypo-allergenic bedding, down comforters, in-room safe, desk

Deluxe Room, 2 Queen Beds (High Floor)

  • City view
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room (Parlor)

Room (Parlor)

Room (Parlor)

  • Sleeps 4
  • 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Executive Level

Suite, 1 Bedroom, Executive Level

Suite, 1 Bedroom, Executive Level

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (High Floor)

Hypo-allergenic bedding, down comforters, in-room safe, desk

Deluxe Room, 1 King Bed (High Floor)

  • City view
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Club Lounge Access

Executive Room, 1 King Bed, Club Lounge Access

Executive Room, 1 King Bed, Club Lounge Access

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds

Hypo-allergenic bedding, down comforters, in-room safe, desk

Deluxe Room, 2 Queen Beds

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Suite, 1 King Bed

Hypo-allergenic bedding, down comforters, in-room safe, desk

Deluxe Suite, 1 King Bed

  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed

Studio Suite, 1 King Bed

Studio Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for 1 King Mobility Accessible W/ Roll in Shower

1 King Mobility Accessible W/ Roll in Shower

1 King Mobility Accessible W/ Roll in Shower

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Queen Beds, Club Lounge Access

Executive Room, 2 Queen Beds, Club Lounge Access

Executive Room, 2 Queen Beds, Club Lounge Access

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, down comforters, in-room safe, desk

Deluxe Room, 1 King Bed

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Club Lounge Access

Hypo-allergenic bedding, down comforters, in-room safe, desk

Executive Suite, 1 King Bed, Club Lounge Access

  • City view
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

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About the area

Burnaby

Metrotown stay.With a stay at this Metrotown hotel, you'll be within half a mile (1 km) of Metropolis at Metrotown and 9 miles (15 km) of BC Place Stadium. Also within 9 miles (15 km) are Rogers Arena and Canada Place Cruise Ship Terminal.

What's nearby

  • Metropolis at Metrotown - 4 min walk - 0.4 km
  • BC Place Stadium - 15 min drive - 11.3 km
  • Rogers Arena - 15 min drive - 11.9 km
  • Canada Place Cruise Ship Terminal - 16 min drive - 12.1 km
  • Vancouver Convention Centre - 17 min drive - 12.5 km

Getting around

  • Metrotown Station - 5 min walk
  • Vancouver Rocky Mountaineer Station - 13 min drive
  • Vancouver Intl. Airport (YVR) - 29 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Cactus Club Cafe Station Square - ‬2 min walk
  • ‪Grand Crystal Seafood Restaurant - ‬2 min walk
  • ‪Dinesty Dumpling House - ‬4 min walk
  • ‪Boston Pizza - ‬3 min walk

About this property

Hilton Vancouver Metrotown

4-star eco-certified hotel near Metropolis at Metrotown
Hilton Vancouver Metrotown offers its guests a children's pool, an outdoor pool, a hot tub, and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 15419 square feet (1432 square meters) and includes a conference center. A terrace, multilingual staff, and concierge services are also featured at the eco-certified Hilton Vancouver Metrotown. For a fee, parking is available.

This 4-star Burnaby hotel is smoke free.

  • 283 guestrooms or units
  • 18 levels
  • 15419 sq ft of conference space
  • 1432 sq m of conference space
  • Built in 1999
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Terrace
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hilton Vancouver Metrotown offers 283 accommodations with safes and coffee/tea makers. Beds feature down comforters. 55-inch LCD televisions come with digital channels and pay movies. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

This Burnaby hotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Filipino, French, German, Hindi, Italian, Japanese, Korean, Portuguese, Russian, Spanish

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Exterior

Holiday Inn Express Vancouver-Metrotown (Burnaby) by IHG

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.6 out of 5, Wonderful, 1,277 reviews
The price is CA $222
CA $258 total
includes taxes & fees
May 20 - May 21
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Property amenities

Family friendly

  • Children's pool
  • In-room crib
  • In-room refrigerator
  • Microwave on request
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: WiFi (surcharge); free wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 1-device limit

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Covered self parking on site (CAD 22 per night; includes in/out privileges)
  • Covered valet parking on site (CAD 30 per night; includes in/out privileges)
  • Wheelchair-accessible van parking available

Food and drink

  • Daily full breakfast available for a fee: CAD 33 for adults and CAD 22 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Gym
  • Hot tub
  • Outdoor pool
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Ceiling hoist
  • Elevator (36 inch wide door)
  • Low-height door lock
  • Low-height view port in door
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 55-inch LCD TV with digital channels
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: CAD 25
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from June 1 to June 7:
  • Swimming pool

Access methods

Staffed front desk, smart lock

Pets

  • Pets: CAD 55.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 75 lbs per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 33 for adults and CAD 22 for children
  • Fee for in-room wireless internet: CAD 0 per stay (rates may vary)
  • Covered self parking fee: CAD 22.00 per night (in/out privileges)
  • Covered valet parking fee: CAD 30.00 per night (in/out privileges)
  • Pet fee: CAD 55.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: CAD 25 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, Eurocard, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Free WiFi in public areas has a 1-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Metrotown
Hilton Metrotown Vancouver
Hilton Vancouver Metrotown
Hilton Vancouver Metrotown Burnaby
Hilton Vancouver Metrotown Hotel
Hilton Vancouver Metrotown Hotel Burnaby
Metrotown Hilton
Metrotown Hilton Vancouver
Vancouver Hilton Metrotown
Vancouver Metrotown Hilton
Burnaby Hilton Metrotown
Hilton Burnaby
Hilton Hotel Burnaby
Hilton Vancouver Metrotown Hotel
Hilton Vancouver Metrotown Burnaby
Hilton Vancouver Metrotown Hotel Burnaby

Hilton Vancouver Metrotown Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 553 out of 1002 reviews
Rating 8 - Good. 270 out of 1002 reviews
Rating 6 - Okay. 95 out of 1002 reviews
Rating 4 - Poor. 46 out of 1002 reviews
Rating 2 - Terrible. 38 out of 1002 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony, CALABASAS

Stayed 3 nights in Feb 2025

2/10 Terrible

E

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

8/10 Good

Gerda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay, very expensive snacks
Stayed 1 night in Jan 2025

2/10 Terrible

Hiba

Stayed 1 night in Jan 2025

6/10 Okay

Wei Chao

Stayed 3 nights in Jan 2025

4/10 Poor

Ghazal

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no slipper. The toilet paper was used and in general wasn’t cleaned
Stayed 1 night in Jan 2025

10/10 Excellent

Ayeesha S.

Liked: Cleanliness, staff & service, property conditions & facilities
Great area to walk and get what you need! Thanks!
Stayed 2 nights in Jan 2025

10/10 Excellent

Gordon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Kristin

Disliked: Staff & service
Rooms were decent, but far more expensive than the value. One staff member was quite rude to our group, and another rather condescending. Very unusual for Hilton properties.
Stayed 2 nights in Jan 2025

10/10 Excellent

Kathy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would stay here again

Front desk staff and concierge were friendly and very helpful.Check-in was quick. The room was lovely with an amazing view. We had dinner in the hotel restaurant. The food and service were fabulous. Right across from Metrotown mall.
Stayed 2 nights in Jan 2025

10/10 Excellent

Rob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Arthur, Wayne

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Jan 2025

2/10 Terrible

Hope

Stayed 1 night in Jan 2025

8/10 Good

Zhiyong

Liked: Cleanliness, staff & service, property conditions & facilities
close to major shopping areas room is clean lots of dinning options
Stayed 1 night in Dec 2024

6/10 Okay

Heather

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Great location but not woth the $$. The rooms need upgradeing( even basic like paint over the mould in shower grout and change cheap gross shower head). Not at all what i was expecting for a higher end hotel. I upgraded to the executive suite and again not worth it. The appetizers were not good (dry spring roles and tuna salad, weird combination). Staff were all very lovely though. We attended a conference and the food offered there through the hotel was again absolutely disgusting. I didnt eat at the restaurant but obviously this is the type of food they are putting out and all attendees that i chatted with agreed it was AWFUL.
Stayed 1 night in Jan 2025

8/10 Good

Jolly

Travelled with partner
Liked: Cleanliness, staff & service
The room is too dark.
Stayed 2 nights in Jan 2025

10/10 Excellent

Kam Y

Stayed 2 nights in Jan 2025

10/10 Excellent

Alexandra

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to metropolis Metrotown for shopping , 10 mins from grand villa casino , nice hotel, pet friendly
Stayed 2 nights in Jan 2025

10/10 Excellent

David

Travelled with partner
The bed and pillows were very old and uncomfortable.
Stayed 1 night in Jan 2025

10/10 Excellent

BILLY

Liked: Property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

JOHN

Stayed 1 night in Jan 2025

10/10 Excellent

Adrian, RENTON

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed one nigh for a weekend getaway and we had a a very relaxing stay
Stayed 1 night in Dec 2024

10/10 Excellent

Cynthia

Great customer service every time I stay here!
Stayed 2 nights in Jan 2025

8/10 Good

Clifford

Business traveller
Liked: Cleanliness, staff & service, amenities
Not bad, not great.
Stayed 3 nights in Dec 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Que c’était vrai?
Stayed 1 night in Dec 2024